These Regulations and General Conditions for Membership (“Regulations”) define the operating procedures and conditions of membership applicable to the Loyalty Programme (“Programme” or “Club”) called “C|Club”, organised by Costa Crociere S.p.A. with registered office in Genoa, Piazza Piccapietra 48, 16121 (hereinafter “Costa” or “Costa Cruises”).

Art. 1 - Eligibility to join the Programme

1.1 - Any person who is at least 18 years of age, residing in the countries listed in the “Choose your country/region” section of the website https://www.costacruises.com/welcome.html (hereinafter “Members”) may join the Programme.

Art. 2 - Applicability of the Programme

2.1 - The Programme will be valid on all cruises published annually in the Costa Brochure and on www.costacruises.eu. The Programme will not be valid on Costa cruises scheduled on ships of the Costa Cruises fleet operated by third parties and cruises lasting four (4) nights or less.

Art. 3 - Duration of the Programme

3.1 - These Regulations are valid in full from 1 May 2025 (hereinafter “Effective Date”) to 30 April 2026 and, in the absence of amendments/additions made by Costa, they will be considered extended from year to year (hereinafter “Validity Period”).

For Members on board on the Effective Date, these Regulations are valid and applied on board of each ship from the departure date of the cruise from the main port of embarkation (known as and hereinafter the “Mastercruise”) from 01/05/2025, thus replace for all intents and purposes the previous Regulations that will be considered to have expired on such date and will cease to produce effects for the purposes of the Programme. All Privileges listed in these Regulations and provided for each Membership level will fully replace those under the previous Regulations regardless of the date on which cruises were booked.

Art. 4 - How to join the Programme

4.1 - Membership to the Programme is free and individuals may sign up in the following ways:

- online on the website www.costacruises.eu;

- via the Costa App;

- by calling the Costa number shown on the website or through a travel agency. Anyone who wishes to join the C|Club must confirm that they have read and accepted these Regulations.

Confirmation of registration to the C|Club through the website, the app, travel agents, and the Contact Centre (provisions under Italian Law 232/2016 regarding call centres apply) will be processed within a maximum of five (5) days from the date of receipt of the relevant request (“Request Processing Period”).

4.2 - Given the Request Processing Period referred to in the previous article and without prejudice to the provisions of article 4.3 below, Members who register to the C|Club (as described above) less than one (1) day before the cruise departure date, on board during the cruise, or at the terminal prior to embarkation, will only benefit from the discounts reserved for Members on purchases made after registration. Therefore, in these cases, any C|Club Membership level upgrade will be applied only on the next cruise.

4.3 - New Members who had already taken one or more cruises at the time they registered to join the C|Club will accrue only the points earned with the last of the cruises taken with a departure date in the three (3) years prior to their registration date, providing their registration was completed in accordance with the provisions in article 4.4 below.

Cruises count towards the accrual of Points only if taken by individuals who are 18 years old or over. Members who register and join the Programme within 10 years from taking their last cruise which entitled them to accrue points will access the Programme from the “Bronze” membership level with the minimum number of points (1 Point). Members who at the time of registration have never taken a cruise (or have taken a cruise more than 10 years before their registration date) will access the Programme as “Blue” Members with zero (0) Points.

4.4 - By the end of the Request Processing Period referred to in article 4.1 above, Members will receive an email confirming their registration and containing their C|Club membership number and information useful for accessing their Personal Area. Members are reminded that when booking a cruise, providing the correct C|Club Membership number is essential to obtaining the Privileges relevant to their C|Club Membership level.

4.5 - At the time of registration, Members must enter their full name, as shown on the most recent identity document, date of birth, country of residence, personal email and mobile phone number and accept these Regulations. Registration with an email address or mobile phone number already associated with an existing user is not permitted, even if the existing user is part of the same household. Registration is denied to Members who during registration do not provide a valid email address and mobile phone number or provide an email address and mobile phone number associated with an existing Member. If an invalid email or mobile number is provided, C|Club Membership may be cancelled.

