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REGULATIONS AND GENERAL CONDITIONS FOR MEMBERSHIP TO THE "C|CLUB" PROGRAMME VALID ON AND AFTER 01/05/2023 UNTIL 30/04/2024

These Regulations and General Conditions for Membership ("Regulations") define the operating procedures and membership to the Loyalty Programme ("Programme" or "Club") called "C|Club", organised by Costa Crociere S.p.A. with registered office in Genoa, Piazza Piccapietra 48, 16121 ("Costa” or "Costa Crociere").

Art 1 – Eligibility for taking part in the Programme

1.1 Any person who is at least 18 years of age, residing in the countries listed in the "Choose your country/region" section of the website www.costacruises.eu ("Members") may join the Programme.

Art 2 - Application of the Program

The Programme will be valid on all Costa cruises published annually in the Costa Brochure and on the www.costacruises.eu.
Costa cruises lasting four (4) nights or less and cruises scheduled on ships in the Costa Cruises fleet operated as charters are excluded from application of the Programme.

Art 3 – Duration of the Programme

3.1 These Regulations are valid in full on and after 01 May 2022 ("Effective Date") and, in the absence of changes/additions made by Costa, they will be considered extended from year to year ("Validity Period").

For Members who may be on board on the Effective Date, these Regulations are intended to be applied on board, for each ship, departing from the start date of the main cruise (also in technical jargon and forthwith called the "Mastercruise") on or after 21/04/2022, thus replacing, for all intents and purposes, the previous Regulations that will be considered to have expired on such date and will cease to produce effects for the purposes of the Programme. Points earned up to 20/04/2022 have been recalculated according to the new point accumulation mechanism and have granted access to the new membership levels and new Privileges. All privileges listed in these Regulations and provided for each Membership level, will fully replace those under the previous Regulations regardless of the date of cruise booking. 

Art 4 – How to join the Programme

4.1 Membership to the Programme is free and individuals may sign up in the following ways:

- Online on the website www.costacruises.eu.

-Using the Costa App.

- By calling the Costa number shown on the website or through a travel agent. Those who wish to join the C|Club must state they have read and accepted these Regulations.

Confirmation of registration to the C|Club through the website, the app, travel agent and the Customer Centre (the measures under Italian Law 232/2016 regarding call centres apply) will be processed within a maximum of five (5) days from the date of receipt of the relevant request ("Request Processing Period").

4.2    Given the Request Processing Period referred to in the preceding article and without prejudice to the provisions of article 4.3 further on, registration to the C|Club (as described above) made less than one (1) day before the date of cruise departure will not guarantee recognition of the Guest on board as a C|Club Member. In this case, the Guest will not receive either the C|Club card or be able to enjoy the Privileges linked to his/her C|Club level that will be recognised starting from the next cruise. Guests who join the C|Club on board during the cruise, or at the terminal prior to embarkation, may only obtain the Privilege from recognition of discounts reserved for Members for the days of such cruise. Therefore, in this case, the Guest will receive the upgrade of their C|Club level, to which they may be entitled, only from the time of the next cruise.

4.3   The new Member who, at the time of enrollment in the C|Club has already taken one or more cruises, will accrue only the points associated with the last of the cruises taken with a departure date in the three (3) years prior to the date of enrollment, provided that registration has been made and completed in accordance with the provisions of article 4.4 further on.

The cruise will only count if taken by individuals 18 years or over. Whenever the last cruise taken in the three-year period prior to registration recorded in the databases does not entitle the Member to earn C|Club points, the Member will access the Programme as a Bronze Member with the minimum points required for this Club level (1 Point). Whenever, at the time of enrollment, the Member has not yet taken a cruise (or has taken a cruise more than five (5) years prior to the date of enrollment) he or she will access the Program as a “Blue” Member with zero (0) points.

4.4    At the end of the Request Processing Period referred to in article 4.1 above), the Member will be sent an e-mail confirming registration with the C|Club identification number and information useful for accessing the profile area. The Member is reminded that, on booking a cruise, sending the correct C|Club identification number is a necessary condition for benefiting from the Privileges of the Club level to which they belong.

4.5   The Member, at the time of registration, must enter his/her full name as shown on the most recent identity document, date of birth, country of residence, personal e-mail and mobile phone number and accept these Regulations. Registration of a Member with an e-mail address or mobile phone number already associated with another user is not permitted even when said user is part of the same household. Registration is not permitted to Members who do not provide a valid e-mail address and mobile phone number not associated with another Member during registration. Whenever an invalid e-mail or mobile number is provided, C|Club membership may be cancelled.

4.6 The Member's C|Club Card:

a)   Will be given to all new members on the first day of the first cruise following registration in the C|Club.

b)   It is personalised according to the C|Club level to which the Member belongs.

c)   It is in the Member's name and may only be used by its rightful holder in accordance with the rules of these Regulations.

d)   During the cruise, it also serves as a cabin key, recognition badge for boarding and leaving the ship and also for making purchases on board.

e)    A new card will be issued at embarkation of each cruise to correctly identify the membership level of the Member in the C|Club.

Art 5 – How C|Club points are awarded

5.1 C|Club points ("Points") form the basic calculation unit used by Costa for allocating a C|Club membership level. The membership level is awarded based on the total points recognised during the Calculation Period and according to the methods described further on, as well as according to the provisions referred to in articles 6 and 7 of these Regulations (also the "Score").

5.2   The Score means the set of Points accumulated and awarded to the Member based on the type of cruise purchased. According to the cruise experience features, Points may be classified and defined as follows:

Cruise night points: Points earned based on (i) the number of nights spent on board Costa ships; and (ii) cabin type/category purchased.

a.   Inside cabins: 100 Points per night

b.   Ocean view cabins: 200 Points per night

c.   Sea view cabins with balcony/terrace and mini suites: 300 Points per night

d.   Suite/Veranda cabins (from Suite to Grand Suite): 500 Points per night

ii.    Cruise fare Points : Points awarded on a flat-rate basis; these are earned according to the fare paid.

a.   All-Inclusive: 400 fare Points

b.   Super All-Inclusive: 600 fare Points

iii.    Costa flight points: 400 flat-rate Points will be awarded for Costa flights included in the cruise package (whether outbound, inbound or return flights):

Costa flights means the flights included in the "flight+cruise" travel package purchased at the time of booking the cruise. Other transfer costs such as buses, trains and private transfers will not be considered for the purpose of awarding Points. Flight Points are awarded only for fares that allow earning Points per night.

iv.   Onboard spending Points: Regardless of the cabin fare purchased, all Members will earn 2 Points for every euro spent on board, excluding fractions of such amounts, recorded on the Member's card. Spending at the Casinos, medical expenses, expenses made and covered by any Costa onboard credits and expenses made by the Member but recorded on a C|Club card in the name of a person other than the Member while sharing the same cabin will be excluded. By definition, services provided free of charge and any credits recognised on board are excluded. Points for goods and services on board will also be recognised for purchases and bookings made prior to the cruise on MyCosta. In this case, C|Club Points will be awarded to all those who use the services and not to those who make the booking or purchase through MyCosta. In the case of excursions purchased for children/underage Guests, Points will not be counted for expenses for children/underage Guests.

5.3   Members who book with a group/corporate incentive/employee/family and friends/travel agent cruise fare on ships operating under charter free of charge will not be awarded C|Club Points, except for any Points earned from onboard charges.

5.4   C|Club Points (with the exception of Points arising from onboard charges) are awarded only if the cruise is purchased at a standard fare (i.e., non-promotional and non-tactical fare). Points (with the exception of Points for onboard charges) will not be awarded on cruises purchased at promotional or tactical fares (including, but not limited to, Last Minute, Flash and Black Friday, etc.), and Basic (only for South America) fares with a special discount or with a free ticket. The Member should always check before purchasing, on the Costa website, or with his/her Future Cruise Consultant or with his/her Travel Agent or with the Customer Centre whether the chosen fare and/or discounts applied allow C|Club Programme Points to be earned.

In addition, Points will not be awarded to the Member whenever the cruise is annulled or cancelled by Costa, for reasons outside its control or due to events beyond its control. Points will not be awarded whenever the Member annuls or cancels the cruise for any reason.

