0 Results
Filter
FAQs – Frequently Asked Questions
page 1 of 1
Filter Close
The luggage tags are used when boarding to allow the identification and delivery of your baggage to your cabin. On board, at the end of the cruise, you will receive your tags indicating your priority, to facilitate disembarkation. Please note that it is mandatory to attach the tags to your baggage.
It is a designated personal discount that entitles you to a 10% discount on the cabin rate for your next cruise (excluding port and registration fees, service fees and any flights).
• The voucher is available to guests who have taken a cruise in 2018 by booking the Total Comfort Premium and Deluxe rate.
• The voucher is valid for bookings made within 1 year of the end of the trip in which it was acquired.
• The voucher can be used for All-Inclusive and Deluxe rate bookings.
• Applicable to all types of cabins (internal, external, balcony and suite).
• The voucher must be applied at the Costa Extra stage prior to confirming the booking.
• Only one voucher may be used per cabin.
• The voucher is only valid for adult Guests.
• The voucher has no monetary value, is non-refundable and cannot be sold. It cannot be used for on-board expenses or excursions. It can only be used for new bookings made on an individual basis (excluding group bookings).
• The voucher cannot be implemented retroactively.
Classic fare cabins offer you all the comfort of a higher-class cabin at cheaper rates, along with the freedom to access the services and facilities offered by the ship.
However, Premium fare cabins enhance the beauty of travelling with Costa, offering convenient free services: choice between first or second service at dinner, breakfast service on request and 24-hour cabin service.
However, Premium fare cabins enhance the beauty of travelling with Costa, offering convenient free services: choice between first or second service at dinner, breakfast service on request and 24-hour cabin service.
Costa Cruises provides many advantageous opportunities for purchasing a cruise. Family Specials ensure an affordable holiday for families of two adults and one or two children under 18 years, who only pay port taxes, registration and service fees and the cost of any transfers to/from the port; Family Spaces are tailored for large families who want to combine convenience with comfort; One-and-a-Half guarantees special rates for an adult travelling alone with a child. In addition to promotions for families, Costa offers a Honeymoon rate for couples on their honeymoon, Group rates for guests booking more than 8 cabins, as well as Basic, Last Minute, Roulette and Light rates (available on cruises that include different departure and disembarkation ports). Stay in touch with us to receive updates, as Costa will always surprise you with many offers throughout the year.
To obtain the boarding form, each guest over the age of 18 must personally complete the online check-in and satisfy all criteria in the self-certification form regarding medical conditions. Online check-in will open 72 hours before departure on MyCosta.
To access online check-in, simply enter MyCosta 72 hours before departure by entering your name, last name and reservation number.
You will find a convenient summary of the services you have chosen for your cruise in the "Basket" section. From there you can choose whether to confirm them, replace them or delete them. Once decided, you can go ahead with the booking. Remember: you have up to 3 days before departure to change your mind at no additional cost. 3 days before departure, each booked service will be charged to the on-board account.
All services booked before departure can be paid for on board.
During embarkation and disembarkation, luggage is handled by Costa staff using a simple labelling system, so you don't have to move around the ship with suitcases. Once your luggage is on board, you don’t have to worry about a thing: a Costa staff member will deliver it to your cabin free of charge. Because of security checks carried out on all bags, luggage delivery may take up to two hours after departure.
Please remember to label all your baggage carefully: in the event of any doubt or difficulties, you can always count on our staff to help you.
On the penultimate day you will receive labels to attach to your luggage, which you should leave outside your cabin to be collected by staff to ensure a smooth disembarkation.
During embarkation and disembarkation, we advise you to keep hold of your hand luggage, personal belongings and documents at all times. Also, remember that pushchairs must be carried as hand luggage.
Once you have purchased your cruise, you can customise it through MyCosta by booking drinks packages, excursions (CostaTours!), products and services associated with the chosen itinerary. Package availability and price may vary depending on cruise duration and destination.
Once you have purchased your cruise, by accessing MyCosta, you can look up and book the tours available for each stop.
If you book your cruise at the All-Inclusive or Deluxe rates, you will enjoy this unmissable opportunity: the more you book, the more you save! Book at least one excursion prior to departure and you’ll be entitled to a discount on all the subsequent excursions booked before departure or on board. The discount will be applied to the lowest price excursion. You can easily pay for all your excursions on board.
You can book your cruise online, by visiting your travel agent, calling our Contact Centre or requesting a call back. Our operators can call you back and complete your booking. Just request a call back by completing the simple form you’ll find on every page of the official Costa website.
If you’re on board and already thinking about your next holiday, our Personal Cruise Consultants will be available to suggest new destinations and offer you the very best deals.
You have three payment methods to choose from: - deposit and balance charged directly to your credit card. If you choose this method, the system enables you to pay the balance in instalments. - deposit by credit card and balance by bank transfer. - deposit and balance by bank transfer.
To register, click on "Register" and enter the information requested. Please note that all fields marked with an asterisk are required. In the "Password" field, you can enter a word of your choice containing a minimum of 8 alphanumeric characters (including letters and numbers). Please note that site registration allows you to sign up to the CostaClub at the same time. You can view your current club membership (Amber to Diamond Pearl) and your CostaClub points accumulated so far.
To receive the discount code and then enjoy the special Premium Voucher , simply provide us with an email address and/or mobile phone number before the end of the cruise. There are several ways: enter your email address and/or mobile phone number in MyCosta (MyCruise section), register on the site or at the on-board Totems or subscribe to the Costa Club.