4.6 - The C|Club Membership Card:

a) Will be given to all new Members on the first day of the first cruise following registration to the C|Club.

b) Is personalised according to the C|Club level to which Members belong.

c) Is in the Member’s name and may only be used by its rightful holder in accordance with these Regulations.

d) During the cruise, it also serves as a cabin key, recognition badge for boarding and leaving the ship, and for making purchases on board.

e) A new card will be issued at embarkation on each cruise, to identify the correct Membership level of C|Club Members.

Art. 5 - C|Club point accrual system

5.1 - C|Club Points (“Points”) are the basic calculation unit used by Costa to allocate C|Club Membership levels. Membership levels are awarded based on the total points recognised during the Calculation Period, on the methods described below, and on the provisions in articles 6 and 7 of these Regulations (hereinafter also the “Score”).

5.2 - Score refers to the Points accumulated and awarded to Members depending on the type of cruises purchased. Based on the cruise characteristics, Points may be classified and defined as follows:

i. Cruise Night Points: points earned based on the number of nights spent on board Costa ships and cabin type/category purchased.

a. Inside cabins: 100 Points per night

b. Sea view cabins: 200 Points per night

c. Sea Balcony/Terrace cabins and mini suites: 300 Points per night

d. Suites (from Suite to Grand Suite): 500 Points per night

When awarding Cruise Night Points in connection with an Upsell Upgrade upon acceptance of the offer, they will be awarded according to the original cabin category booked, not the category assigned in the Upsell Upgrade.

ii. Cruise Fare Points: Points awarded on a flat-rate basis, earned according to the fare paid.

a. All Inclusive: 500 fare Points

b. Super All Inclusive: 850 fare Points

iii. Costa Flight Points: 400 flat-rate Points will be awarded for Costa flights included in the cruise package (whether outbound, inbound or return flights).

Costa flights means the flights included in the “Flight + Cruise” travel package (known as “Fly & Cruise”) purchased at the time of booking the cruise. Other transfer costs such as buses, trains and private transfers will not be considered for the purpose of awarding Points. Flight Points are awarded only for fares that award Night Points. In the case of a “follow me” fare booking, the points will only be awarded to the Member holding the booking, as the second flight fee will be zeroed.

iv. Onboard Spending Points: regardless of the cabin fare purchased, all Members will earn two (2) Points for every euro spent on board, excluding fractions of such amounts, recorded on their Member card. Money spent at Casinos, medical expenses, expenses covered by any Costa onboard credits, and any money spent but recorded on a C|Club card registered in the name of another Member, even if sharing the same cabin, will be excluded. Services provided free of charge and expenses/purchases made using any credits recognised on board are excluded. Points will also be awarded for products purchased and services used on board if these purchases and bookings were made prior to the cruise via the MyCosta Sales portal, with the same Points calculation mechanism applied to expenses incurred on board. In this case, the C|Club Points for excursions and flat-rate drink packages (not based on consumption) or any other product or service will be awarded to everyone who uses the services, not only to the person who made the booking or purchase through the MyCosta Sales portal. In the case of excursions purchased for children/underage Guests, Points will not be awarded for expenses for children/underage Guests. Onboard Spending Points can be accrued for service charges paid on board.

5.3 - Members who book a special fare – Employee, Family & Friends, Travel Agent – or a special group fare – Corporate Incentive/Familiarisation Trip/Students/Charter/China Market or cruises on fleet ships operated by third parties or business cruises or free cruises, will not be awarded C|Club Points. On the other hand, Members who book with a special group fare – “Affinity” (thematic groups), “Kosher”, Promo and any other type of group not listed above – will be awarded standard C|Club Points for the cabin according to the type of cabin and the number of cruise nights, as well as Points for onboard expenses and any Flight Points if the cruise is purchased with a Costa flight sold in combination with the cruise. Fare Points are not available for any type of group fare.