Once on board, any cabin changes made by the Member or other Guests who are part of the same booking (keeping the same type of cabin or a lower category) will not affect the calculation of C|Club Points to be awarded for the cruise in question. Whenever, on the other hand, the Member decides to upgrade a cabin for a fee once on board, the C|Club Points regarding the difference in price for such change will be awarded adopting the same mechanism for allocating onboard spending.

5.5   Points will be credited automatically between ten (10) and ninety (90) days after the end of each cruise (“Credit Period"). Members may check the points Score earned online on the website www.costacruises.eu or on the Costa App, following authentication in the personal area or on board by making a request at the C|Club Point during opening hours published in the daily schedule.

5.6   By way of information and for the purpose of full transparency, Costa Cruises informs that any awarding of bonus/extra Points to Members may depend on and be associated with the launch of promotional campaigns and/or specific marketing actions, intended for individual countries where Costa operates and sells its products and may concern only certain C|Club levels.

5.7   After the Credit Period, Members who believe they have not been credited the Points accrued during the last cruise and/or consider their Score not to comply with the rules for awarding Points referred to in article 5 of these Regulations may, no later than ninety (90) days from the end of the Credit Period, send a formal request to the C|Club e-mail address (costaclub.europe@costa.it) attaching copies of cruise tickets and receipts for payment of onboard, cruise-related expenses, for which checking is requested. Requests for updating the Score may be made by sending, together with the required documentation, name and surname and C!Club card number to the e-mail address costaclub.europe@costa.it or by post to C|Club Customer Service, Piazza Piccapietra 48, 16121 Genoa, Italy.

5.8   Points are always awarded at the end and not during the cruise, even in the case of back-to-back cruises. Therefore, it is not possible to pass to a higher level during one or more back-to-back cruises even if they are part of different booking numbers. Whenever the Member interrupts the cruise earlier than planned, Points will be awarded for the number of nights actually spent on board according to the fare purchased.

Art 6 – Validity of C| Club Points

6.1   The Points considered valid for determining the Membership level will be on the Effective Date:

i.   Those for cruises with departure date on and after 15 June 2019; and

ii.   Other points originating from other ways for awarding Points, including, but not limited to, those originating from commercial promotions or others ("called "other Points" in technical jargon”) still valid on the date of entry into force of these Regulations.

Starting from 2022, on 30 April of each year, the Points for cruises departing over the previous 3 years will be considered valid. By way of example, as of 30 April 2023, Points for cruises departing on and after 1 May 2020 will be considered valid. For new memberships to the C|Club, reference will always be made to the Points recognised as valid at the time of registering, included in those earned over the last 3 years according to the procedures shown in preceding article 4.3.

6.2   Starting from 2023, all Points associated with cruises taken in the years prior to the last three years (taking as reference the start date of the cruise) will expire on 30 April of each year.

On April 30 of each year ("Recalculation Date") assignment of the Member's membership level will therefore be reassessed based on the Points earned over the last 3 years, considered valid according to the rules referred to in the preceding articles. On the Recalculation Date, all Members, regardless of membership level and/or bookings made prior to the Recalculation Date and any future cruises not yet taken, will be subject to automatic recalculation of Points resulting in a level change, whether to a higher level or to the lower level in the event of Points' expiry.

Members may consult at any times the membership level with valid and expiring Points through the dedicated section in the profile area of the website www.costacruises.eu or on the Costa App.

6.3   Members are reminded that, for the purpose of awarding the C|Club level in view of a new departure, reference will not be made to the Score accumulated at the time of booking but, rather, to that deemed valid at the time of boarding. It may therefore happen that, at the time of departure of a cruise, the Member will belong to a different C|Club level than the one valid at the time of booking for the following reasons:

i.   Annual expiry of Points on the Recalculation Date resulting in the loss of one or more levels (depending on the Points due to expire); or

ii.  Crediting of Points originating from another cruise taken between the time of booking and that of departure resulting in passing to the next level.

In both cases, the Privileges associated with the level that the Member holds at the time of boarding will be provided on board, even if a different level is shown on the travel documents that have not been updated for the reasons previously mentioned. The Member is responsible for checking the C|Club Membership level prior to boarding.

6.4   Each Member may check their total Points balance or the number of Points due to expire on www.costacruises.eu or on the Costa App, following authentication in the personal area.

6.5   Points and Privileges awarded to Members in accordance with the provisions under articles 7 and 8 further on are strictly personal and may not be assigned, transferred, sold, converted into cash, refunded in case of partial use, or replaced with any other kind of Privileges, even to a family member in the event of the Member's death. Each Member may hold only one account and one C|Club identification number. In the event that, as a result of error, more than one account and/or personal identification number exists in the name of the same Member, Costa will, at the request of the Member, transfer the Points accumulated to a single account and cancel the other accounts and relevant personal identification numbers. The Member is responsible for checking that, on booking a new cruise, correct personal data and the Member identification number are entered, as resulting from C|Club registration; any omission or change that has not been notified may not guarantee correct C|Club level attribution and the provision of the corresponding Privileges on board. Any unnotified omission or change may not guarantee the correct attribution of the membership level and the provision of the corresponding Privileges on board.

6.6   Costa reserves the right to rectify the account of any Member for Points credited in error and to award credits for additional Points during specific promotional campaigns (with regard thereto, please see preceding article 5.5 for further details on the procedures) of which the Member will be informed promptly through official communication channels.

6.7   The Member is responsible for checking his/her Points balance and for ensuring that he/she has been awarded the correct C|Club membership level.

Art 7 – C Club levels

7.1   There are 5 distinct levels (also called "Clubs") depending on the Member's Points balance:

1.  Blue C|Club, reserved for Members who have not yet travelled and therefore have no Score, but have joined the Programme (0 Points).

2.   Bronze C|Club: reserved for Members who have earned from 1 to 5,000 points over the last three years (with reference to 30 April).

3.   Silver C|Club: reserved for Members who have earned from 5,001 to 30,000 points over the last three years (with reference to 30 April).

4.  Gold C|Club, reserved for Members who have earned from 30,001 to 140,000 points over the last three years (with reference to 30 April).

5.  Platinum C|Club, reserved for Members who have earned more than 140,001 Points over the last three years (with reference to 30 April).

7.2   Transition to a higher Club following a cruise or a lower Club following points expiring will be made automatically according to Score thresholds shown above. Members may always keep up to date by viewing their profile on the Costa website in the relevant section or on the Costa App.

Art 8 - Privileges

8.1   Members taking part in the Programme, during and restricted to the membership period, are entitled to and will therefore be able to benefit from a series of privileges ("Privileges"), duly differentiated according to the Club to which they belong.

Privileges break down into:

a.   Supplementary services, advantages, discounts or Privileges reserved for the C|Club level to which the Member belongs.

b.   Complimentary gifts and services

c. Invitations to activities reserved exclusively for Members.

d.   Discounts and promotions to be used on a future Costa cruise purchase or onboard services.

e.   Any extra points, promotions or occasional special events. These occasional special events may be intended only for a limited number of Members or usable only for certain countries.

The sending of marketing messages regarding Privileges is an integral part of the working of the Club. Such messages may include, but are not limited to, service messages identified as: invitations and activities intended exclusively for Members, occasional special events which will be communicated to Members through the contact channel chosen on registering.

The Privileges, as described and listed in the preceding paragraph, will be communicated to Members through special messages sent via e-mail to the address provided by the Member at the time of registering.

The provision of the Privileges is subject to and dependent on correct entry of the C|Club identification number, allocated in the confirmation e-mail received at the time of becoming a Member, in the option and/or in the booking confirmed by each individual participating Member. The provision of Privileges on board, including the C|Club card, is not provided whenever the Member Privileges from a promotional fare (including, but not limited to, "Travel Agent" fares) or a free ticket or whenever it is a business trip or an Employee or Family & Friends cruise. C|Club Privileges may not be combined with Privileges linked to Costa special fares or any promotions and the Member should always check whether Privileges may be combined at the time of booking. There is no provision for any Privilege on cruises lasting four (4) nights or less, on chartered ships or Corporate Incentives that last four (4) nights or less. The provision of Privileges on board does not apply on the Costa Serena, except for the C|Club Show provided on cruises lasting five (5) nights or longer. In addition, for Costa Serena, no discounts are provided for excursions.

8.2   The Privileges, as will be seen in greater detail further on, are divided into:

i.   Member Privileges: these are for the Member as an individual only and they are not transferable.

ii.  Cabin Privileges: these are based on all occupants sharing the same cabin, and they are awarded to the Guest with the highest C|Club level occupying the cabin.