The data required to receive the Premium Voucher cannot be provided after the end of the cruise. To receive a special discount, simply state the code received when booking your next cruise. Remember, the Premium Voucher is valid for one year from the date of disembarkation of your last cruise.
Once you have purchased your cruise, you can customise it via MyCosta, booking Drinks Packages, Excursions (CostaTours!), products and services associated with the itinerary you have chosen. Product availability and pricing may vary depending on the cruise duration and destination. Customising your cruise is quick and easy: log in to MyCosta with your surname and booking number to make your holiday special even before you leave! Book now and pay on board!
Once on board, our staff will direct you to your cabin. You will find the Costa Card on the bed. Please note that all even-numbered cabins are located on the left side of the ship and odd ones on the right.
You will find the specific directions to reach your embarkation port in the MyCruise section of MyCosta. State your point of departure and we will provide you with directions.
When boarding, check your cabin number on your cruise ticket. You can go there directly. You will find your key on the bed when you arrive. Your luggage will be delivered to your cabin as soon as possible.
Excursions require a minimum number of participants and the price includes transport, a guide and entrance fees to museums and monuments. Meals and drinks are only included when specified. Children and teenagers benefit from price reductions of between 10% and 30%. There is no charge for children under three years of age if they travel on the lap of an accompanying adult on the means of transport. Please remember to pay attention to items purchased on land, some may be subject to customs duties for which Costa Cruises is not responsible.
From full board accommodation (excluding drinks) to on-board activities, including sports and wellness facilities, to evening entertainment, Costa Cruises includes everything you could wish for on holiday. Extra services (drinks, excursions, wellness treatments...) and service fees are not included.
You must know the full name and date of birth of all the guests travelling with you. Booking online is simple: once you have chosen your cruise, you simply follow the booking process that tells you step by step what to do and select the method of payment (credit card or bank transfer).
All cabins are furnished in a modern style and offer all kinds of comforts. In each one you will find: air conditioning with thermostat, interactive flat-screen satellite TV, hairdryer, safe, minibar and 24-hour Room Service (extra charge depending on cabin choice during purchase), WiFi connection (extra charge), soap and liquid soap for the shower, linen (sheets and towels) provided throughout your stay and changed regularly, with a Steward service always available for any requirements. The cabin and bathroom will be cleaned and tidied every morning.
The Samsara cabins and Suites are luxurious, stylish and comfortable environments that guarantee unlimited privileged access to the spa area.
Samsara cabins and suites offer continental breakfast served in your cabin on request, 24-hour Room Service, bathrobe and slippers, double CostaClub points, and a Premium discount of 10% off your next cruise.
The Samsara Suites include all the amenities provided in every Costa ship Suite, plus some special features: purifying shower filter, an essence diffuser, bathroom scales and a kettle with a selection of aromatic teas.
Suites are spacious, comfortable, airy and enhance the view of the sea even more. By purchasing a Suite cabin you will enjoy the following exclusive services: “Connoisseur” drinks package (not included for guests who buy a World Tour cruise), dedicated restaurant, priority boarding and disembarkation at the Terminal with private VIP area, personal Butler, personalised invitations to special events and special daily access to the spa area of the ship. You’ll also have Deluxe privileges, including: an Espresso machine, a bathrobe and slippers available for the entire cruise, choice of pillows (Pillow Menu). Check out lots of other benefits.
If you book a guaranteed cabin (referred to as G0000), after booking you will be assigned an equal or higher category for the same price as the selected category, although it may have different amenities. The assignment of a category higher than the one purchased as a guaranteed cabin and/or on the basis of any sales promotions will not entitle passengers to enjoy the relevant privileges and rights. The same or higher level cabin assigned as above may not have a double bed and/or be equipped for disabled people.
You can only book one cabin at a time online. Costa ship cabins can accommodate up to four guests, except the Costa Diadema, which has larger cabins that can accommodate up to five people. On other ships, families with three children can travel comfortably in two cabins with the Family Spaces promotion. Customisation of your cruise through MyCosta can also only be carried out for a maximum of four people for each registration (unless you have bought a five-person cabin on Costa Diadema). If you are travelling with more than four people, please refer to our Contact Centre or your travel agent and you can book without any problems.
You will find this information in a box at the top of the ticket.
Check the availability, rates and terms applicable to the car parks at your cruise embarkation port. You will find all the details at MyCosta, in the dedicated area of the MyCruise section.
Within MyCosta, all the services you chose to book can be found in the “Basket” -> “Your bookings” section.
Various kinds of vaccinations may be obligatory or optional depending on the country of destination. You should check with your doctor or local health clinic; they will give you all the information you need and give you the vaccinations required. If a vaccination is obligatory, you should book it in advance.
You can arrange for special diets when booking through your Travel Agent or by calling our Contact Centre. On every Costa ship you can request special menus to be served at the restaurant: gluten-free for people with celiac disease, hypoglycaemic for diabetics, or a specific menu for people with specific allergies or intolerances.
Yes, but the request must be made within one month of the date of departure.
For boarding you will need to have: – the boarding form obtained after completing online check-in (by logging into MyCosta with your last name and reservation number 72 hours before departure) and to have satisfied all criteria in the medical self-certification form; – your cruise ticket (including luggage labels); – your travel documents (identity card, passport, etc.) Remember that it is the responsibility of passengers to obtain the necessary travel documents and comply with customs and immigration requirements. Passengers without the correct travel documents will not be allowed to board and their trip will not be refunded.