5.4 - C|Club Points (with the exception of Points earned from onboard spending) are awarded only if the cruise is purchased at a standard fare (i.e., non-promotional and non-tactical fare). Points (with the exception of Points earned from onboard spending) are not awarded on cruises purchased at promotional fares with special discounts, or when using free tickets. Before purchasing a cruise, Members should always check the Costa website or ask their Personal/Future Cruise Consultant, their Travel Agent, or the Contact Centre whether the chosen fare and/or the discounts applied allow Members to accrue C|Club Programme Points.

Furthermore, Points will not be awarded to Members whenever a cruise is cancelled by Costa for reasons outside its control or due to events beyond its control. Points will not be awarded whenever Members cancel their cruise for any reason.

Once on board, any cabin changes made by the Member or other Guests who are part of the same booking (keeping the same type of cabin or a lower category) will not affect the calculation of C|Club Points to be awarded for the cruise in question. On the other hand, whenever Members purchase a cabin upgrade on board, the C|Club Points equivalent to the difference in price for the upgrade will be awarded using the same calculation method applied to reward onboard spending.

5.5 - Points will be credited automatically between two (2) and ninety (90) days after the end of each cruise (“Credit Period”). Members may check their Score online on the website www.costacruises.eu or on the Costa App by logging into their Personal Area, or on board by requesting it at the C|Club Point during the opening hours published in the daily schedule.

5.6 - By way of information and for the purpose of full transparency, Costa Cruises informs that any bonus/extra Points, onboard credits or C|Club level upgrade awarded to Members may depend on and/or be associated with the launch of promotional campaigns and/or specific marketing actions intended only for certain countries in which Costa operates and sells its products, and may apply only to certain C|Club levels or specific cruises.

5.7 - After the Credit Period, Members who believe they have not been credited the Points accrued during the last cruise and/or believe their Score is incorrect based on the rules on Point accrual in article 5 of these Regulations may, no later than ninety (90) days from the end of the Credit Period, send a formal request to the C|Club email address (costaclub.europe@costa.it) attaching copies of cruise tickets and receipts for payments made on board the cruise for which they require the Points to be verified. Members can request for their Score to be updated by sending the required documentation, together with their name, surname and C|Club card number, via email to costaclub.europe@costa.it.

5.8 - Points are always awarded at the end of the cruise, not during the cruise, even in the case of back-to-back cruises. Therefore, it is not possible to move up to a higher Membership level during one or more back-to-back cruises, even if they are part of different booking numbers. Members who interrupt a cruise earlier than planned, will be awarded Points for the number of nights actually spent on board based on the fare purchased.

Art. 6 - C|Club Points Validity

6.1 - On the Effective Date, the Points valid for determining Membership level will be:

i. points earned for cruises with departure date on or after 1 May 2022;

ii. any other points otherwise earned, including but not limited to Points earned through commercial promotions or other initiatives (defined as “Other Points”) still valid on the date these Regulations came into force.

Starting from 2022, on 30 April of each year the Points earned for cruises departed in the previous 3 years will be considered valid. By way of example, as of 30/04/2025, Points for cruises departing on and after 01/05/2022 will be considered valid. In the case of new C|Club Memberships, reference will always be made to the Points considered valid at the time of registration among those earned over the previous 3 years based on the method explained in article 4.3 above.

6.2 - Starting from 2022, all Points earned from cruises taken in the years prior to the last three years (using as reference the start date of the cruise) will expire on 30 April of each year.

On 30 April of each year (“Recalculation Date”), Membership levels will therefore be reassessed taking into account any Points earned by Members during the previous 3 years deemed valid based on the rules in the previous articles. On the Recalculation Date, the Scores of all Members, regardless of their Membership level and/or whether they booked prior to the Recalculation Date and of any future cruises already booked and yet to be taken, will be automatically recalculated resulting in a higher Membership level or a lower Membership level, if Points have expired.

Members can check their Membership level at any time, including their valid and expiring Points, by visiting the dedicated section in their Personal Area on the website www.costacruises.eu or on the Costa App.