8.3   The Privileges applicable to cabin occupants (Cabin Privileges) occupied by the Member will remain valid only and exclusively if the latter does not request a cabin change while on board.

In the event of a change of cabin on board by the Member and the cabin occupants travelling with such Member, compared to the one confirmed at the time of booking, the Cabin Privileges of all occupants of the cabin initially booked and who decide not to move with the Member will lapse.

The presence of several Members in the same cabin will not entitle them to the multiple or cumulative provision of the Privileges listed as "Cabin Privileges". The order and days for the disbursing the Privileges on board may vary depending on the length of the cruise and the organisation of the ship and they may not be disputed by Members. Members may not make any claim against Costa Crociere for failure to provide Privileges for reasons outside Costa's control.

8.4   Privileges are granted once only for each cruise associated with a single booking number. For back-to-back cruises, the Privileges will be granted for each cruise (back-to-back cruises means a cruise taken followed by another cruise associated with different booking numbers). Back-to-back cruises are not cruises that, despite one following the other, have been purchased together and are associated with a single booking number. In such case, the granting of Privileges is provided once only during the first cruise.

8.5   Privileges are provided to Members based on the Club level. Timing, places and methods for granting Privileges may vary depending on the length of the cruise and the destination. The specific procedures for granting the Privileges will be communicated to Members on board the ship through special communication tools, including, but not limited to, hardcopy messages based on the highest Club level occupying the cabin.

8.6   The Privileges will be granted from the date of confirmation of Club registration and not from the date of registration of the Member in the Programme. Exceptions are C|Club discounts that will be recognised immediately (or the day after registration) on board from the time the Member registers.

PRIVILEGES IN DETAIL

8.7   Exclusive discounts on a selection of departures (called” C|Club up to 20% off")

Blue, Bronze, Silver, Gold and Platinum Members

Privileges extended to all occupants in the same cabin as the Member. The discount applies on standard fares and on the cruise portion.

 The "C|Club up to 20% off" discounts, differentiated by Club level and by country of residence of the Member are recognised for the purchase of a cruise directly from a Travel Agent, on board or ashore through the cruise booking Future Cruise Consultant service, on the Costa website or through the Costa Contact Center at the time of the option or confirmed booking, in relation to mandatory inclusion in the option or the booking of the identification number of the C|Club Member, and extension to all occupants of the same cabin, excluding children under 18 years, already travelling at a reduced fare. It is not possible to subsequently change a booking to include the C|Club identification number and obtain the discount retroactively. Business discounts will be applied only on condition that the cardholder actually participates in the cruise, regardless of whether such person is present at the time of booking. Discounts are valid only for standard fares (which allow accumulation of C|Club Points, i.e., non-promotional fares) and are intended to be applied exclusively to the cruise cabin fare portion, net of included drinks packages, flights, transfers, port taxes and stays ashore, where provided, any insurance and/or fuel cost adjustment and any other rules that may be specified in the discount description. Cumulation of discounts for the purchase of a cruise with any other existing promotions must always be checked and Members are asked to always check whether a discount is applicable with their Travel Agent or with the Costa Contact Center or Future Cruise Consultant. Discounts will be available to Members within the limit of places available for each departure. Costa Crociere reserves the right to suspend their validity at any time for operational reasons. The updated list of discounted departures is available on the "C|Club Offers" page in the "Discounts up to 20% off" section of the Costa website for the country from which the booking is made.

8.8   Special promotions activated from time to time over the year (e.g., extra points, additional discounts and onboard credits and Member Privileges)

Blue, Bronze, Silver, Gold and Platinum Members

During the validity of these Regulations, C|Club reserves the right to activate special Member-dedicated promotions. Promotions may vary in nature and may be activated only for certain cruises and/or countries of residence. Such promotions will be communicated through the official C|Club communication channels (specifically, by e-mail) and may benefit from, including but not limited to, the awarding of additional bonus Points, additional discounts or Privileges or onboard credits. Such special promotions may be intended for different C|Club levels, involve different countries or geographical areas and they may be restricted to specific cruises and activated for limited time periods. It is hereby understood that such Special Promotions may or may not accrue to benefit any level and other ongoing promotions.

8.9   Upgrade and SuperUpgrade Privileges (Cabin type upgrade and Cabin Privilege)

i. Upgrade Privilege: Bronze and Silver Members, valid only for All-Inclusive and Super All-Inclusive fares. Upgrade to the higher cabin category on the extra cruise(s) taken in addition to the number of cruises taken the year before (upgrade of a cabin category to Balcony, Mini suite or Terrace, if existing depending on availability and type of ship).

ii. SuperUpgrade Privilege: Gold and Platinum Members, valid only for the All-Inclusive fare. SuperUpgrade of cabin category to Grand Suite (if existing depending on availability and type of ship) on the extra cruise(s) taken compared to the year before (upgrade of cabin category to the best cabin category available at such time, with minimum purchase of an Ocean View cabin type).

Such Privileges need to be requested before departure (not on board) in relation to the total number of cruises taken in the calendar year (from 01/01 to 31/12) until the right is accrued.

Members entitled to Upgrade or SuperUpgrade Privileges are Members that take, in a calendar year, extra cruises compared to the number of cruises taken in the previous calendar year. This may not be equal to zero (0).

For the purposes of applying the Privilege, reference is always made to the date of departure of the cruise and the number of bookings made. The Upgrade Privilege consists of receiving one or more times a cabin category upgrade, free of charge, starting from the extra cruise compared to the number of cruises taken the previous calendar year, provided that such additional cruise(s) is/are booked at an All-Inclusive or a Super All-Inclusive fare. For Gold and Platinum Members, to be able to take advantage of the SuperUpgrade Privilege and obtain the best cabin category available, the cruise booking(s) need to be at the All-Inclusive fare, with minimum purchase of an Ocean View cabin.

For calculating the number of extra cruises taken compared to the previous calendar year, for the purpose of accruing the right to claim this Privilege, cruises lasting four 4 nights or less are not included in the calculation.

The cabin assigned with the Upgrade or SuperUpgrade must be available at the time of booking, no change may be expected in the event that, due to a cancellation, the cabin becomes available after booking.

The Upgrade and SuperUpgrade may only be granted when Costa can actually verify that the cruise on which the Privilege is requested is an extra cruise compared to the number of cruises taken the previous calendar year.

Whenever the Member is on board the cruise that entitles him/her to the Privilege and whenever the cruise to which he/she wishes to apply the Privilege has been booked on shore, the Member must wait for disembarkation from the current cruise to ask for it be be applied. The Member needs to complete this transaction with their Travel Agent, with the help of the Costa Customer Centre or the Cruise Consultant on shore.

Whenever, on the other hand, the cruise on which the Member intends to apply the Privilege is new and booked on board, the Personal Cruise Consultant may apply the right claimed by the Member at the time of booking. Please note that the request for the Privilege to apply may be made from the third day on board. The granting of the Privilege is subject to availability of cabins on the ship. It is not possible to claim the Upgrade and SuperUpgrade Privilege on board, even in the case of back-to-back cruises, whenever the conditions and requirements described above have been satisfied.

The Member is responsible for requesting the Upgrade or SuperUpgrade Privilege. Costa will grant the Privilege only after having checked that it is applicable and cabin availability at the price of the fare on the same day on which the conditions for accrual of the right are ascertained. The Member entitled to the Privilege who, however, has not made an explicit request before departure, will not be able to use the Privilege retroactively or even by making a request on board and he/she may not replace it with Privileges of another nature.

Bronze and Silver Members who purchase the cruise at All-Inclusive or Super All-Inclusive fares have the option of obtaining a cabin upgrade (Upgrade), based on the availability of the cabins at that time on the additional cruise(s), according to the following scheme:

i. From the purchase of an inside cabin to getting an ocean view cabin.

ii. From the purchase of an ocean view cabin to getting a cabin with a balcony or veranda.

iii. From the purchase of a cabin with balcony or veranda to getting a mini suite or terrace cabin.

The price of the purchased cabin remains unchanged.

The same scheme is valid for cabins with disabled facilities, with a companion travelling free of charge.