To receive a new password, click "Retrieve password" and enter the required information; the new password will be sent to the email address you provided during registration.
Of course! Every guest over 18 must complete it personally by logging into MyCosta within 72 hours before departure. When completing it, you will need your reservation number, your personal details and your travel document(s). All guests over the age of 18 must complete online check-in themselves. Please note that to print your cruise ticket you must have satisfied the criteria in the medical self-certification form that is compulsory at online check-in.
No, in addition to online boarding forms, on the day of departure you will have to present your cruise ticket and the travel documents required.
Remember that it is the responsibility of passengers to obtain the necessary travel documents and comply with customs and immigration requirements. Passengers without the correct travel documents will not be allowed to board and their trip will not be refunded.
Remember that it is the responsibility of passengers to obtain the necessary travel documents and comply with customs and immigration requirements. Passengers without the correct travel documents will not be allowed to board and their trip will not be refunded.
Yes, at whichever port you start your Costa Cruise, you will need the online form you completed to board, along with your cruise ticket and required travel documentation. To print your cruise ticket, you must have satisfied the criteria in the medical self-certification form that is compulsory at online check-in. Remember that it is the responsibility of passengers to obtain the necessary travel documents and comply with customs and immigration requirements. Passengers without the correct travel documents will not be allowed to board and their trip will not be refunded.
Insurance is not mandatory, but we recommend you arrange some when booking the cruise. The insurance company we work with has agreed on a specific policy with particularly favourable contractual and premium conditions.
No, drinks are not included in the price. Drinking water is available on board at the buffet during opening hours. All drinks (cocktails, coffee, soft drinks) can be purchased with the Costa Card at the ship’s bars and restaurants. Special Drinks Packages are also available in advance when making a booking or on board. A booking at the new All-Inclusive rate will also include one of our special Drinks Packages.
To buy or customise your cruise online you must always enter an email address.
For booking purposes, you do not need to provide the email address of every guest, only one per cabin is required. However, entering an email address is important, and will enable you to receive all the information before departure, stay in touch with us and be informed about our special offers. If you have booked a Premium Cabin, entering an email address for each guest is even more important and beneficial: everyone will enjoy a Premium discount of 10% off their next cruise.
Completing online check-in enables you to download the boarding form required for boarding and the cruise ticket. It is also necessary so that you can fill in the medical self-certification form.
Costa offers different rates to suit your needs: All-Inclusive and Deluxe rate that already include many privileges in the price, such as Drinks Packages, excursion discounts and other benefits. If you want to save even more, without denying yourself the comfort of a Costa holiday, you can always book at the Basic rate or, for some departures, special deals such as the Last Minute, Roulette and Light options (available only on cruises that have different embarkation and disembarkation ports).
World Tour cruises have a special tariff that includes privileges designed exclusively for this special itinerary.
This is important and mandatory: in order for us to have contact info if required during your cruise, you will be asked to give your mobile phone number, and the name, surname and phone number of a family member or friend who is not travelling with you. In compliance with Privacy rules, all the information will be automatically deleted 7 days after the end of the cruise.
No, this is not possible.
Our site supports all the latest versions of browsers currently in use. The use of earlier versions than Internet Explorer 8 can generate browsing problems. The site is also optimised for smartphones, tablets and all mobile devices. If you access the site through a firewall or proxy, make sure that it is enabled to receive cookies to enhance your browsing experience.
To purchase your cruise online the accepted credit cards are American Express, Visa, Mastercard. We do not accept debit cards, VISA Electron, Postepay, ATM, Postamat or Cirrus Maestro.
In addition to travel documents (cruise ticket, boarding pass, luggage tags and any flight tickets), each guest must bring a valid identity document for travel abroad to all countries included in the itinerary: Identity card or passport, depending on your nationality and destination of the cruise.
Remember that it is your responsibility to obtain the necessary travel documents and comply with customs and immigration requirements. Passengers without the correct travel documents will not be allowed to board and their trip will not be refunded. It will also be the guest’s responsibility to ensure they have any visas required for the countries to be visited and to check the validity of their travel documents.
Children under 18 years old must travel with their own passport. As of 26 June 2012, children may no longer be included in their parents' passports.
For all cruises that require a valid ID card to leave the country - children under 18 years may travel with their own passport or identity card (please note that for children under 14 years with Italian nationality, if the names of their parents/guardians are not included in their document, a birth certificate proving parentage will also be required). If the child is not travelling with both parents or is accompanied by guardians or any persons mentioned in the document, please check with the police or relevant authorities to find out what is required for minors to travel abroad.
For children under 15 years, please check with the relevant authorities if they can use just their birth certificate with photo, validated for travel abroad by the police or other authorities. The acceptance of this document by the local authorities depends on regulations in the countries visited by the ship during the route (for example in Egypt, Morocco, Gibraltar, Iceland, the certificate is not valid).
All ships are equipped to accommodate children in pushchairs from six months: lifts and spacious cabins, spacious decks and boardwalks. Children under 3 years have priority boarding and may use the playroom at the Squok Club (outside peak hours and accompanied by an adult). On request and subject to availability, through the Hospitality Office/customer services, you can obtain: cradles and cots, baby baths, the facility to prepare their meals, high chairs in the restaurant, and a bottle warming service. We do not sell baby food or nappies.
To make your holidays as safe and comfortable as possible, Costa Cruises has implemented a series of hygiene and sanitation measures on board, along with checks to minimise the risk of spreading the H1N1 flu virus on board, which the World Health Organization declared an influenza pandemic.