6.3 - Members are reminded that, for the purpose of assigning the relevant C|Club level in view of a new departure, reference will not be made to the Score accumulated at the time of booking but, rather, to that deemed valid at the time of boarding. Therefore, at the time of boarding, Members may be assigned to a different C|Club level than the one valid at the time of booking for the following reasons:

i. annual expiry of Points on the Recalculation Date resulting in the loss of one or more levels (depending on the number of expiring Points); or

ii. crediting of Points originating from another cruise taken between the time of booking and the cruise departure date resulting in a level upgrade.

In both cases, the Privileges associated with the level that the Member holds at the time of boarding will be provided on board, even if a different level is shown on the travel documents that have not been updated for the reasons previously mentioned. Members are responsible for checking their C|Club Membership level prior to boarding.

6.4 - Members may check their total Points balance and the number of Points due to expire on www.costacruises.eu or on the Costa App, by logging into their Personal Area.

6.5 - Points and Privileges awarded to Members in accordance with the provisions under articles 7 and 8 below are strictly personal and may not be assigned, transferred, sold, converted into cash, refunded, or replaced with any other kind of Privileges, not even to a family member in the event of a Member’s death. Each Member may hold only one account and one C|Club membership number. In the event that, as a result of error, more than one account and/or personal identification number exists in the name of the same Member, Costa will, at the request of the Member, transfer the Points accumulated to a single account and cancel the other accounts and relevant personal identification numbers. Members are responsible for checking that, on booking a new cruise, their personal data and Membership Number are entered correctly and match those provided at the time of registration to the C|Club. Unnotified omissions or changes may result in Members being assigned the wrong Membership level and Privileges on board.

6.6 - Costa reserves the right to rectify Member Scores detracting any Points credited in error and crediting additional Points earned during specific promotional campaigns (please see article 5.5 above for further details on calculation methods). Members will be duly informed through official communication channels and provided with the specific terms and conditions published ad hoc.

6.7 - Members are responsible for checking their Point balance and for ensuring that they have been awarded the correct C|Club Membership level.

Art. 7 - C|Club Levels

7.1 - There are 5 distinct levels (also called “Clubs”) based on Point balance:

1. Blue C|Club, reserved for Members who have not yet travelled and therefore have no Score, but have joined the Programme (0 Points).

2. Bronze C|Club, reserved for Members who have earned between 1 to 5,000 points over the last three years (with reference to 30 April).

3. Silver C|Club, reserved for Members who have earned between 5,001 and 30,000 points over the last three years (with reference to 30 April).

4. Gold C|Club, reserved for Members who have earned between 30,001 and 140,000 points over the last three years (with reference to 30 April).

5. Platinum C|Club, reserved for Members who have earned 140,001 Points or more over the last three years (with reference to 30 April).

7.2 - The transition to a higher Club after taking a cruise or to a lower Club after points have expired will be made automatically based on the Score thresholds shown above. Members can always check their Personal Area in the relevant section on the Costa website or on the Costa App.

Art. 8 - Privileges

8.1 - Members of the Programme, for the duration of their membership only, are entitled to a number of privileges (hereinafter “Privileges”) the nature of which varies depending on the Club to which they belong.

Privileges break down into:

a. Additional services, advantages, discounts or benefits based on C|Club Membership level

b. Gifts

c. Invitations to activities reserved exclusively for Members

d. Discounts and promotions to be used to purchase future Costa cruises or onboard services

e. Any extra Points, promotions or occasional special initiatives. These occasional special events may be intended only for a limited number of Members or usable only for certain countries or cruises.

Sending marketing messages regarding Privileges is necessary to manage the Programme. Service communications may regard but are not limited to: invitations and activities intended exclusively for Members, occasional special initiatives which will be communicated to Members through the contact channel chosen at the time of registration.

The Privileges, as described and listed in the paragraph above, will be communicated to Members through special messages sent via email to the address provided by Members at the time of registering.