Gold and Platinum Members, who purchase the cruise at the All-Inclusive fare, have the option of obtaining a cabin type upgrade (SuperUpgrade), based on the availability of the best category of cabin available at such time on the extra cruise(s) up to the Grand Suite/Panorama Suite category, subject to the condition they have purchased an Ocean View cabin as a minimum to be able to benefit from such Privilege, while the price of the cabin purchased remains unchanged.

Upgrade and SuperUpgrade Privileges include only cabin upgrade Privileges and any drinks packages included in the fare. Any other products or services regarding the occupied cabin category are not included. In the specific case of SuperUpgrade to Suite/Grand Suite/Panorama Suite cabin category, excursion packages are excluded from the Privilege.

Applicability:

i.It is not possible to request the Upgrade or SuperUpgrade Privilege on the cruises of the Tour of the World and its individual routes, the C|Club, Inaugural, Christmas and New Year, from August 1 to 31, Vernissage, Event and cruises lasting ten (10) or more nights.

ii.The option of applying the Upgrade or the SuperUpgrade must always be checked before booking; Members are responsible for checking directly with their Travel Agent, the Costa Customer Centre or the Personal Future/Personal Cruise Consultants ashore or Future/Personal Cruise Consultants on board (that may apply it based on new rules generated on board, whenever the passenger has already taken the cruise(s) necessary for accruing the Privilege or whenever the passenger is on board the cruise that will enable them to accrue the Privilege provided that, in the latter case, two (2) days have already elapsed from the cruise departure date, therefore, starting from the third day). Members may request to use the Upgrade or SuperUpgrade Privilege on mini cruises longer than 3 nights (except for charters, "Protagonisti del Mare", Vernissage and Inaugural Cruises and Ship Christenings and C|Club Cruises).

iii. The Upgrade or SuperUpgrade will be applied to bookings made for cruises departing in the calendar year in which the entitlement has been accrued, purchased at a standard fare. The Privilege is not transferable to others and applies only to the cabin in which the Member who is entitled to it is travelling.

For the awarding of cabin Points for bookings made using Upgrade or SuperUpgrade, the category actually allocated will be considered as cabin actually allocated, that is, the one occupied on board. For the granting of onboard services, please refer to the above scheme for fares and relevant C|Club membership level.

8.10  Priority (Fast-track) boarding security checks (at ports where available, Cabin Privilege)

Gold and Platinum Members

Gold and Platinum Members and those travelling on the same cruise ticket are entitled to use the fast-track line, with other eligible passengers, parallel to that of other Guests, for boarding checks at the beginning of the cruise.

To take advantage of this Privilege, entitled Members must put in a request with the Meet & Greet representative at the relevant desk, at the terminal before boarding.

In the event of the arrival of entitled Members, through charters, group or collective transfers or in the event of the need for health checks or boarding passes, it may not be possible to grant the Privilege.

8.11   Priority lane (Fast-track) at Milan Malpensa and Rome Fiumicino airports (Cabin Privilege subject to availability)

Gold and Platinum Members

Gold and Platinum Members and those travelling in the same cabin with the Member, on Costa charter flights originating from Milan Malpensa and Rome Fiumicino airports, are entitled to free access to the priority gate in the security checks area. Eligible Members will find a “Fast-track” voucher for the airports concerned directly in their travel documents. This voucher must be shown to the airport staff in charge of security checks at Milan Malpensa and Rome Fiumicino airports, in order to take advantage of the Privilege.

8.12 Progressive discount, up to 20% based on C|Club membership level, against a Business Class/Premium purchase (where available), excluding Christmas and New Year's departures (Member Privilege)

Blue, Bronze, Silver, Gold and Platinum Members

Blue, Bronze, Silver, Gold and Platinum Members on Costa charter flights are entitled, against paying a surcharge, in Premium Class or Business Class (where available, to be checked at the time of booking), to a discount of up to 20% (Blue 5%, Bronze 10%, Silver 15%, and Gold and Platinum 20%), to be applied to the price. In the case of families with one or two children under the age of 18, the discount also applies to them. Therefore, please note that this Privilege is valid both for individual bookings and for all occupants of the cabin. The Privilege applies to both one-way and return flights and must be requested prior to departure. The Privilege is not valid for Christmas and New Year's departures.

8.13   Free baggage door-to-door pick-up and drop-off service (Bag Express, Member Privilege)

Gold and Platinum Members

Free door-to-door pick-up and drop-off service for one (1) piece of luggage for Gold and Platinum Members residing in the countries where such service is offered, on all cruises where applicable, based on embarkation/disembarkation port. The service is supplied by partner Bag Express on behalf of Costa Crociere.

The service is available to Members residing in one of the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, The Irish Republic, Italy, Latvia, Lithuania, Luxembourg, The Netherlands, Poland, Portugal (excluding Madeira and Porto Santo), Romania, Slovakia, Spain (excluding the Canary Islands, Ceuta and Melilla and Andorra), Slovenia, Sweden and Hungary. Malta, Cyprus and Switzerland are also excluded from the service. Available for cruises with boarding at: La Spezia, Civitavecchia, Genoa, Naples, Savona, Trieste, Venice - Marghera, Bari, Brindisi, Taranto, Palermo, Salerno, Marseille, Barcelona, Valencia, Tarragona, Ibiza, Kiel, Amsterdam, Ijmuiden and Bremerhaven. Transit times from home to port and vice versa may vary depending on origin/destination. The service may take up to a maximum of about 8 days, before embarkation or after disembarkation. For further details and conditions of service use, please see the Bag Express website https://costacrociere.bagexpress.eu/en/. During the period of validity of these Regulations, the option of extending the service to other ports is provided. Inclusion of additional ports, where improved service offered to Members will be activated, based on the cruise schedule, will be communicated via the Privileges grid or specific messages. The service may not be available without notice for certain ports covered by the service, due to unforeseeable changes for operational reasons outside the control of Costa Crociere and Bag Express.

The Privilege, provided by partner Bag Express, is reserved for Gold and Platinum Members who are resident in those European Union countries covered by the service. The service is active only for the ports shown. The free service provides for door-to-door shipping of one piece of luggage, weighing a maximum of 32 kilos, shipped to the port of embarkation where this service is available, and, at the end of the cruise, shipped to the Member's home address. For full terms and conditions and booking, please consult the mini website https://costacrociere.bagexpress.eu/en/. Booking may be made from twenty (20) days and up to seven (7) days before the departure date, through the Bag Express website of the reference country (https://cclub.bagexpress.eu/en/ ), or by phone, by calling the Bag Express Call Center at the number shown on the website, following the methods and timing shown.

For all terms and conditions of service, as well as packing instructions and baggage pick-up and drop-off times, please refer to Terms and service conditions for Costa passengers (bagexpress.eu) and instructions received by e-mail. Please note that it is not possible to book the pick-up date and the return date.

For service bookings less than seven (7) days before the cruise departure date, The Member should check whether the service may be used directly with the Bag Express Call Center. Please note that during the pre-Christmas period, due to peak traffic, it may be necessary that only luggage service bookings made between twenty (20) and fifteen (15) days before departure will be accepted. Please note that baggage pick-up may be refused whenever luggage is not properly labelled and/or packed or whenever it contains "prohibited" items on the shipped items list.

Disclaimer. Costa shall not be liable for loss, delayed delivery or damage to baggage caused by Bag Express. The service includes a "Premium" Bag Express warranty under the terms and conditions of the courier shown on the website Terms and service conditions for Costa passengers (bagexpress.eu).

 
8.14 Up to 25% off on the purchase of additional excursions for Members that have chosen the My Explorations package (Member Privilege).

Blue, Bronze, Silver, Gold and Platinum Members

Up to 25% off on a selection of additional excursions not included in the 7-night cruise package (7 and 8 nights for cruises calling in South America from April 2023).

Up to 10% off on a selection of additional excursions not included in the package for cruises longer than 7 nights.

Not applicable on World Tour cruises and their routes.

Applicable for the purchase of excursions before the cruise through MyCosta and also on board. For all terms and conditions, validity and the discount percentage provided, depending on the itinerary, please consult the Costa website or the onboard excursions office.

8.15  Personalised C|Club cabin card (Member Privilege)

Blue, Bronze, Silver, Gold and Platinum Members

For each cruise, Members will be given a personalised cabin card, based on C/Club membership level at the time of boarding.

8.16 Option of taking part, on an exclusive basis, in cruise activities for C|Club Members only (Member Privilege)

Blue, Bronze, Silver, Gold and Platinum Members

Blue, Bronze, Silver, Gold and Platinum Members booked on C|Club cruises will be entitled to take part in activities reserved for Members (including, but not limited to, member competitions).