At the port, you will receive a letter with all the details of the precautionary measures implemented by Costa Cruises along with a questionnaire that you must complete and hand in when boarding. At certain times of the year, we may check your body temperature upon boarding.
In order to print your cruise ticket, you must have first satisfied the criteria in the medical self-certification form and have completed online check-in (accessible 72 hours before departure by logging into MyCosta).
First you must have satisfied the criteria in the medical self-certification form and completed online check-in (accessible 72 hours before departure by logging into MyCosta).
The number of bags you can carry on board varies depending on the length of your cruise:
- Cruises lasting up to 7 nights: in addition to hand luggage, one bag/suitcase per person- Cruises lasting 8 to 14 nights: besides hand luggage, you may bring a maximum of two bags/suitcases per person.
Cruises lasting over 14 nights: no more than three suitcases per person in addition to hand luggage.
The recommended maximum weight per bag is 23 kg. All luggage must pass through an x-ray security check before being boarded. Remember that it is forbidden to transport weapons, ammunition, explosives, fireworks, gas and poisonous and infectious substances. If your trip includes a flight, we suggest checking the weight allowance provided by the airline.
We suggest that you always go to the boarding gate at least 2 hours before departure of your cruise to facilitate the boarding of passengers and baggage. Costa Cruises puts the safety of its guests first and therefore devotes an increasing amount of time to checks during embarkation. If the cruise includes an air transfer, we recommend that you arrive at the airport least 3 hours before your flight departs.
The single use cabin supplement varies depending on availability for the chosen departure date. The earlier you book, the more opportunities you will have to get the lowest single person supplement of 30%.
Log in to the reserved area of the Costa website and click "Edit your profile", using your password, you can change the information given during registration, including your email address.
Yes, if you will be less than 24 weeks pregnant by the end of the cruise.
Please bring a medical certificate that confirms the expected due date and a good state of health. Please note that our ships are not equipped to assist with pregnancy and childbirth.
We always ask our guests to check before departure that they have the valid identity document required for their cruise and to check the expiry date. For tourist visas in particular, our guests are reminded that it is their responsibility to apply to the relevant embassies/consulates, prior to departure from their country, for the specific visas for all the countries they will visit. Passengers without the correct travel documents will not be allowed to board and their trip will not be refunded.
Each email address must match only one user registered on the Costa website. To successfully complete your registration, you will need to enter a new email address which is not already being used by another user. You can contact our Contact Centre operators for assistance.
To correctly display your reservation, you must enter the same information you submitted during the purchase. We suggest that you check it and, if you need assistance, call the Contact Centre and give our operators your booking number.
Yes, to ensure people with disabilities have a wonderful cruise, all information regarding their specific needs must be provided at the time of booking. An accompanying person and own wheelchair are required: there are a limited number of wheelchairs on board our ships for emergencies and which are only approved for use on board. All our ships have a number of dedicated, fully-equipped cabins with no architectural barriers, priority embarkation and disembarkation and a dedicated lift for emergencies.
There is a time limit within which you can customise your cruise (up to 3 days before the date of departure of the ship). This time limit is indicated by the system once you have entered your information. If the deadline has expired, you can book (CostaTours!) excursions, drinks packages or other products and services on board. We suggest you do this on the first day of the cruise to avoid availability problems.
The 10% voucher is a discount valid for bookings made within 1 year of the end of the trip during which it was issued. The voucher is granted to customers who have taken or are due to take a cruise in 2019 on an All-Inclusive or Deluxe fare basis.
It can be used to buy a future cruise, excluding World Tours and related routes. It can only be used for new bookings made on an individual basis (excluding group bookings) and cannot be implemented retroactively. Only one discount may be used per cabin and per cruise. It is only valid for adults and applicable on balcony cabins (All-Inclusive rate) and Suites (Deluxe rate). On Costa Smeralda it is also applies to cabins with Terrace overlooking the sea.
The 10% voucher has no monetary value, is non-refundable and cannot be sold. It cannot be used for on-board expenses or excursions. The voucher is valid and can be used for All-Inclusive and Deluxe rate bookings. It cannot be combined with the discount voucher (unless otherwise specified in the voucher conditions), Family Space, other promotions and special discounts activated during the year.
To receive and then benefit from the 10% discount voucher, you must provide Costa cruises with your email address and/or your mobile number before the end of the cruise via the various channels made available by the company, for example by filling in the appropriate section in MyCosta or signing up to the Costa Club during the cruise. You will not be able to provide the data required to receive the 10% discount voucher after the end of the cruise.
From 7 January 2019, the Japanese government will charge an International Tourist Tax of 1,000 JPY (approx. USD 9.00 - subject to the exchange rate), which will be paid on board during the cruise.
On every Costa ship you will find the Hospitality Office open 24 hours a day providing information, assistance and even a booking service available during the cruise.
The Logbook is the book handed out every night in the cabin. It will contain details of activities planned for the next day, restaurant opening times, news about the port of call, the excursions (CostaTours!)available and lots of other useful information you may need.
The temperature on board is pleasant, however, it is advisable to bring warmer clothing to cope with sudden changes in temperature between the outside and inside and in enclosed spaces with air conditioning. You can control the temperature individually in your cabin using the thermostat.
You are free to wear what you want on a cruise: the atmosphere is informal and casual. Garments must however be suitable for the environments, season, destination and occasion: more formal for the gala dinner, more comfortable and casual for day time and excursions. A jacket or shawl are always recommended.
