FAQs – Frequently Asked Questions
With Bag Express, your bags will be picked up directly from home and placed in your cabin at an affordable cost. You can book this service online by logging on to MyCosta, entering the MyCruise section, or by calling the dedicated number.
It is a designated personal discount that entitles you to a 10% discount on the cabin rate for your next cruise (excluding port and registration fees, service fees and any flights).
• The voucher is available to guests who have taken a cruise in 2018 by booking the Total Comfort Premium and Deluxe rate.
• The voucher is valid for bookings made within 1 year of the end of the trip in which it was acquired.
• The voucher can be used for All-Inclusive and Deluxe rate bookings.
• Applicable to all types of cabins (internal, external, balcony and suite).
• The voucher must be applied at the Costa Extra stage prior to confirming the booking.
• Only one voucher may be used per cabin.
• The voucher is only valid for adult Guests.
• The voucher has no monetary value, is non-refundable and cannot be sold. It cannot be used for on-board expenses or excursions. It can only be used for new bookings made on an individual basis (excluding group bookings).
• The voucher cannot be implemented retroactively.
However, Premium fare cabins enhance the beauty of travelling with Costa, offering convenient free services: choice between first or second service at dinner, breakfast service on request and 24-hour cabin service.
Costa Cruises provides many advantageous opportunities for purchasing a cruise. Family Specials ensure an affordable holiday for families of two adults and one or two children under 18 years, who only pay port taxes, registration and service fees and the cost of any transfers to/from the port; Family Spaces are tailored for large families who want to combine convenience with comfort; One-and-a-Half guarantees special rates for an adult travelling alone with a child. In addition to promotions for families, Costa offers a Honeymoon rate for couples on their honeymoon, Group rates for guests booking more than 8 cabins, as well as Basic, Last Minute, Roulette and Light rates (available on cruises that include different departure and disembarkation ports). Stay in touch with us to receive updates, as Costa will always surprise you with many offers throughout the year.
To obtain the boarding form, each guest over the age of 18 must personally complete the online check-in and satisfy all criteria in the self-certification form regarding medical conditions. Online check-in will open 72 hours before departure on MyCosta.
To access online check-in, simply enter MyCosta 72 hours before departure by entering your name, last name and reservation number.
You will find a convenient summary of the services you have chosen for your cruise in the "Basket" section. From there you can choose whether to confirm them, replace them or delete them. Once decided, you can go ahead with the booking. Remember: you have up to 3 days before departure to change your mind at no additional cost. 3 days before departure, each booked service will be charged to the on-board account.
Once you have purchased your cruise, by accessing MyCosta, you can look up and book the tours available for each stop.
If you book your cruise at the All-Inclusive or Deluxe rates, you will enjoy this unmissable opportunity: the more you book, the more you save! Book at least one excursion prior to departure and you’ll be entitled to a discount on all the subsequent excursions booked before departure or on board. The discount will be applied to the lowest price excursion. You can easily pay for all your excursions on board.
To receive the discount code and then enjoy the special Premium Voucher , simply provide us with an email address and/or mobile phone number before the end of the cruise. There are several ways: enter your email address and/or mobile phone number in MyCosta (MyCruise section), register on the site or at the on-board Totems or subscribe to the Costa Club.
The data required to receive the Premium Voucher cannot be provided after the end of the cruise. To receive a special discount, simply state the code received when booking your next cruise. Remember, the Premium Voucher is valid for one year from the date of disembarkation of your last cruise.
You must know the full name and date of birth of all the guests travelling with you. Booking online is simple: once you have chosen your cruise, you simply follow the booking process that tells you step by step what to do and select the method of payment (credit card or bank transfer).
All cabins are furnished in a modern style and offer all kinds of comforts. In each one you will find: air conditioning with thermostat, interactive flat-screen satellite TV, hairdryer, safe, minibar and 24-hour Room Service (extra charge depending on cabin choice during purchase), WiFi connection (extra charge), soap and liquid soap for the shower, linen (sheets and towels) provided throughout your stay and changed regularly, with a Steward service always available for any requirements. The cabin and bathroom will be cleaned and tidied every morning.