8.17  Dedicated assistance at the C|Club Point (Cabin Privilege)

Blue, Bronze, Silver, Gold and Platinum Members

While on the cruise, for any queries and/or information regarding C|Club Privileges provided during the cruise, methods and/or timing for granting Privileges and for questions about C|Club points and membership levels or a Member's C|Club profile area, the Member may contact the C|Club's onboard representative (specifically: Guest Relation Manager and/or C|Club Ambassador/Manager on ships where this position is provided) according to the methods and times shown daily on the "Today on board" schedule. The assistance service provides information about the C|Club and it may be provided in person or over the phone.

For any queries and/or information about the C|Club before or after disembarkation, Members may use the e-mail address costaclub.europe@costa.it , and/or the Costa Customer Centre of the reference country.

8.18 C|Club Future Cruise 10% off (Member Privilege)

Blue, Bronze, Silver, Gold and Platinum Members

The "C|Club Future Cruise 10% off" voucher is reserved for Members that have taken a cruise with a booking date on or after 21/04/2022, at the standard individual fare (non-promotional fare), in any type of cabin, provided that before disembarking from the cruise, they are Members of the C|Club Programme.

The 10% future cruise discount is valid for adults only and is applicable on category cabins with Balcony or superior category and it may be used for All-Inclusive and Super All-Inclusive fares. Only one discount may be used per cabin per cruise.

The “C|Club Future Cruise 10% off” voucher is valid for bookings made within one (1) year after the end of the cruise on which it was accrued.

The voucher may be used to purchase a future cruise, excluding World Tours and their routes and cruises in Asia. However, such cruises will enable the voucher to be obtained, only on the foregoing conditions having been satisfied.

In the event that the cruise is made at a group fare, this will still give rise to the voucher, but it will not be reusable for a future booking at the same fare.

The voucher has no monetary value, is non-refundable and may not be sold. It may not be used for onboard purchases and services or for excursions.

The voucher may not be combined with other promotions and special discounts activated during the year, unless otherwise stated in the terms and conditions of such marketing actions. Members will receive the voucher via e-mail.

The voucher may be used on bookings made at Travel Agents, through the Costa Customer Centre or through Future Cruise Consultants or for bookings made via the Costa website.

8.19 C|Club onboard discounts with up to 50% off on a selection of products and services including: 25% on the menu with wine tasting at the Archipelago restaurant; 20% for Gold Members at dinner at the Club Restaurant, valid and applicable to all cruise evenings. (Member Privilege)

Blue, Bronze, Silver, Gold and Platinum Members and Guests enrolled on board on their first cruise

Members on board who use their Costa card for purchases will be granted exclusive discounts on a selection of products and services on board. The list of products and services benefiting from discounts and the discount percentages may be viewed at the dedicated areas on board, like the C|Club Point. The list of goods and services may vary from ship to ship and may not always be available on board at the same time. Discounts are not retroactive and will be recognised at the time of recording the purchase through the Member's cabin card. C|Club discounts may not be combined with other discounts or promotions on board. Whenever a Guest enrols on board during the cruise, he/she will be granted discounts from the time registration has been activated but they will not be able to benefit from other C|Club Privileges. All cruises taken on Costa chartered ships and those lasting four (4) nights or less do not enjoy the application of this discount on board.

8.20 Birthday cake and complimentary photo (Member Privilege)

Blue, Bronze, Silver, Gold and Platinum Members

The Privilege is reserved for Members whose birthday falls while they are on board during the cruise (excluding those whose birthday falls on the day of disembarkation). The methods for granting the Privilege and collection of the photo will be established and communicated directly on board. The complimentary birthday photo is a portrait photo that the Member may have taken at one of the photo sets by photographers on board (20x30 size, excluding "Shades" photos).

For Blue, Bronze and Silver Members, the cake is a "standard" cake and may not be chosen for a selection of cake options. For Gold and Platinum Members, the cake, on request, may be selected from the cake menu available on board. The cake may be provided only near the restaurant areas and not in cabin. In the event the Member does not wish to receive the cake or has food intolerances, the Member is responsible for reporting such intolerances to the restaurant Maître or to the Hospitality Service Desk.

8.21   C|Club Show with various artists over the year (Cabin Privilege on cruises of or over 5 nights).

Bronze, Silver, Gold and Platinum Members

Bronze, Silver, Gold and Platinum Members and those travelling in the same cabin will be invited to attend an exclusive event: the C|Club Show, featuring special artists, music, entertainment and prizes. Children under 18 years travelling in cabins other than that of parents/relatives may attend the C|Club Show if accompanied by parents or another relative. The methods, place, date and time may change from ship to ship, based on the itinerary, and the event will be communicated to the Member directly on board using the communication methods provided. In the event that the Member is not able to attend the event for any reason, whether voluntarily or involuntarily, failure to attend the C|Club Show may not be replaced by another Privilege. In the event that, for operational reasons or for reasons of force majeure, it is necessary to cancel the C!Club Show, the Privilege will be forfeited.

8.22 VIP Party (Cabin Privilege on cruises of 7 nights or longer)

Gold and Platinum Members

Gold and Platinum Members, Guests travelling in Suite/Grand Suite/Panorama Suite cabins and any other VIP Guests, and those travelling with them in the same cabin (or children under 18 years also in another cabin) will be invited to attend this exclusive event with music, buffet and the participation of onboard crew. Methods, place, date and time may change from ship to ship and based on the itinerary, and the event will be communicated to Members directly on board using the communication methods provided. In the event that the Member is not able to attend the event for any reason whether voluntarily or involuntarily, failure to attend the VIP Party Show may not be substituted by another Privilege. In the event that, for operational reasons or for reasons of force majeure, it is necessary to cancel the VIP Party, the Privilege will be forfeited.

8.23  Complimentary bottle of sparkling wine/prosecco in cabin (Cabin Privilege)

Silver, Gold and Platinum Members

Silver, Gold and Platinum Members will receive a different brand of sparkling wine/prosecco in their cabin according to membership level. The Privilege is understood per cabin and the bottle is offered once only per cruise. Only one bottle per cruise is reserved for C|Club Members in Suite/Grand Suite/Panorama Suite.

The Privilege may therefore not be combined with any Privileges associated with the category of cabin occupied. Consignment methods and times may vary from ship to ship depending on operational needs. This Privilege may not be replaced by Privileges of any other kind. All back-to-back cruises included in a single booking provide for the granting of Privileges only once. Members travelling on cruises at an employee fare, family passage, Family & Friends, Travel Agent or with a free ticket are not eligible for this Privilege.

8.24 Bathrobe supplied during the cruise and complimentary slippers (Cabin Privilege)

Gold and Platinum Members

Gold and Platinum Members and those travelling in the same cabin will find a bathrobe supplied in the cabin for use on board during the cruise, and complimentary slippers. Whenever the bathrobe is not left in the cabin before disembarkation, its cost may be charged to the Member's C|Club card.

8.25 An extra pool towel supplied in the cabin (Cabin Privilege)

Gold and Platinum Members

Gold and Platinum Members and those travelling in the same cabin will find an extra pool towel supplied in the cabin for use on board during the cruise. Whenever the towel is not left in the cabin before disembarkation, its cost may be charged to the Member's C|Club card.

 8.26 End-of-cruise "‘Magic Bag’" laundry service (Cabin Privilege, for cruises lasting 5 nights or longer)

Gold and Platinum Members

Gold and Platinum Members are entitled to use a free laundry service that includes washing (no dry cleaning) and folding of a maximum of 25 garments. This is a Cabin Privilege, which means one "Magic Bag" laundry service per cabin per cruise. The methods and timing for disbursing the service will be shown directly on board.

8.27 Pillow menu (Cabin Privilege that gives the option of choosing the type of preferred pillow for use during the cruise)

Platinum Members

The Privilege, reserved for Platinum Members and their companions travelling in the same cabin, consists in the option of choosing the type of preferred pillow from a selection offered on a special pillow menu, for use on board during the cruise.