The provision of the Privileges is subject to and dependent on Members correctly entering their C|Club Membership number, shown in the confirmation email received at the time of registration, when selecting an option and/or confirm a booking. Privileges, including the C|Club Card, are not provided on board whenever Members are travelling with tickets purchased at promotional fares (including but not limited to “Travel Agent”, “PEP”, “Last Minute” and “Flash” fares) or free tickets, on business trips, or on Employee, Family Passage, Travel Agents or Family & Friends cruises. C|Club Privileges cannot be combined with Privileges linked to Costa special fares or other promotions; therefore, at the time of booking Members should always check whether Privileges can be combined. No Privileges will be provided on cruises lasting 4 (four) nights or less (subject to the exceptions specified in each individual Privilege article), on cruises operated by third parties, charters or Corporate Incentives. Onboard Privileges will not be provided on cruises in Asia with the exception of C|Club onboard discounts and the invitation to the C|Club Show, applicable on all cruises lasting five (5) nights or longer.

8.2 - Privileges, as explained in greater detail below, are divided into:

i. Member Privileges: non-transferable privileges reserved to individual Members;

ii. Cabin Privileges: enjoyed by all occupants of the same cabin, they are awarded to the Guest with the highest C|Club level occupying the cabin.

8.3 - The Cabin Privileges applicable to the occupants sharing the cabin with a Member will continue to apply as long as while on board the Member does not request to change cabin.

Once on board, if Members or their companions request to change the cabin originally booked, the Cabin Privileges of all occupants of the cabin shared in the initial booking who do not change cabin with the Member will no longer apply.

The presence of several Members in the same cabin will not entitle them to multiple Privileges or to cumulate the Privileges listed as “Cabin Privileges”. On board, the order in which Privileges are assigned and the days in which they are assigned may vary depending on the length of the cruise and the organisation of the ship and cannot be disputed by Members. Members shall have no claim against Costa Cruises if Privileges are not provided for reasons outside Costa’s control.

8.4 - Privileges are granted once only for each cruise associated with a single booking number. For back-to-back cruises, the Privileges will be granted for each cruise (back-to-back cruises means a cruise taken followed by another cruise associated with different booking numbers). Back-to-back cruises are not cruises which, despite one following the other, have been purchased together and are associated with a single booking number or “SuperCruise” (cruises so defined because of the repetition of the main port of embarkation along the itinerary). In this case, Privileges will be provided only once, during the first cruise.

8.5 - Privileges are provided to Members based on their Club level. Timing, places and methods for granting Privileges may vary depending on the length of the cruise and the destination. The specific details on how Privileges will be provided will be communicated to Members on board through special communication channels, including but not limited to hard copy communications, based on the highest Club level occupant in the cabin.

8.6 - Privileges will be granted from the date Members receive confirmation of their C|Club registration, not from the date they register in the C|Club Programme. C|Club discounts are an exception as they can be enjoyed on board immediately or the day after registration. C|Club onboard discounts cannot be combined with any other promotions of the same category.

PRIVILEGES IN DETAIL

8.7 - Exclusive discounts on a selection of departures (“C|Club up to 20% off” discounts)

Blue, Bronze, Silver, Gold and Platinum Members

Privileges extended to all occupants sharing the cabin with the Member. The discount is applied on standard fares and on the cruise portion of the fare.

“C|Club up to 20% off” discounts, with different characteristics based on Club level and the country of residence of Members, are applied to cruises purchased directly from a Travel Agent, on board or ashore through a Personal/Future Cruise Consultant booking service, on the Costa website, or through the Costa Contact Centre, at the time the option or booking is confirmed, subject to Members providing their C|Club Membership number, and extend to all occupants of the same cabin, excluding children under 18 years, who already travel at a reduced fare. It is not possible to subsequently change a booking to include the C|Club membership number and obtain the discount retroactively. The discounts will be applied only on condition that Members actually take part in the cruise, regardless of whether they are present at the time of booking. Discounts are applicable only to standard fares (which allow the accrual of C|Club Points, i.e. non-promotional fares) and exclusively to the cruise cabin portion of the fare, net of included drink packages, flights, transfers, port taxes and stays ashore, where provided, insurance and/or fuel cost adjustments, and of any other rules that may be specified in the discount description. The option of combining discounts for the purchase of a cruise with any other existing promotions must always be verified and Members are advised to always check whether a discount is applicable with their Travel Agent or with the Costa Contact Centre or a Personal/Future Cruise Consultant. Discounts will be applicable to Members based on the number of places available at discounted fares for each departure. Costa reserves the right to suspend their validity at any time for operational reasons. The updated list of discounted departures is available on the C|Club Offers page in the “C|Club up to 20% Off” discount section of the Costa website of the country from which the booking is made.