On a cruise, there are cabins that fulfil your needs in terms of space, features and location. Each cabin type has different characteristics. There are internal, sea view, private balcony or window cabins.
If you only want the best, there is the total comfort of our Suites, Panorama Suites and Grand Suites, with exclusive amenities, attention to detail and service. If you’re looking for a wellness holiday, you can book a Cabin or Samsara Suite with unlimited access to the Spa.
For more information, go to the "Our cabins" page.
If you only want the best, there is the total comfort of our Suites, Panorama Suites and Grand Suites, with exclusive amenities, attention to detail and service. If you’re looking for a wellness holiday, you can book a Cabin or Samsara Suite with unlimited access to the Spa.
For more information, go to the "Our cabins" page.
Squok is the cute Costa mascot, half shark and half dolphin, who will become your child's best friend.
For excursions on land, we recommend you wear casual clothing and comfortable shoes without heels. If the trip includes visits to religious sites, we recommend you wear appropriate clothing.
In order to avoid blocking the safe, please to read the operating instructions carefully and avoid putting electronic devices (cell phones, smartphones) switched on inside because they can interfere with the opening mechanism.
You can store your valuables directly in the cabin. Each cabin is equipped with a safe.
Costa ships are easy to find your way around. Simple, intuitive videos are shown on the screens installed in public areas of ships with all the information you need, from finding your cabin to when your baggage will be delivered. There are numerous maps on each floor and you'll also find one showing the main areas of the ship on the pouch containing your cabin key. The most pleasant way to discover all the areas of the ship is however to take a walk around.
Access to the Spa is open to all Guests travelling in Samsara cabins and Suites. For all other Guests, access is subject to payment of a daily or weekly entry fee.
On board, each Guest will receive a personal Costa Card and all expenditure will be charged directly to the relevant cabin account. There is therefore no need to carry cash during your stay on the ship for everyday expenses in bars, in the boutique or for extra services. We will issue a receipt for each purchase, which must be signed by the guest. At the end of the cruise and before landing, you will receive a final bill showing all the purchases made on board.
The Costa Card is already activated on delivery and will automatically charge your purchases to the cabin account. However, within 48 hours of boarding you must register your personal credit card (Visa, Mastercard and American Express) or your debit card (with the exception of ships in Asia) to ensure that costs charged to the card are covered. We do not accept prepaid cards. Alternatively, you can pay a cash deposit of €150/dollars per person (it may be necessary to supplement this sum later if the expenses incurred exceed the deposit). The Costa Card may be temporarily disabled in the first 48 hours if the costs exceed 200 euros/dollars (if not covered by a cash deposit or a registered credit/debit card).
The Costa Card is already activated on delivery and will automatically charge your purchases to the cabin account. However, within 48 hours of boarding you must register your personal credit card (Visa, Mastercard and American Express) or your debit card (with the exception of ships in Asia) to ensure that costs charged to the card are covered. We do not accept prepaid cards. Alternatively, you can pay a cash deposit of €150/dollars per person (it may be necessary to supplement this sum later if the expenses incurred exceed the deposit). The Costa Card may be temporarily disabled in the first 48 hours if the costs exceed 200 euros/dollars (if not covered by a cash deposit or a registered credit/debit card).
Our itineraries are designed to offer our guests the most beautiful and calmest seas in the world in the best seasons. Our ships have been designed and manufactured using the latest technology: we have a sophisticated stabilisation system to ensure that sailing is peaceful even in rough seas. Guests who have already experienced a cruise with us are surprised by the breadth of the interior spaces and the sense of stability that you have walking aboard our ships. In any event, seasickness tablets are available free of charge at the Hospitality Office for those who need them.
This is a new service that puts no time limits on dinner: you can enter the restaurant between 6.30 p.m. and 10.30 p.m., even the choice of the table is free, so every night you can meet new friends! Available for CostaClub Diamond Pearl members, guests who purchase a Suite or guests who purchase a Premium cabin on board Costa Diadema and Costa Mediterranea.
Samsara Spa is the exclusive Costa beauty centre but the Samsara world also offers much more. It is a collection of many different services ranging from the Spa, with treatments and products worthy of the best spas, to light menus comprising wholesome and natural ingredients, and including comfortable cabins.
Each ship has a modern infirmary on board, open at the times stated in the Logbook, and a 24-hour in-cabin medical service. Primary care provided by doctors and nursing staff is chargeable. Sea sickness pills are available free of charge from the Hospitality Office/Customer Services. Special medical needs must be reported at the time of booking.
Guests should be aware that over-the-counter medications are not available for purchase on board. Medication is only available on prescription following a medical examination. We recommend that guests bring all their usual medications with them. Guests can contact the Contact Centre with specific questions about their trip.
Guests should be aware that over-the-counter medications are not available for purchase on board. Medication is only available on prescription following a medical examination. We recommend that guests bring all their usual medications with them. Guests can contact the Contact Centre with specific questions about their trip.
Every day you will receive large, soft beach towels in your cabin for use on board and to take on land for your trips. You will be charged the cost of the towel in case of loss. If you like them, you can also buy them and take them home.
At the end of your cruise booking, please select the type of table at which you would like to dine (with the number of guests), and the service hours and the restaurant (if you choose a Classic Cabin, you cannot choose your dinner service times).
You can purchase Drinks Packages at any bar on board. Please note that Drinks Packages can only be bought with a Costa Card.