 8.28   Complimentary dining experience (Cabin Privilege)

a) Gold and Platinum Members: Complimentary dining experience, chosen at the Salty Beach (choice of "Focaccia Mix" or "Burger Mix") or a pizza at the Pummid'Oro Pizzeria (excluding "Gourmet" pizzas). Whenever the Salty Beach is not available on board, a different dining experience will be offered depending on the ship (for example, for Costa Firenze, an experience will be offered at the Hot Pot as an alternative to the Salty Beach).

b) Silver Members: A complimentary pizza at the Pummid'Oro Pizzeria (excluding “Gourmet" pizzas)

Both Privileges are subject to place availability and opening hours adopted on board. The dining experience means a one-time experience for all occupants of the same cabin. In the case of two entitled Members occupying the same cabin, the Privilege will be granted once only for both occupants. A Member who fails to use the Privilege for any reason may not transfer it, may not claim reimbursement, may not recoup the Privilege on a future cruise, and may not substitute it with a dining experience at another restaurant against payment nor with another type of Privilege. The entitled Member is required to book the dining experience within the first two days of the cruise, in the manner shown on board, to ensure that they may benefit from the Privilege during the cruise. The Privilege is in the name of the Member only and it may not be transferred to Guests of other cabins. The invitation does not cover the cost of drinks and cover charge; however, pre-purchased drinks packages are valid, but the selection of available drinks may be limited. Guests with food intolerances are kindly requested to inform the Maître D' at the time of booking and/or the Maître of the restaurant. The invitation includes children under 18 years and may be extended to children occupying a cabin other than that of parents/relatives of entitled Members; any extension should be requested directly on board.

 8.29  Option of being allotted dinner at the Club Restaurant. Privilege required to be booked at the time of cruise booking and subject to limited place availability (Cabin Privilege)

Gold and Platinum Members

The Privilege provides the option of booking the Club Restaurant for dinner and it is subject to a limited number of places available. The Privilege may be extended to the children of Gold and Platinum Members even if they occupy a cabin other than that their parents. The Guest is kindly asked to communicate such a need directly through the Costa Customer Centre. Please note that, the so-called practices linked to each other (in technical jargon, the "Dining With" option) will not give rise to the Privilege of the Club Restaurant. This means that, whenever two practices are linked by "Dining With", in relation to a restaurant other than the Club Restaurant and one of the two accrues the right to book the latter (subject to availability), this Privilege will not automatically extend to the other. Please note that the Privilege needs to be requested at the time of booking the cruise and it is subject to limited place availability. For the Tours of the World and their routes from 2025 onwards, none of the Members will be able to book the Club Restaurant, which will be guaranteed only to Guests who purchase a Suite category cabin.

Gold and Platinum Members that are unable to obtain the Privilege on booking the cruise, may check the availability of the Club Restaurant on the MyCosta website or through the Costa Customer Centre operator and, whenever available, make the relevant booking. Gold and Platinum Members that are unable to obtain the Privilege will be guaranteed a reserved area at another restaurant and will receive a gift, the latter on cruises longer than 5 nights. On the Costa Smeralda and Costa Toscana, the Club Restaurant is the Bellavista, on the Costa Firenze it is the Elite. On the Costa Serena, there is no Club restaurant but only a reserved area at the main restaurant. At breakfast and lunch, the Privilege is not guaranteed, therefore availability is subject to places available which should be checked on board. The Privilege is not available for group fare reservations. For Guests that have purchased a Suite category cabin, the Privilege will always be guaranteed, and no reservation is necessary.

8.30 Complimentary entry and full day at the Spa (valid on port stopover days and extended to a companion in the same cabin)
Gold and Platinum Members

On the Costa Fortuna, Costa Serena and Costa Firenze ships, this Privilege is not available.

Gold and Platinum Members are entitled to one day at the onboard SPA, where provided. The Privilege is intended as one time only per cruise and applies to the eligible Member and a companion in the same cabin. The Privilege may be used when the ship is moored, i.e., excluding days when the ship is at sea. Methods of use are subject to the ship's operational requirements. The Privilege may be subject to entry number restrictions, limited to access by a maximum number of patrons as a factor of space available. The Privilege excludes treatments, products and/or services. Spa access is not permitted to Guests under 16 years of age. For Guests between 16 and 18 years, access is permitted under a parent's or guardian's personal liability or when the adolescent is accompanied by a parent or guardian. This Privilege is not available on the following ships: Costa Firenze and Costa Fortuna, where a discount may be offered in lieu of the Privilege. Whenever the Member occupies a Suite cabin, they may benefit from the Privilege once only.

8.31 Complimentary massage at the Spa, chosen from a selection of massage options (Member Privilege)

Platinum Members

Platinum members may enjoy a complimentary massage or treatment, to be chosen from a selection of dedicated offerings. The massage or treatment is required to be booked during the first two days of the cruise through the onboard Spa in the manner shown on board. The Privilege, whenever not used, may not be replaced by others, nor may it be requested on a cruise other than the one to which the Member is entitled.

8.32   Tour of the ship's kitchens (Cabin Privilege on cruises longer than 7 nights, subject to limited availability. The Privilege will be allotted starting from the Members with the highest Score while places last).

Silver Members

Silver Members and those travelling in the same cabin (and/or children under 18 years even if in another cabin, as long as under the custody and responsibility of a parent or relative) are entitled, for cruises over than 7 nights, to take a guided tour of the main kitchens on the ship. This Privilege is subject to a limited number of participants per tour. The methods, the day, and the time and the Members' names included in the number of places available, based on the highest Score, while places are available, will be communicated directly on board. The date of the tour will be established on each cruise according to the ship's operational requirements. Taking part on the tour may require confirming participation. Access to the onboard kitchens is permitted only when the kitchens are closed; access with open footwear is not permitted. Please note that guests may be required to wear a tour kit when entering this area. During the tour, guests are not permitted to touch work surfaces, and the use of mobile phones and/or cameras is not allowed. For additional details, please contact the member of onboard crew who will be the tour guide. The tour is restricted to the kitchens of the main restaurant on board. For Members with motor disabilities, please check the accessibility of the areas included in the tour directly with the crew. Access to certain restricted areas (called "crew areas") is permitted only during guided tours and only if accompanied by a crew member according to the times and methods shown in the invitation. For all cruises longer than 7 nights, whenever purchased as packages or back-to-back under a single booking, the granting of this Privilege will not be provided.

8.33   Tour of the ship's Command Bridge or Galley or Theatre Backstage (Cabin Privilege on cruises longer than 7 nights, subject to limited availability. The Privilege will be allotted starting from the Members with the highest Score while places last).

Gold and Platinum Members

Gold and Platinum Members and those travelling in the same cabin (and/or children under 18 years even if in another cabin, as long as under the custody and responsibility of a parent or relative) are entitled, for cruises longer than 7 nights, and will be invited to take a guided tour of one of the three previously mentioned areas on the ship. Allocation of the Privilege will be made starting from the Members with the highest valid Score while places are available. The methods, the day, the time and the Members included in the number of places available, based on the highest Score, while places last, will be communicated directly on board. The type of tour included in those offered, as well as the date of the tour, will be established for each cruise, based on the ship's operational requirements. Taking part on the tour may require confirming participation. Access to the onboard crew areas is permitted only during non-working hours; access with open footwear is not permitted. During the tour, the use of mobile phones and/or cameras may not be permitted and, therefore, before accessing certain areas, it may be necessary to go through a metal-detector scan. Touching the work areas during the tour is not permitted; for additional details, please contact the member of the crew who will be acting as tour guide. In the case of Members with motor disabilities, please check the accessibility of the areas included in the tour directly with the crew. Access to certain restricted areas (called "crew areas") is permitted only during guided tours and only if accompanied by a crew member according to the times and methods shown in the invitation. For all cruises longer than 7 nights, whenever purchased as packages or back-to-back under a single booking, the granting of this Privilege will not be provided.

8.34 Fast-track waiting at the Hospitality Service Desk of Costa Smeralda and Costa Toscana (Member Privilege)

Gold and Platinum Members

Gold and Platinum members are entitled to special low waiting number for access to the Hospitality Service Desk on Costa Smeralda and Costa Toscana.

8.35 Limited edition C|Club gift (Cabin Privilege, per cabin per cruise, available on cruises of 5 nights or longer, excluding Costa Serena cruises. The order and days for disbursing gifts on board may vary depending on the length of the cruise and the ship's organisational requirements).

