Updates on the suspension of fleet activities

The global health situation requires unprecedented actions to ensure health protection worldwide. For the first time in 70 years, we have decided to suspend the activities of our ships until the end of July. We want to cruise again with you and we will do it as soon as the emergency ends.

Cruises in stand-by:

Read the table below for more information on canceled cruises - Last update May 27, 2020

The dates indicated are confirmed until new extensions of the health emergency.

 
   

SHIP

 

CANCELLED CRUISES

 

CONFIRMED CRUISES

COSTA DELIZIOSA
Until July 31, 2020  From August 1st, 2020 
COSTA DIADEMA
Until July 21,  2020  From July 24, 2020 
COSTA FASCINOSA
Until July 25, 2020 From  July 31, 2020
COSTA FAVOLOSA
Until July 17, 2020  From July 28, 2020 
COSTA FORTUNA
Until July 23, 2020  From July 24, 2020 
COSTA LUMINOSA
Until July 20, 2020 From July 26, 2020 
COSTA MAGICA
Until July 25, 2020 From August 1st, 2020 
COSTA MEDITERRANEA
Until July 25, 2020  From August 1st, 2020 
COSTA PACIFICA
Until July 30, 2020  From July 31, 2020 
COSTA SMERALDA
Until July 31, 2020  From August 1st, 2020 
COSTA VICTORIA
Until July 25, 2020  From July 27, 2020 



Do you have a confirmed booking for one of the canceled cruises?

Due to the protracted emergency situation linked to the global Covid-19 pandemic and with the further introduction of containment measures (such as closing ports and restrictions on the movement of people who do not actually allow to operate), Costa Cruises has decided to extend the voluntary suspension of its cruises until the end of July.

 


Costa Cruises is taking steps to inform travel agents and customers affected by the changes, who will receive a voucher equivalent to what the Company has collected, as a form of greater guarantee for travelers.

 

Call our Cruise Experts at +39 010 4206099 or contact your Travel Agency for further information 

 

Until the end of July

FAQ

Does the voucher amount equal to the balance I made?

The amount of the voucher corresponds exactly to what cashed by Costa at the time of the cancellation, either the down payment or the entire balance.

Will the voucher equal the penalty amount at the time of cancellation?

No, the penalty has been cancelled. The voucher is equal to the amount cashed by Costa.

Who will the voucher be addressed to?

The voucher will be entitled to the booking holder (i.e. primary person in the booking)

Can I use the voucher on multiple bookings?

Yes, the same voucher can be used for the purchase of several new cruises until its amount is zero, and in any case within 12 months from the date of issue. It can also be used for other pre-sale services.

Is the voucher transferable?

No, the voucher is not transferable to any other person who wasn´t in the original booking

How valid is the voucher and on which departures can it be used?

The voucher can be spent within 12 months of issue for cruise bookings with return by 30 November 2021.

Does the voucher cover all the costs of the case including insurance, any visas, other?

The voucher amount depends on the amount collected by Costa at the time of cancellation. Insurance, schedule flights and Visa are excluded

If the voucher amount is higher than the total amount of the new booking, is it possible to get a refund for the residual amount? Can it be used on another booking? Is it possible to have it in the form of credit to be spent on board?

It is not possible to have a refund in cash, if the total of the new booking is less than the amount of the voucher. The new booking can be of a lower, equal or greater value than that of the voucher. In order not to lose part of the voucher you can book other new cruises or add additional services to the new booking up to covering the entire amount of the voucher. In any case, the voucher must be used until its valid is zero within 12 months from the date of issue.

Can the voucher be used on all rates?

Yes, the voucher can be used on any rate.

Can I use the voucher on a departure that I have already confirmed?

No, the voucher can only be used on new bookings.

 

Traveling around the world on a Costa ship will once again be an exciting experience,
as it has been for millions of people in over 70 years of history.