8.8 - Special promotions available from time to time during the year (Member Privileges)

Blue, Bronze, Silver, Gold and Platinum Members

During the validity period of these Regulations, C|Club reserves the right to make available special promotions reserved to Members (e.g., extra points, additional discounts and onboard credits). Promotions may vary in nature and be offered only on specific cruises, be dedicated to different C|Club levels, apply to specific countries or geographic areas and be available for a limited time. Promotions will be communicated through the official C|Club communication channels (mainly via email) and may award Privileges, including but not limited to extra bonus Points, additional discounts, onboard Privileges or credits. Special Promotions may or may not be combined with other ongoing promotions and it is the Member’s responsibility to check whether they can be combined.

8.9 - Upgrade and SuperUpgrade Privileges (Cabin type upgrade and Cabin Privilege)

Bronze, Silver, Gold and Platinum Members

Bronze, Silver, Gold, and Platinum Members: can choose either an Upgrade or a SuperUpgrade (to be used only once between 01/05/2025 and 30/04/2026):

a. An Upgrade (to the next cabin category available at the time the right to claim the Privilege is accrued) can be requested after having taken at least one cruise between 01/05/2025 and 30/04/2026, when choosing an All Inclusive or Super All Inclusive fare on cruises departing between 01/05/2025 and 30/04/2026 and lasting up to 7 nights, excluding World Tour cruises, Christmas, New Year, Vernissage, Inaugural, and Event cruises (including but not limited to Sanremo, C|Club Cruises), charter cruises, Corporate Incentive cruises, and any cruise with departure or end date between 01/07 and 31/08.

The Privilege consists in the following:

· a. the Internal cabin purchased is upgraded to a Sea View cabin.

· b. the Sea View cabin purchased is upgraded to a Balcony cabin.

· c. the Balcony cabin purchased is upgraded to a Mini Suite or Terrace cabin.

The price of the purchased cabin remains unchanged.

b. A SuperUpgrade (to the best cabin category available at the time the right to claim the Privilege is accrued, when purchasing minimum a Sea View cabin) can be requested after having taken at least three cruises between 01/05/2025 and 30/04/2026, when choosing an All Inclusive fare on cruises departing between 01/05/2025 and 30/04/2026 and lasting up to 7 nights, excluding World Tour cruises, Christmas, New Year, Vernissage, Inaugural, and Event cruises (including but not limited to Sanremo, C|Club Cruises), charter cruises, Corporate Incentive cruises, and any cruise with departure or end date between 01/07 and 31/08.

The same applies to cabins equipped for passengers with disabilities or reduced mobility.

All cruises lasting at least 5 nights taken during the cruise calculation period are valid and count towards accruing the Privilege.

The Upgrade/SuperUpgrade Privilege must be requested before departure, not once on board. The number of cruises taken cannot be zero (0).

For the purposes of applying these Privileges, reference is always made to the cruise departure date and the number of cruises made.

In the event that the second cruise (in the case of Upgrade) or fourth cruise (in the case of SuperUpgrade) is not eligible, the benefit may be applied to the first eligible cruise within the specified period.

The cabin assigned with the Upgrade or SuperUpgrade must be available at the time of booking, no change can be expected in the event that, due to a cancellation, the cabin becomes available after booking. The Privilege cannot be applied to a “guaranteed” cabin.

Upgrades and SuperUpgrades can be granted to Members only after Costa has the chance to verify that the cruise on which they wish to apply the Privilege meets the requirements to earn the Privilege.

If Members are on board a cruise that entitles them to the Privilege and the cruise on which they wish to apply the Privilege has been booked on shore, they must wait until they disembark from the current cruise (i.e. after completing the cruise and earning C|Club points) before they can request the Privilege. Members need to complete this operation with their Travel Agent, with the help of the Costa Contact Centre or the Personal Cruise Consultant on shore.