For boarding you will need to have: – the boarding form obtained after completing online check-in (by logging into MyCosta with your last name and reservation number 72 hours before departure) and to have satisfied all criteria in the medical self-certification form; – your cruise ticket (including luggage labels); – your travel documents (identity card, passport, etc.) Remember that it is the responsibility of passengers to obtain the necessary travel documents and comply with customs and immigration requirements. Passengers without the correct travel documents will not be allowed to board and their trip will not be refunded.
Of course! Every guest over 18 must complete it personally by logging into MyCosta within 72 hours before departure. When completing it, you will need your reservation number, your personal details and your travel document(s). All guests over the age of 18 must complete online check-in themselves. Please note that to print your cruise ticket you must have satisfied the criteria in the medical self-certification form that is compulsory at online check-in.
Remember that it is the responsibility of passengers to obtain the necessary travel documents and comply with customs and immigration requirements. Passengers without the correct travel documents will not be allowed to board and their trip will not be refunded.
Yes, at whichever port you start your Costa Cruise, you will need the online form you completed to board, along with your cruise ticket and required travel documentation. To print your cruise ticket, you must have satisfied the criteria in the medical self-certification form that is compulsory at online check-in. Remember that it is the responsibility of passengers to obtain the necessary travel documents and comply with customs and immigration requirements. Passengers without the correct travel documents will not be allowed to board and their trip will not be refunded.
No, drinks are not included in the price. Drinking water is available on board at the buffet during opening hours. All drinks (cocktails, coffee, soft drinks) can be purchased with the Costa Card at the ship’s bars and restaurants. Special Drinks Packages are also available in advance when making a booking or on board. A booking at the new All-Inclusive rate will also include one of our special Drinks Packages.
To buy or customise your cruise online you must always enter an email address.
Completing online check-in enables you to download the boarding form required for boarding and the cruise ticket. It is also necessary so that you can fill in the medical self-certification form.
Costa offers different rates to suit your needs: All-Inclusive and Deluxe rate that already include many privileges in the price, such as Drinks Packages, excursion discounts and other benefits. If you want to save even more, without denying yourself the comfort of a Costa holiday, you can always book at the Basic rate or, for some departures, special deals such as the Last Minute, Roulette and Light options (available only on cruises that have different embarkation and disembarkation ports).
World Tour cruises have a special tariff that includes privileges designed exclusively for this special itinerary.
Children under 18 years old must travel with their own passport. As of 26 June 2012, children may no longer be included in their parents' passports.
For all cruises that require a valid ID card to leave the country - children under 18 years may travel with their own passport or identity card (please note that for children under 14 years with Italian nationality, if the names of their parents/guardians are not included in their document, a birth certificate proving parentage will also be required). If the child is not travelling with both parents or is accompanied by guardians or any persons mentioned in the document, please check with the police or relevant authorities to find out what is required for minors to travel abroad.
For children under 15 years, please check with the relevant authorities if they can use just their birth certificate with photo, validated for travel abroad by the police or other authorities. The acceptance of this document by the local authorities depends on regulations in the countries visited by the ship during the route (for example in Egypt, Morocco, Gibraltar, Iceland, the certificate is not valid).
In order to print your cruise ticket, you must have first satisfied the criteria in the medical self-certification form and have completed online check-in (accessible 72 hours before departure by logging into MyCosta).
First you must have satisfied the criteria in the medical self-certification form and completed online check-in (accessible 72 hours before departure by logging into MyCosta).
Yes, to ensure people with disabilities have a wonderful cruise, all information regarding their specific needs must be provided at the time of booking. An accompanying person and own wheelchair are required: there are a limited number of wheelchairs on board our ships for emergencies and which are only approved for use on board. All our ships have a number of dedicated, fully-equipped cabins with no architectural barriers, priority embarkation and disembarkation and a dedicated lift for emergencies.
There is a time limit within which you can customise your cruise (up to 3 days before the date of departure of the ship). This time limit is indicated by the system once you have entered your information. If the deadline has expired, you can book (CostaTours!) excursions, drinks packages or other products and services on board. We suggest you do this on the first day of the cruise to avoid availability problems.