In your cabin you will find the Tour Magazine with information on the excursions (CostaTours!) available in each port. Our Trip Office staff will always be available to give advice and make bookings during the opening hours stated in the Logbook. You can also book excursions (CostaTours!) on board, via the on-board Totem or via the interactive TV (where available).
The buffet is available for lunch and dinner. In the evening, you can also enjoy the elegance of the main restaurants for a delicious dinner. There are also themed restaurants for dinner (on specific ships only), including the Club Restaurant, the Japanese Teppanyaki restaurant, the Pummid'oro Pizzeria and the Samsara Restaurant. The opening times of all the restaurants are stated in the Logbook.
No animals are allowed on board Costa ships.
The only exception is for people with disabilities or reduced mobility, who may, after presenting the appropriate documentation, be accompanied by a guide dog trained to work and/or perform tasks for the benefit of people with a disability.
Smoking – cigarettes, cigars and pipes – is forbidden in all public areas of the ship except the areas marked as "Cigar Lounge". Electronic cigarettes may only be used in the cabins and in the areas marked as "Cigar Lounge". In some public areas, smoking is allowed only in designated outdoor Smoking Points equipped with ashtrays. Smoking is not allowed in cabins but is permitted outdoors on private balconies. In order to avoid a fire hazard, it is very important to always extinguish and dispose of cigarettes in the appropriate ashtrays and never throw them from the ship when still alight.
Every ship in the fleet offers 24-hour satellite Internet access. You can connect to the on-board Wi-Fi with your personal computer, iPad, iPhone, smartphone or using the PCs at the Internet Point. Instructions for gaining access and service costs are available once on board. You can access the Internet with a single device at a time, the cost of the service will be charged directly to your Costa account, you can choose between metered mode (pay per use) or use one of the several prepaid plans available. To access the PCs at the Internet Point, just swipe your Costa Card or follow the instructions to log in manually. Wi-Fi is available in the public areas of the ship and in all cabins. For full details, please visit the "Internet and telephony services" section or contact the Hospitality Office/Customer Services on board.
You will find a Casino with slot machines, roulette and gambling tables on all Costa ships. Access is restricted to adults and opening times are limited to when the ship is sailing. Bets can be placed in the on-board currency (subject to the legal limit of €999.99). If you play using the Costa Card, the daily limit on bets will be €500 if you registered your Credit Card and €100 if you made the deposit in cash.
The general drill will take place before departure to instruct all visitors on emergency procedures, on how to wear a life jacket and how to reach their meeting point. Please note that your participation in the drill is required. All instructions for taking part will be announced after boarding.
The theatre is open to all and no booking is required. The shows are repeated twice each evening between 8.00 p.m. and 9.30 p.m., so there will always be a place for everyone! There is a different programme every night, announced in the Daily Programme that is delivered to your cabin.
Holy Mass is only celebrated on some cruises and on major Catholic religious holidays. On every Costa ship there is a chapel where you can pray.
Children over 3 years of age who are already toilet-trained (do not require nappies) are welcome to take part in Miniclub activities during the day. Parents who want a free evening while cruising can drop off their children at the Miniclub, which provides a group babysitting service from 11:30 p.m. to 1:30 a.m. if booked a day in advance.
All Costa ships provide a fast laundry, dry cleaning and ironing service for an extra charge. Each cabin is equipped with laundry bags and a laundry price list. In the "Customise -> Celebrations and Surprises" section of MyCosta, you can book the conveniently priced "MAGIC LAUNDRY SERVICE", a convenient service to enjoy during the last days of your cruise.
For children over three years who are toilet-trained (do not require nappies) there are several entertaining activities available for the duration of the cruise. The Miniclub and Teen Club are open all day from 9.00 a.m. until midnight, and our entertainment staff will keep your children and many new friends amused, dividing them into four different age groups: Mini Club (3-6 years), Maxi Club (7-11 years), Teen Club Junior (12-14 years) and Teen Club (15-17 years). Our qualified staff are available to provide assistance free of charge in all 4 clubs: simply register your children when boarding and you’ll receive a detailed programme of activities dedicated to them. Activities may vary according to the season, the ship and the number of people involved. Entertainment is not provided for children under three years of age, but in the low season or when the facilities are less busy, they can access the Club with their parents.
No, the activities are free. The programmes are packed with activities for children over 3 years of age who are already toilet-trained (do not require nappies) and young people up to 17 years old. Costa holidays are fun for everyone and there is a club for all ages.
Any requests for changes related to the restaurant and the time allocated for dinner must made to the Mâitre at the times stated in the Logbook. Costa will endeavour to meet everyone’s needs subject to the number of seats available.
If you have booked your cruise at Premium or Deluxe rate, you can change your dinner time and restaurant by going to the "MyCruise" -> "Service hours for dinner" section of MyCosta. Check the availability of seats in the various restaurants, and remember, you can change the time of the dinner service until 4 days prior to departure.
Thanks to agreements with different trading partners, satellite mobile radio coverage is available on all ships in the fleet that allows customers of the main mobile phone operators to send and receive calls and text messages, and also use data services offshore. Your subscription must be enabled for international roaming. Rates are determined by your operator depending on your service plan, please contact them for more information. If we sail near the coast, your phone may connect to a terrestrial operator, in which case you will receive a text message stating the costs that will be incurred. On board you can make calls from your cabin using the satellite phone. You can also receive and send faxes.
Celebrating a birthday, a wedding anniversary or honeymoon aboard the ship is a truly unique opportunity. You can buy special packages with cakes and other items directly on board, or by logging on to MyCosta, in the "Customise" ->"Celebrations and Surprises" section. On the Costa Diadema, you can also book areas where you can celebrate with friends or family in a more private setting.