On the other hand, if the cruise on which they wish to apply the Privilege is new and booked on board, the Future Cruise Consultant may apply the Privilege at the time of booking. Please note that requests for the privilege to be applied may only be made from the date of disembarkation from the cruise (i.e. after completing the cruise and earning C|Club points) that gives rise to the entitlement to the benefit. The Privilege is granted subject to the availability of cabins on the ship. Upgrade and SuperUpgrade Privileges cannot be requested on board, not even in the case of consecutive cruises and when the conditions and requirements described above have been satisfied.

Specifically, the customer must wait until the end of the first cruise to apply the Upgrade privilege and until the end of the third cruise to apply the SuperUpgrade privilege, regardless of when the cruise on which the privilege is to be applied was booked, before or after embarkation.

Members are responsible for requesting the Upgrade or SuperUpgrade Privilege. Costa will grant the Privilege only after confirming it is applicable and checking cabin availability at the price applicable on the day on which the entitlement conditions are ascertained. Members entitled to the Privilege who did not explicitly request it before departure, will not be able to benefit from the Privilege retroactively, nor by requesting it on board, and will not be entitled to exchange it for a different Privilege.

Upgrade and SuperUpgrade Privileges include only the cabin upgrade and any drink packages included in the cabin fare. In the specific case of SuperUpgrades to Suites/Grand Suites/Panorama Suites, excursion packages are not included in the Privilege.

The applicability of the Upgrade or SuperUpgrade must always be checked before booking; Members are responsible for checking directly with their Travel Agent, the Costa Contact Centre or the Future Cruise Consultants on board or the Personal Cruise Consultants on shore (who may apply it to new bookings made on board whenever the passenger has already taken the number of cruises necessary to earn the Privilege or whenever the passenger is on board the cruise that will earn them the Privilege provided that, in the latter case, two (2) days have already elapsed from the cruise departure date, i.e. starting from the third day on board). Members may request to use the Upgrade or SuperUpgrade Privilege on mini cruises lasting more than three (3) nights (except for charters, “Protagonisti del Mare”, Vernissage and Inaugural Cruises, and Ship Christenings and C|Club Cruises). The Privilege is not transferable and applies only to the cabin in which the entitled Member is travelling.

For the awarding of cabin Points for bookings made using an Upgrade or SuperUpgrade, the category actually allocated will be considered as cabin actually allocated, i.e. the cabin occupied on board. For the provision of onboard services, please refer to the instructions above based on fares and relevant C|Club Membership levels.

8.10 Change of departure date (Cabin Privilege)

Blue, Bronze, Silver, Gold and Platinum Members

All Blue, Bronze, Silver, Gold and Platinum Members are entitled to change, only once, the departure date of a cruise booked at a standard fare and choose a new standard fare cruise with departure date within the 30 days prior or the 30 days after the date of the cruise originally booked.

Members who wish to postpone the cruise departure date must make their request at least 30 days before the departure date of the cruise originally booked. Members who wish to anticipate the cruise departure date must make their request at least 60 days before the departure date of the cruise originally booked.

Should the new cruise date chosen be unavailable or if the above-mentioned terms are not met, the request will be denied.

To claim the Privilege, Members must have been registered in the C|Club Programme at the time the original booking was made. If at the time of the original booking passengers were not registered in the C|Club Programme, joining at a later date will not entitle them to the Privilege.

The original booking number will remain unchanged but once the new departure date is requested and confirmed, the general conditions (including but not limited to payments and/or cancellations) will apply to the new departure date chosen.

For each booking made, Members will be able to take advantage of the Privilege only once.

If the cabin portion price and/or the total price of the cruise with the new departure date:

- is higher than the price of the cruise originally booked, Members will have to pay the difference;

- is lower than the price of the cruise originally booked, Members will be refunded the difference of any amount paid (minus any penalties);

- is the same as the price of the cruise originally booked, nothing will be owed or refunded.

The reference price is the price on the date the change of departure date was requested.