The 10% voucher is a discount valid for bookings made within 1 year of the end of the trip during which it was issued. The voucher is granted to customers who have taken or are due to take a cruise in 2019 on an All-Inclusive or Deluxe fare basis.
It can be used to buy a future cruise, excluding World Tours and related routes. It can only be used for new bookings made on an individual basis (excluding group bookings) and cannot be implemented retroactively. Only one discount may be used per cabin and per cruise. It is only valid for adults and applicable on balcony cabins (All-Inclusive rate) and Suites (Deluxe rate). On Costa Smeralda it is also applies to cabins with Terrace overlooking the sea.
The 10% voucher has no monetary value, is non-refundable and cannot be sold. It cannot be used for on-board expenses or excursions. The voucher is valid and can be used for All-Inclusive and Deluxe rate bookings. It cannot be combined with the discount voucher (unless otherwise specified in the voucher conditions), Family Space, other promotions and special discounts activated during the year.
To receive and then benefit from the 10% discount voucher, you must provide Costa cruises with your email address and/or your mobile number before the end of the cruise via the various channels made available by the company, for example by filling in the appropriate section in MyCosta or signing up to the Costa Club during the cruise. You will not be able to provide the data required to receive the 10% discount voucher after the end of the cruise.
From 7 January 2019, the Japanese government will charge an International Tourist Tax of 1,000 JPY (approx. USD 9.00 - subject to the exchange rate), which will be paid on board during the cruise.
If you only want the best, there is the total comfort of our Suites, Panorama Suites and Grand Suites, with exclusive amenities, attention to detail and service. If you’re looking for a wellness holiday, you can book a Cabin or Samsara Suite with unlimited access to the Spa.
For more information, go to the "Our cabins" page.
Squok is the cute Costa mascot, half shark and half dolphin, who will become your child's best friend.
The Costa Card is already activated on delivery and will automatically charge your purchases to the cabin account. However, within 48 hours of boarding you must register your personal credit card (Visa, Mastercard and American Express) or your debit card (with the exception of ships in Asia) to ensure that costs charged to the card are covered. We do not accept prepaid cards. Alternatively, you can pay a cash deposit of €150/dollars per person (it may be necessary to supplement this sum later if the expenses incurred exceed the deposit). The Costa Card may be temporarily disabled in the first 48 hours if the costs exceed 200 euros/dollars (if not covered by a cash deposit or a registered credit/debit card).
Guests should be aware that over-the-counter medications are not available for purchase on board. Medication is only available on prescription following a medical examination. We recommend that guests bring all their usual medications with them. Guests can contact the Contact Centre with specific questions about their trip.
At the end of your cruise booking, please select the type of table at which you would like to dine (with the number of guests), and the service hours and the restaurant (if you choose a Classic Cabin, you cannot choose your dinner service times).
Children over 3 years of age who are already toilet-trained (do not require nappies) are welcome to take part in Miniclub activities during the day. Parents who want a free evening while cruising can drop off their children at the Miniclub, which provides a group babysitting service from 11:30 p.m. to 1:30 a.m. if booked a day in advance.
No, the activities are free. The programmes are packed with activities for children over 3 years of age who are already toilet-trained (do not require nappies) and young people up to 17 years old. Costa holidays are fun for everyone and there is a club for all ages.
Celebrating a birthday, a wedding anniversary or honeymoon aboard the ship is a truly unique opportunity. You can buy special packages with cakes and other items directly on board, or by logging on to MyCosta, in the "Customise" ->"Celebrations and Surprises" section. On the Costa Diadema, you can also book areas where you can celebrate with friends or family in a more private setting.
You cannot bring food or drink on board that were purchased on land. If they are local products bought during a port stop, you can leave them with Costa Security staff and collect them at the end of the cruise.
For safety reasons, no electrical appliances can be brought on board, with the exception of battery chargers (for mobile phones, video cameras, cameras, PCs and MP3 players) and electric razors. A hairdryer is available in every cabin and on board ship, and an ironing, laundry and dry cleaning service is available for an extra charge.
No marriage ceremonies can be conducted on Costa ships, neither civil nor religious.
On land, you can choose in which language to participate in our exclusive excursions (CostaTours!)