You cannot bring food or drink on board that were purchased on land. If they are local products bought during a port stop, you can leave them with Costa Security staff and collect them at the end of the cruise.
For safety reasons, no electrical appliances can be brought on board, with the exception of battery chargers (for mobile phones, video cameras, cameras, PCs and MP3 players) and electric razors. A hairdryer is available in every cabin and on board ship, and an ironing, laundry and dry cleaning service is available for an extra charge.
No marriage ceremonies can be conducted on Costa ships, neither civil nor religious.
On the external decks you’ll find deck chairs and sun loungers available free of charge. You are free to use them at any time and throughout your cruise.
Yes, the itinerary may be changed either before departure or during the cruise, the reasons may be technical, operational or due to force majeure. The safety of our guests and crew members is a top priority for Costa Cruises and is necessary for a peaceful and pleasant holiday so if stops are planned in high-risk countries, the company reserves the right to change the cruise itinerary. The Captain has the authorisation to change the planned route even during navigation. Details of itinerary changes made after booking and before departure will be sent promptly to all guests.
American Express, Visa and Mastercard credit cards and debit cards (with the exception of ships in Asia) are accepted on board. Prepaid cards, rechargeable cards, and VISA Electron, Postepay, Postamat and Cirrus Maestro cards are not accepted
Our crew and guests come from all over the world and one of the reasons our ships are so special is the international atmosphere that reigns on board. You will have no difficulty communicating with our staff. Even the entertainment and shows are designed for an international audience: music, dance and mimes: here the official language is the music!
On land, you can choose in which language to participate in our exclusive excursions (CostaTours!)
On land, you can choose in which language to participate in our exclusive excursions (CostaTours!)
The ship has the most fashionable shops, with the best Italian and international companies where you can go shopping, choose gifts or buy basic necessities. At the Photo Shop you can buy souvenir photos and video footage that will be made during the cruise. You will also find digital appliances and accessories, postcards and the respective shipping service. The shops are duty free and you can pay using your Costa Card.
In addition to the classic tours, suitable for everyone and available for all cruises, there are Eco CostaTours!, dedicated to lovers of nature and travel; Premium CostaTours!, a selection of the most popular tours for small groups of up to 25 people; and customised tours, tailored to suit your needs.
For more information, go to the excursions (CostaTours!) section of the website by logging on to the dedicated area of MyCosta, or alternatively, view the details of your chosen cruise. The cruise itinerary shows the tours available every day, for each port. You'll find a brief description of what you're going to visit, an indication of the level of difficulty and what you can do (e.g. View, Shopping, Entertainment, Wine Tasting).
For more information, go to the excursions (CostaTours!) section of the website by logging on to the dedicated area of MyCosta, or alternatively, view the details of your chosen cruise. The cruise itinerary shows the tours available every day, for each port. You'll find a brief description of what you're going to visit, an indication of the level of difficulty and what you can do (e.g. View, Shopping, Entertainment, Wine Tasting).
A final invoice will be sent to your cabin the night before disembarkation. Check it carefully. Any complaints must be reported before disembarkation. If you have registered a credit card, the amount will be charged automatically, which means there is no check-out on the day of disembarkation. You will simply leave the ship with your electronic key. Any purchase made after the final statement of account has been issued will not be charged automatically to your credit card: you will have to pay the extra amount to the reception on the day of disembarkation. There will be an exception for mini-bar items which, if consumed the night before disembarkation, will be charged to your credit card.
Guests will be charged a daily service fee for all hotel services on board. Payment will be required at the end of the cruise based on the number of days of service actually received. The prescribed daily amount varies depending on the date of the cruise and destination of the cruise itself. You can find details of the daily amount set for the cruise by going to "Useful info" on the official Costa Cruise website.
All activities on board, including our excursions (CostaTours!), are organised taking account of the opening and closing times of the restaurants. If you are not taking part in organised Costa excursions, we recommend you check the Logbook for the time the ship departs for the next stop.
Yes, if one is available and by paying the difference in the rate. Requests for cabin changes must be made immediately after boarding at the Hospitality Office/Customer Services.
Yes, debit cards are accepted on Costa Cruises ships as a method of payment (with the exception of ships in Asia). We do not accept Electronic or Prepaid cards.
There are no ATMs or banks on Costa ships: remember to get money on land before departure or during the cruise.
The ship provides GSM connection for mobile phones, with which you can call or send messages using international roaming. The ship is also equipped with a satellite telephone system that allows you to make calls directly from your cabin. Calls will be charged to your on-board account. You can make calls to the ship from land, and the operator will then pass the call to the requested person. For full details please see the "Internet and telephony" page.
Yes, you can purchase ship visit through a Travel Agency. Customers who are going to visit the ship (a visit of approx. 4 hours) can enjoy the magical atmosphere of the ship: the main hall, theatre, Casino, disco, bars and restaurant. Not only that, you can visit the cabins, solarium, wellness areas and the Squok Club. Every adult who buys a Costa Cruise within 60 days of the date of the visit will receive a credit to spend on drinks on board ship.
Every ship has a spa with sauna, steam room and oriental traditional or therapeutic massages. On some ships, you will also find the Samsara Spa, the magnificent Costa beauty farm, where you can enjoy a unique physical and spiritual experience.. Every Costa ship also has a beauty salon to tweak your style and image with a manicure, pedicure, haircut, hair style and, on some ships, beard shaving.
