WE WILL START WITH OUR CRUISES ON SEPTEMBER, 6!

It will be a gradual restart from our Italian ports

Costa Deliziosa will be the first ship in the fleet to start cruising again.

Starting from September 6, 2020 every week we will offer an unforgettable journey departing from Trieste, discovering authentic Greek islands.

For all other ships in the fleet we are unfortunately forced to extend the suspension of activities until September 30, 2020.

We know that in order to be a truly memorable vacation, a cruise must first and foremost be a pleasant and relaxing experience. This is why we have dedicated our utmost attention to the implementation of the rules, procedures and protocols with all the parties involved at international, national and local level. Stay tuned to find out more details about our restart!

GOODBYE COSTA VICTORIA AND COSTA NEOROMANTICA

 

As you may know, Costa Crociere is committed to the development of sustainable cruising through investments in responsible technologies.

With the arrival of Costa Smeralda (LNG powered), the next Costa Toscana (LNG powered) and Costa Firenze we reaffirmed our commitment to sustainability.

As a result of this renewal process, we recently announced the sale of Costa Victoria and Costa neoRomantica.

We regret to inform you that all cruises with Costa Victoria and Costa neoRomantica have been cancelled and will no longer be available. Do you have a confirmed booking? No worries, we are pleased to offer you an alternative option.

You can choose any cruise on another ship in our fleet of equal or shorter duration with departure till April 2022 taking advantage of a 10% discount calculated on the cruise fee of your new booking.

If this solution does not satisfy your needs, the amount already paid will be reimbursed without fees.

You will be contacted soon by our Contact Center or your Travel Agency for further details and to help you choose the best option.

 

Do you have a confirmed booking for one of the canceled cruises?

Due to the protracted emergency situation linked to the global Covid-19 pandemic and with the further introduction of containment measures (such as closing ports and restrictions on the movement of people who do not actually allow to operate), Costa Cruises has decided to extend the voluntary suspension of selected cruises until September 30, 2020 and to cancel cruises in Northern Europe.

 




Costa Cruises is taking steps to inform travel agents and customers affected by the changes, who will receive a voucher equivalent to what the Company has collected, as a form of greater guarantee for travelers.

 

Call our Cruise Experts at +39 010 4206099 or contact your Travel Agency for further information

 

FAQ

Does the voucher amount equal to the balance I made?

The amount of the voucher corresponds exactly to what cashed by Costa at the time of the cancellation, either the down payment or the entire balance.

Will the voucher equal the penalty amount at the time of cancellation?

No, the penalty has been cancelled. The voucher is equal to the amount cashed by Costa.

Who will the voucher be addressed to?

The voucher will be entitled to the booking holder (i.e. primary person in the booking)

Can I use the voucher on multiple bookings?

Yes, the same voucher can be used for the purchase of several new cruises until its amount is zero, and in any case within 12 months from the date of issue. It can also be used for other pre-sale services.

Is the voucher transferable?

No, the voucher is not transferable to any other person who wasn´t in the original booking

How valid is the voucher and on which departures can it be used?

The voucher can be spent within 12 months of issue for cruise bookings with return by 30 November 2021.

Does the voucher cover all the costs of the case including insurance, any visas, other?

The voucher amount depends on the amount collected by Costa at the time of cancellation. Insurance, schedule flights and Visa are excluded

If the voucher amount is higher than the total amount of the new booking, is it possible to get a refund for the residual amount? Can it be used on another booking? Is it possible to have it in the form of credit to be spent on board?

It is not possible to have a refund in cash, if the total of the new booking is less than the amount of the voucher. The new booking can be of a lower, equal or greater value than that of the voucher. In order not to lose part of the voucher you can book other new cruises or add additional services to the new booking up to covering the entire amount of the voucher. In any case, the voucher must be used until its valid is zero within 12 months from the date of issue.

Can the voucher be used on all rates?

Yes, the voucher can be used on any rate.

Can I use the voucher on a departure that I have already confirmed?

No, the voucher can only be used on new bookings.

 

Traveling around the world on a Costa ship will once again be an exciting experience,
as it has been for millions of people in over 70 years of history.

 

THE COSTA SAFETY PROTOCOL, FOR YOU

Our health and safety team along with a group of independent scientific experts are working to make your vacation an unforgettable experience with total peace of mind.