Silver, Gold and Platinum Members

Silver, Gold and Platinum Members are entitled to receive a gift on board. Gifts are intended as a Cabin Privilege and may vary depending on the ship or distribution period. For allocation of the type of gift, the highest C|Club level of the Member in the cabin in question will be used. Whenever a gift is not available, it may be replaced with another one based on availability on board. Gifts will be disbursed to the cabin once only per cabin and may not be sent for any reason to the Member's home. In the event no gift is received by the last evening on board, the Member will be responsible for asking for the gift from the C|Club manager on board or from the Hospitality Service Desk and, however, before disembarking. Members travelling on cruises at an employee fare, family passage, Family & Friends, Travel Agent or with a free ticket are not eligible for this Privilege. In the event that the Members occupying the cabin are two Members at the same level and it can be ascertained that they have different home addresses, whenever explicit request is made by such Members on board through the C|Club Point, it will be possible to provide two gifts, based on the fact that the Members do not share the same home address. The type of gift provided will vary and will be different depending on Club level and Gold and Platinum Members may expect to receive a different gift depending on whether it is their first cruise on the ship in question or whether they have already travelled in the past.

8.36 Priority disembarkation at the end of the cruise (Cabin Privilege)

Gold Members

This Privilege consists in allocating a landing colour included in the first 5 colours, in order of descent, at the final port of the cruise. Not available in case of group transfers, charter flights or group membership.

The Privilege provides that Gold Members will be allocated the label corresponding to the first times provided for final disembarkation. The disembarkation order may vary from cruise to cruise depending on departure and arrival times provided for the ship, Costa transfers, port organisation and in compliance with safety regulations and Members may not seek any other treatment.

8.37   Option of postponing disembarkation time to the end of the cruise (Cabin Privilege)

Platinum Members

This Privilege consists in the option of changing the final disembarkation time according to personal needs. Not available in case of group transfers, charter flights or group membership.

The Privilege provides for the option of choosing the time to disembark by using a message that Platinum Members will receive in their cabin.  For ship's operational reasons, linked to the disembarkation port, the Privilege may not always be available.

8.38 Option of fast-track disembarkation for harbour calls for those Members not taking part in Costa excursions (Cabin Privilege, where available)

Gold and Platinum Members

For cruises and harbour calls where the ship's operational requirements allow managing fast-track disembarking. Not valid for cruises in Brazil, for disembarking at Malè (Maldives) and, in general, on cruises less than 5 nights.

For Gold and Platinum Members not taking part in Costa excursions, in the case of harbour ports of call, the option of being the first to disembark will be provided, according to the procedures shown from time to time, depending on the ship's operational requirements and itinerary and it will be communicated on board.

8.39   Meet the Ship's Captain and/or Hotel Director with complimentary photo (Cabin Privilege on cruises longer than 10 nights, subject to limited availability. The Privilege will be allotted starting from the Members with the highest Score while places last).

Platinum Members

Platinum Members will be given a time to meet the Captain and/or the Hotel Director during the cruise depending on their availability. The methods, the day, and the time and the Members included in the number of places available, based on the highest Score, while places last, will be communicated directly on board. Allocation of Privilege will be made starting from the Members with the highest valid Score, while places last. Taking part in the invitation for the event may require confirming participation. A complimentary photo (per cabin) will be taken during the encounter.

8.40   Future Cruise Consultant (Member Privilege)
Blue, Bronze, Silver, Gold and Platinum Members

All Members enrolled in the C|Club will have the option of using an onshore Future Cruise Consultant (FCC) for obtaining details about new itineraries, promotions available, sales campaign launches and new C|Club products or Privileges.

How Privileges are communicated

All information regarding C|Club membership, such as, specifically, the Privileges made available to Members, and messages regarding changes to the Regulations, qualifying, for all intents and purposes, service messages are deemed a material factor, as well as an essential condition for membership to the C|Club and for its proper working. Such information and messages will be sent by e-mail, to the address provided by the Member at the time of registering. E-mails and SMS messaging are therefore the only channels through which the Member will be informed about any events reserved for him/her, as well as the terms and conditions for retaining C|Club membership. For this reason, failure to provide an- email address and phone number, or requesting cancellation thereof, will not permit C|Club membership or continuation of the relationship, resulting in unenrolling the Member with resulting loss of Privileges.

9 – Legal notices

9.1   Membership to the C|Club is governed by the provisions under the following Regulations and eligibility as a Member is subject to strict compliance with such Regulations.

9.2   Costa may suspend or terminate the Programme earlier than the expiry date shown in 2 herein only for cause, in accordance with articles 1989 et seq. of the Italian Civil Code.

9.3   Costa reserves the right to amend or supplement the terms and conditions for participation in the Programme, the Privileges and the methods for earning points at any time, to the extent that this is not to the detriment of the Member andshall not affect the rights acquired by a Member during the Programme.

Such amendments or additions shall be communicated to the e-mail address provided by the Member and they may be reviewed on the website www.costacruises.eu  in the specific section dedicated to the C|Club Regulations where the most updated version of the Regulations are published.

Amendments or additions to the terms and conditions of membership shall be considered accepted unless the Member submits an objection in writing within 2 (two) months from publication of the new Regulations on the Costa Crociere website or from the time of receiving the relevant notification and, under said notification, expressly requests to cease his/her participation in the Programme. In such case, upon receipt of the notification, the Programme will be terminated, and the status of Member will be cancelled.

9.4 Costa, at its discretion, reserves the right to exclude the Member from the C|Club, without notice, whenever the Member fails to comply with the terms and conditions of these Regulations and/or the Member's conduct fails to comply therewith, as well as any and all non-compliance with the law, the General Conditions of Costa and, specifically, such Member has been responsible for one of the conducts provided under clauses 10, 11 and 12 of said General Conditions. In addition, a Member that manifests conduct detrimental to the image of Costa or who attempts to use the Member status other than in compliance with the provisions of the Regulations and relevant identification and lawful documents. In the event of exclusion and/or closure of the account, Points earned up to such time and the relevant Privileges shall be forfeited with immediate effect. Costa Crociere also reserves the right to refuse participation in the Programme to those who do not meet the requirements of these Regulations.

9.5   The Member represents and warrants the accuracy of all information provided to Costa, further warranting to promptly notify any relevant updating to such information.

9.6   The Member is entitled to terminate his/her membership to the C|Club at any time. In such case, the Member is required to give written notice to Costa Crociere, by recorded delivery letter addressed to Costa Crociere, C|Club Customer Service, Piazza Piccapietra 48, 16121 Genoa, Italy or send an e-mail to costaclub.europe@costa.it, attaching a copy of the Member's identity document. In this case, an e-mail confirming cancellation will be sent to the Member's e-mail address.

9.7   In relation to any dispute regarding the validity, interpretation and/or performance of these Regulations and the C|Club, Italian law will be the sole governing law. 

10 - Statutory disclosure on personal data processing

10.1   Costa Crociere S.p.A. (also “Costa Crociere”), as Controller, pursuant to article 13 of the General Data Protection Regulation (EU) 679/2016 (the “GDPR”), provides the following information about the processing of personal data that the Member, as a Data Subject, has provided for registration in the C|Club Programme (the “Programme”) and that Costa Crociere has obtained over the course of the relationship. This statutory disclosure is also available in the Privacy section on the website www.costacruises.eu on board at the Hospitality Service Desk.

This statutory disclosure refers to the processing of the Member's personal data:

Provided during enrolment in the Programme through any C|Club membership channel or subsequently as part of the relationship.

Collected during routine operation of the C|Club (including, but not limited to, total spending on board and type of cruises taken, etc.).

10.2   Purposes and lawfulness of processing. Personal data will be processed for the following purposes:

a)     Purposes linked to the Programme, for managing participation of the Member in the C|Club Programme and, specifically, for:

Awarding the Member Points and other Privileges associated with participating in the C|Club Programme.

Allowing the Member to benefit from the Privileges listed under 8.1 herein.

Managing aspects regarding being a C|Club cardholder.

Providing the relevant services, in the manner provided under these Regulations.

Sending corporate, service and policy messages to Members, in connection with and serving the status of Member and the Privileges inherent to the Programme, as expressly shown in these Regulations.

To this end, Costa Cruises will use the e-mail address and phone number provided at the time of C|Club membership registration, to communicate with the Member.