It’s one of the big developments from Costa Cruises. It allows you to interrupt your cruise immediately if you are not satisfied and get your money back.
The cruise has started but you're not fully satisfied? The cruise you have chosen is not for you?
Inform Customer Services on board within 24 hours of departure of the ship and in any case at least 2 hours before departure from the next port of call after embarkation.
We will give you a 100% refund and, on arrival, we will make arrangements to return you to your Costa holiday departure point. Without any problems or questions.
Important:
The satisfied or your money back guarantee is valid until 31/12/2019 on all cruises published in the catalogue, excluding cruises on Costa Venezia, in Japan, in South America, World Tour cruises and related routes. The offer only applies to All-Inclusive and Deluxe rates.
The cruise has started but you're not fully satisfied? The cruise you have chosen is not for you? Inform Customer Services on board within 24 hours of departure of the ship and in any case at least 2 hours before departure from the next port of call after embarkation. We will give you a 100% refund and, on arrival, we will make arrangements to return you to your Costa holiday departure point. Without any problems or questions. For details, visit our Useful Info section.
At the end of each cruise you will be asked to fill out a short online questionnaire. The opinion of our Guests is important to us, and helps us to keep improving. There are many ways of becoming part of the Costa Cruises social media world: find us on Facebook and Instagram or discover the latest news on the official Costa Cruises blog.
Items found on board our ships will be delivered to the Costa Cruises lost property office. Please contact the Contact Centre to report a loss. If the object is found we will send it directly to your house.
In case of damage, whether at the port and on board, it is essential to report the damage to the relevant staff on site. You will then need to contact your insurance company (if you have a policy) or contact the agency through which the cruise was booked.
In the "Basket" you will find all the services and excursions that you pre-selected but have NOT confirmed. You can make any changes you want up to 3 days prior to departure, when the basket will be cleared and the services included will no longer be bookable before departure. In the "Your Bookings" section, you will find all the services and shore excursions you have confirmed in your basket. You can make any changes up to 3 days prior to departure, after which everything confirmed in this section will be charged to your cabin account, to be paid at the end of the cruise. In the "Included" section you will find all the services included in the price of your cruise. This section cannot be amended.
Yes, by going to MyCosta, under "Calendar" you can view your cruise day by day. Your personal Logbook will help you to organise your holiday to the best effect: all the services booked will be summarised and broken down by day, so you get a clear and complete picture of your cruise.
No, you cannot edit services or trips booked at a Travel Agency through MyCosta. Changes to these services can however be made directly through the Travel Agency.
You will find all the services included in the price of the cruise in the "Basket -> Included" section and on your cruise ticket
Of course. You can change or cancel anything you have booked through MyCosta up to 3 days before departure, at no extra cost. 3 days before departure, every confirmed service will be charged to the cabin account, to be paid on board.
Of course. You can customise your cruise by logging into MyCosta with the booking number provided by your Travel Agency.
All the services placed in your basket will be available until 3 days prior to departure. Before that date, all services and excursions will be visible and amendable. 3 days before departure, the basket will be cleared and all the services placed in it will no longer be bookable before departure. Remember to confirm the products you placed in the basket as soon as possible as many services are subject to restrictions on numbers.
To access MyCosta you must enter your booking number. It can be found in the summary of your booking on your cruise ticket, or you can ask your Travel Agency. If you booked directly with Costa Cruises, you can request assistance from our cruise experts.
Yes, you can also customise your cruise from your mobile.
Yes. Select the service you require, you can choose who to book it for, and (where available) the time and day of the cruise on which you’ll use the service.
Yes. After selecting the trip requested, you’ll have the option to choose who you book for, and (where available) the language and the day of the trip.
No, you cannot book anything for the occupants of other cabins through MyCosta.
There is no limit to booking services on MyCosta. However, you cannot book different services at the same time on the same day.
The Costa Cruises app is available for iPhone (iOs) and for smartphones and tablets based on Android platforms.
To download it, simply use your device to access the Apple App Store or the Google Play Store, type "Costa Cruises" in the search field, select the app, click "Install" and proceed to download.
The app home screen gives you two options to access the app: you can enter your booking number and your surname in the appropriate fields, or log in to CostaClub.
You can use the Costa Cruises app to book excursions and restaurants, monitor your expenses and the weather, chat with other passengers and keep up to date with the timetables and stages of your itinerary. In the logbook section, you can also find all the latest information about daily activities and events.
You can use the Costa Cruises app to easily access your CostaClub profile to display points, privileges, discounts, past holidays and new travel programmes.
For users who have booked a cruise, the app provides a countdown of the time remaining to your departure, the planned route and a preview of the restaurants and the shore excursions.
The Costa Cruises app may experience some temporary technical issues, often related to the computer systems with which it interfaces. When this happens, make sure you have installed the latest version and try logging in again a little later.
Not at all. The Costa Cruises app works free of charge: just connect via the ship Wi-Fi.
The Costa Cruises app works on all the ships except Costa Smeralda, Costa Atlantica, Costa Serena, Costa Fortuna, Costa Venezia and Costa NeoRomantica.
For Italian, French, Spanish, Swiss and Austrian users, the procedure for logging in to CostaClub is as described in the preceding paragraph.
However, all other users require an additional step: if the password is changed on the site, you must change it again in the app.
The Costa Cruises app is constantly being updated: new sections and features will be added in the near future. Keep following us and always check you have downloaded the latest version available.