For more information, go to the excursions (CostaTours!) section of the website by logging on to the dedicated area of MyCosta, or alternatively, view the details of your chosen cruise. The cruise itinerary shows the tours available every day, for each port. You'll find a brief description of what you're going to visit, an indication of the level of difficulty and what you can do (e.g. View, Shopping, Entertainment, Wine Tasting).
It’s one of the big developments from Costa Cruises. It allows you to interrupt your cruise immediately if you are not satisfied and get your money back.
The cruise has started but you're not fully satisfied? The cruise you have chosen is not for you?
Inform Customer Services on board within 24 hours of departure of the ship and in any case at least 2 hours before departure from the next port of call after embarkation.
We will give you a 100% refund and, on arrival, we will make arrangements to return you to your Costa holiday departure point. Without any problems or questions.
The satisfied or your money back guarantee is valid until 31/12/2019 on all cruises published in the catalogue, excluding cruises on Costa Venezia, in Japan, in South America, World Tour cruises and related routes. The offer only applies to All-Inclusive and Deluxe rates.
The cruise has started but you're not fully satisfied? The cruise you have chosen is not for you? Inform Customer Services on board within 24 hours of departure of the ship and in any case at least 2 hours before departure from the next port of call after embarkation. We will give you a 100% refund and, on arrival, we will make arrangements to return you to your Costa holiday departure point. Without any problems or questions. For details, visit our Useful Info section.
At the end of each cruise you will be asked to fill out a short online questionnaire. The opinion of our Guests is important to us, and helps us to keep improving. There are many ways of becoming part of the Costa Cruises social media world: find us on Facebook and Instagram or discover the latest news on the official Costa Cruises blog.
In the "Basket" you will find all the services and excursions that you pre-selected but have NOT confirmed. You can make any changes you want up to 3 days prior to departure, when the basket will be cleared and the services included will no longer be bookable before departure. In the "Your Bookings" section, you will find all the services and shore excursions you have confirmed in your basket. You can make any changes up to 3 days prior to departure, after which everything confirmed in this section will be charged to your cabin account, to be paid at the end of the cruise. In the "Included" section you will find all the services included in the price of your cruise. This section cannot be amended.
Of course. You can change or cancel anything you have booked through MyCosta up to 3 days before departure, at no extra cost. 3 days before departure, every confirmed service will be charged to the cabin account, to be paid on board.
All the services placed in your basket will be available until 3 days prior to departure. Before that date, all services and excursions will be visible and amendable. 3 days before departure, the basket will be cleared and all the services placed in it will no longer be bookable before departure. Remember to confirm the products you placed in the basket as soon as possible as many services are subject to restrictions on numbers.
The Costa Cruises app is available for iPhone (iOs) and for smartphones and tablets based on Android platforms.
To download it, simply use your device to access the Apple App Store or the Google Play Store, type "Costa Cruises" in the search field, select the app, click "Install" and proceed to download.
The app home screen gives you two options to access the app: you can enter your booking number and your surname in the appropriate fields, or log in to CostaClub.
You can use the Costa Cruises app to book excursions and restaurants, monitor your expenses and the weather, chat with other passengers and keep up to date with the timetables and stages of your itinerary. In the logbook section, you can also find all the latest information about daily activities and events.
You can use the Costa Cruises app to easily access your CostaClub profile to display points, privileges, discounts, past holidays and new travel programmes.
For users who have booked a cruise, the app provides a countdown of the time remaining to your departure, the planned route and a preview of the restaurants and the shore excursions.
The Costa Cruises app may experience some temporary technical issues, often related to the computer systems with which it interfaces. When this happens, make sure you have installed the latest version and try logging in again a little later.
Not at all. The Costa Cruises app works free of charge: just connect via the ship Wi-Fi.
The Costa Cruises app works on all the ships except Costa Smeralda, Costa Atlantica, Costa Serena, Costa Fortuna, Costa Venezia and Costa NeoRomantica.
For Italian, French, Spanish, Swiss and Austrian users, the procedure for logging in to CostaClub is as described in the preceding paragraph.
However, all other users require an additional step: if the password is changed on the site, you must change it again in the app.
The Costa Cruises app is constantly being updated: new sections and features will be added in the near future. Keep following us and always check you have downloaded the latest version available.