THE COSTA SAFETY PROTOCOL, FOR YOU

Our health and safety team along with a group of independent scientific experts are working to make your vacation an unforgettable experience with total peace of mind.

Here is the Costa Safety Protocol

Actions to further protect your health including new operational procedures adapted in response to the COVID-19 situation and in compliance with national and international health standards.

1. EXTRA ATTENTION FOR EVERY SINGLE PASSENGER

CHECK-IN ONLINE

Check-in is carried out completely online and opens 72 hours before your departure. To receive your cruise ticket, you must fill in a self-certification questionnaire regarding your health status.

STAGGERED BOARDING TIMES

The boarding times are staggered to facilitate compliance with the correct social distancing rules and to ensure safe boarding. This is why punctuality is so important.

CONTROL AT THE TERMINAL

At the boarding terminal, all passengers are subject to a body temperature and health check so as to enable a departure in total safety.

2. A SMART VACATION

MYCOSTA

The best way to ensure your on board safety is to check-in in advance. Visit www.mycosta.com before leaving, save time so you won’t have to check-in at the desks!

COSTA APP

Your smartphone is a fundamental travel companion! Thanks to Costa App and the QR codes you can now enjoy a wonderful vacation with complete digital security and it also means less paper to throw away!

ONBOARD MONITORS

There are other ways you can stay informed about what’s new on board: You’ll find digital screens and interactive monitors in public areas, a dedicated Info TV channel in the cabin and the new Call Me service, plus a convenient personalized assistance via the cabin phone.

3. MORE SPACE FOR YOU

REDUCED OCCUPANCY

The number of passengers onboard has been reduced to make social distancing easier and guarantee a safe and pleasant cruise.

REDESIGNED ENVIRONMENTS

The common areas and relaxation rooms have been remodeled so that they fully meet the safety standards you deserve: this means they are accessible to only a limited number of people at a time.

SAFETY SIGNS

There are signs in all high-traffic areas of the ship and the on-board staff will help you to get around easily and to maintain the correct safety distances.

4. ENJOY THE WHOLE SHIP IN SAFETY

PROTECTIVE MASKS

Just as on land, when in public areas while on board, protective masks must be worn By doing this, you protect your own health and that of your fellow travelers!

HAND SANITIZER

To help you keep your hands clean and sanitized at all times, in all the main areas of the ship you will find numerous sanitizing gel dispensers.

CREW DEVICES

The crew too have the necessary protective equipment to be able to do their job to the highest health standards.

5. BREAKFAST IS SERVED

SPACED OUT TABLES

Our restaurants are set up to welcome you in the best way while respecting social distancing. To ensure the safety of all our guests, we ask you to only sit at the table with the travel companion(s) included in your booking.

EXTENDED MEAL TIMES

Also, to order breakfast and lunch you can access the main restaurants entirely at your leisure, whenever you want, with a longer time slot than usual.

SMARTPHONE MENU

Scan the QR code that you will find at the tables, in the restaurants and bars, to check the daily food and drink menus directly on your smartphone. If you decide to order at the counter, follow the safety signs.

6. NON-STOP FUN

A WHOLE NEW ENTERTAINMENT

Enjoy the new forms of entertainment we have designed, with shows repeated several times during the week, and allow everyone to have fun at the same time, while still respecting social distancing rules.

SAFE FITNESS AND WELLNESS

Keep fit in the fitness room, have fun at the casino or relax at the SPA or in the swimming pool following the instructions given in the safety signs and observing the occupancy limits as indicated at the entrances.

SAFETY FOR CHILDREN TOO

Even children are guaranteed to have fun in complete safety: The Squok Club is sanitized several times a day and open at specific times, accessible to a limited number of persons.

7. EXCLUSIVE TOURS

LIMITED GROUPS

Costa excursions are totally safe: we have set out new procedures to ensure social distancing, thanks to limited group size and the use of disposable headphones to make for a better experience.

SAFETY ON BUSES

Our buses are sanitized after every use. Social distancing is guaranteed by reducing occupancy. In addition, our tour guides always wear protective masks.

COSTA SAFE EXCURSIONS

You can get off the ship independently, but we strongly recommend that you to opt for our safe excursions, so as to safeguard your health and that of the other guests and crew.

8. PURE AIR AND SANITIZED ENVIRONMENTS

SANITIZIED PUBLIC AREAS

The public areas are sanitized several times a day with new disinfection methods including virus-killing nebulizers.

YOUR CABIN DISINFECTED

Your cabin is also subject to a virus-killing disinfection carried out by qualified personnel and is cleaned and sanitized on a daily basis..

NEW FILTERS FOR QUALITY AIR

On board ship, the air you breathe is of high quality thanks to the new high efficiency filters. Our on-board ventilation systems offer optimal filtering of fresh air from outside, minimizing the circulation of internal air.

9. COUNT ON US FOR ANY CONCERNS

SAFETY PROTOCOLS

All members of our crew have completed specific training courses relating to compliance with safety protocols and practices.

INTERVENTION MEASURES

If any guests show signs of health problems, our crew members are trained to respond immediately with set intervention procedures.

CONSTANT MONITORING

All crew members are subject to daily body temperature checks and their state of health is monitored constantly.

10. CONSTANTLY UPDATED EXPERT PROFESSIONALS

EQUIPPED MEDICAL CENTER


All Costa ships have a fully equipped medical center,, consisting of professional doctors and qualified and experienced healthcare personnel, continuously updated as to health protocols and standards to combat the spread of COVID-19.

THE HEALTH OF OUR GUESTS AND CREW IS OUR TOP PRIORITY..