Specifically, Costa Crociere  will send corporate, editorial, service information and promotional messages about the Privileges linked to the C|Club and the status of Member (including, but not limited to: information regarding the Regulations, "C" Magazine, the C|Club magazine, special or promotional actions and events implemented from time to time over the year for the Member, information, promotions or actions regarding the C|Club Cruise, events dedicated to Members, in addition to those reserved for all other Costa Crociere customers).

The lawfulness for processing is the performance of the contractual relationship with Costa Crociere.

However, the Member may at any time request to no longer receive such messages and notifications by requesting the cancellation from the Club, as shown 9.6 of these Regulations, and on taking such action, the Member will lose all Privileges accrued up to such time and, in the case of new registration, referral shall be made to the provisions of article 7 herein.

b)   Sending by e-mail/SMS of editorial messages, as a result of membership to the C|Club. The Member may receive messages of an editorial and/or information nature. The Member may request at any time not to receive said messages by clicking on the appropriate link at the foot of the e-mail to be found in each message that will be sent by Costa.  Such action will prevent such messages being received but will not cancel the Member from the C|Club.

c)   Statistical purposes. The Member's personal data will also be processed for the anonymous processing of aggregated statistics and feedback evaluation questionnaires and satisfaction questionnaires regarding or pertinent to the activity performed by Costa Crociere within the C|Club. In this case, the Member's consent is not required, as such processing will only be performed on anonymous and aggregated data. 

d)   Marketing purposes. These include promotional activities on Costa Crociere products and/or services, third party commercial partners of Costa Crociere or of other companies in the Carnival Group to which Costa Crociere belongs (aka direct and indirect marketing). Specifically, Member data may be processed for sending messages, either using automated systems, (e.g., e-mail, fax, SMS and instant messaging applications, etc.) or by non-automated means (e.g., postal mail and operator-manned telephone calls, etc.).

Processing for Marketing Purposes may be performed only with the voluntary, specific and express Member consent, which represents lawfulness for the relevant processing and which the Member may cancel at any time. Therefore, giving consent to perform marketing activities is entirely optional, and any refusal (or cancellation) will not result in the Member 's cancellation from the C|Club.

Profiling purposes. For performing, using electronic tools, analysis of purchasing choices and usage habits and market research, with a view to enhancing the offering of services and commercial information submitted by Costa Crociere, bringing them more in line with the interests of the Member.

To achieve such purpose, Costa Crociere will use the information collected during the Programme and that the Member has provided to evaluate the preferences and interests of the Member, for the purpose of submitting offers and promotions, actions and events, and for inviting the Member to take part in surveys and competitions that best correspond to the Member's interests.

In general, the indicators used to create these customisations regard: gender and age, cruises taken (e.g., period, itinerary and cruise ship); purchases made on the cruise (goods and amount spent); Member feedback evaluations during the cruise; Member status.

Processing for Profiling Purposes may be performed only with the voluntary, specific and express consent of the Member, which is the basis for lawfulness for the relevant processing and which the Member may cancel at any time. Therefore, giving consent to profiling activities is fully optional, and any refusal (or cancellation) will not result in the Member 's cancellation from the C|Club.

f)    Purposes regarding the processing of complaints, disputes, litigation and/or transactions. Lawfulness for processing of personal data for said purposes is the pursuit of a legitimate interest of Costa Crociere and/or third parties (e.g., in the event of disputes), which, based on assessments made by Costa Crociere, is not detrimental to the rights of the Member.

g)   Purposes regarding compliance with legal obligations, regulations and national and EC regulations, as well as measures issued by authorities authorised by law. Lawfulness for processing of data processed for this purpose is compliance with obligations provided by law and applicable regulations to which Costa Crociere is subject.

Nature of the provision of personal data and the consequences of any refusal.  The provision of required data at the time of enrolling in the C|Club Programme is mandatory for full participation in the Programme, for relevant events, actions, messages, and for relevant legal compliance. Any refusal to provide the personal data requested, in whole or in part, including during the performance of the Programme, may result in the impossibility, for Costa Crociere and for third-party partners providing services under the Programme, to fully perform their obligations or to correctly perform the obligations arising out of the Programme.

Finally, the Member has the right to freely express his/her consent that may be cancelled at any time, for the additional marketing and profiling purposes first mentioned above. Failure to provide or any subsequent withdrawal of consent will not in any way affect the Member's participation in the C|Club Programme.

Personal data recipient categories. Data will not be disclosed, except in cases where such disclosure is required by law or is expressly authorised by the Member. Member data may be disclosed for the purposes shown above to the following individual or entity categories:

Costa Crociere internal staff expressly authorised to process personal data.

Entities belonging to the Carnival Group, also located abroad.

Individuals, companies, associations, or professional firms that supply assistance and advisory services or activities to the Costa Crociere (e.g., accountants, lawyers, tax advisors and consultants within the scope of auditing or due diligence transactions, etc.).

Individuals, companies, or agencies that provide marketing and analysis services or advisory services to Costa Crociere.

Parties whose right to access the data is recognised under primary and secondary legislative provisions or by provisions issued by authorities authorised by law.

Such parties will process the data as independent Controllers or as Processors.

The list of parties to which data is disclosed may be requested from the Company or from the Data Protection Officer at the following addresses: privacy@costa.it or Costa Crociere S.p.A., Piazza Piccapietra, 48, 16121 Genoa, Italy.

Transfers of personal data outside the European Union. Member personal data may be transferred to third parties in countries outside the European Union, only for the purposes shown above.

Whenever transfers of data are made to countries outside the European Union, such countries shall guarantee an adequate level of protection based on a specific decision of the European Commission or, alternatively, the recipient shall have a contractual duty to protect the data at an adequate level and one comparable to the protection provided under the GDPR.

Retention of personal data. Personal data shall be retained for a period not exceeding that necessary to achieve the purposes for which they were collected and subsequently processed. Specifically, personal data shall be retained for the duration of the Programme and its subsequent editions and also for any subsequent period thereafter:

Within the time limits established under current legislation.

Within the time limits established by legislation, including secondary legislation, which requires the retention of data (for example, tax returns).

Within the period necessary to protect the rights of the Controller in the event of any disputes regarding service provision.

After expiration or forfeiture, based on the statute of limitations applicable to the rights of the Member.

Member data processed for marketing purposes, on the basis of the express and specific consent given, shall be retained for five (5) years, in the event that the Member fails to purchase any Costa cruise within such period of time, or for ten (10) years, in the case of purchase of one or more cruises, respectively.  

Personal data processed for profiling purposes shall be retained for a maximum period of ten (10) years at the end of which, they will be automatically deleted or permanently rendered anonymous.

Controller of personal data processing. The Controller is Costa Crociere S.p.A. with registered office in Genoa, Piazza Piccapietra 48, 16121 Genoa, Italy.

Data Protection Officer. The Data Protection Officer (DPO) may be contacted at the following addresses: 

privacy@costa.it  and/or to Costa Crociere S.p.A., Piazza Piccapietra, 48, 16121 Genoa, Italy.

Member rights. At any time, pursuant to articles 15 to 22 of the GDPR, the Member has the right to:

a)   Access his/her personal data.

b)   Request correction of his/her personal data.

c)   Withdraw consent at any time to the use and disclosure of his/her personal data.

d)   Request erasure of his/her personal data.

e)   Receive his/her personal data in a structured, commonly used, machine-readable format, and the sending of such personal data to another controller.

f)   Object to the processing of personal data concerning their person, including for marketing or profiling purposes.

g)   Obtain restrictions on personal data processing.

h)   Lodge a complaint with a supervisory authority.

i)   Receive notification of any breach of personal data.

j)   Request information about:

  i. The purpose of the data processing.

ii. The categories of personal data.

iii. The recipients or categories of recipients to whom personal data have been or will be disclosed, specifically, whenever data has been sent to recipients in third countries or international organisations and the existence of appropriate safeguards.

iv. The retention period for the personal data.

v. Whenever the personal data have not been collected from the Data Subject, any available information as to their source.

The Member may at any time object to the sending of messages related to participating in the Programme, editorial and/or marketing and/or profiling activities by clicking on the "unsubscribe" link at the foot of each e-mail sent by Costa or by forwarding a specific request to the addresses shown below.

The Member may exercise these rights and/or obtain additional information on the processing of personal data by sending a message:

- via e-mail to privacy@costa.it

- by postal mail to Costa Crociere S.p.A. Piazza Piccapietra 48, 16121 Genoa, Italy, to the attention of the Data Protection Officer.