Unclaimed Privileges cannot be converted in other Privileges and cannot be used in any other way.

The points awarded will be the points for the cruise actually taken.

The Privilege cannot be claimed (based on the conditions applicable to the cruise originally booked, that has been changed):

i. on group fares and promotional fares (including but not limited to PROMO, Family & Friends, Employee);

ii. on World Tour cruises and its routes, on Christmas/New Year/Easter cruises and on event cruises (including but not limited to Sanremo, C|Club, Vernissage, Protagonisti del Mare cruises);

iii. on cruises purchased with the formula Fly & Cruise;

iv. on the portion of price pertaining to transport or other services linked to the cruise originally booked, leading to the imposition of the penalties applicable on the date the change was decided.

Example:

a Member who has booked a cruise departing on 01/09 can request to postpone the departure date up to 30 days after the original departure date, i.e. until 01/10. In this case the Member must submit the request by 01/08 (30 days before the original departure date); a Member who wishes to request to anticipate the departure date from 01/09 to 01/08 must submit the request by 01/07 (60 days before the original departure date).

8.11 - Fast track boarding checks (at ports where available, Cabin Privilege)

Gold and Platinum Members

Gold and Platinum Members, and anyone included in the same cruise ticket, are entitled to use the fast track lane with other eligible passengers, which is parallel to the land used by other Guests, for boarding checks at the beginning of the cruise.

To take advantage of this Privilege, entitled Members must make their request to the Meet & Greet representative at the relevant desk at the terminal, before boarding.

The Privilege may not be granted to those arriving by charter, as part of a group, with collective transfers or in cases where health checks and passport controls are required.

8.12 - Priority Lane (Fast-track) at Milan Malpensa and Rome Fiumicino airports (Cabin Privilege subject to availability)

Gold and Platinum Members

Gold and Platinum Members and those travelling in the same cabin with the Member, on Costa charter flights originating from Milan Malpensa and Rome Fiumicino airports, are entitled to free access to the priority gate in the security checks area. Eligible Members will find a “Fast Track” voucher for these airports directly in their travel documents. In order to take advantage of the Privilege, the voucher must be shown to the airport staff at security check points at these airports.

8.13 - Progressive discount, up to 20% off, based on C|Club Membership level, for Members who purchase Business Class/Premium (where available), Christmas and New Year departures excluded (Member Privilege extended to all occupants of the cabin)

Blue, Bronze, Silver, Gold and Platinum Members

On Costa charter flights, Blue, Bronze, Silver, Gold and Platinum Members are entitled to up to 20% off the total price of Premium Class or Business Class, if available at the time of booking (Blue 5%, Bronze 10%, Silver 15%, Gold and Platinum 20%). This discount is applicable to single bookings as well as all occupants of the cabin and in the case of families with one or two children under the age of 18, the discount is extended also to them. The Privilege applies to both one-way and return flights and must be requested prior to departure. It cannot be applied to commercial flights sold in combination with the cruise and on flights with personalised quotes, even if Costa charters. The Privilege cannot be applied to Christmas and New Year cruises and is only applicable to standard and non-promotional fares.

8.14 - Luggage home collection and delivery (Bag Express, Member Privilege, applicable only on cruises lasting 5 nights or longer)

Bag Express

Gold and Platinum Members

Free home collection and delivery service for one (1) piece of luggage for Gold and Platinum Members residing in the countries where such service is offered, on all cruises where applicable depending on the port of embarkation/disembarkation. The service is supplied by partner Bag Express on behalf of Costa Cruises.

Silver members and second piece of luggage Gold and Platinum members

10% discount on the purchase of a luggage home collection and/or delivery service for Silver Members and on a second piece of luggage for Gold and Platinum Members on all cruises, where applicable, depending on the port of embarkation/disembarkation. (this discount will be applied to all routes except the Italy-Italy service performed on weekdays).

The service is available to Members residing in any of the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, The Netherlands, Poland, Portugal (excluding Madeira and Porto Santo), Republic of Ireland, Romania, Slovakia, Spain (excluding the Canary Islands, Ceuta and Melilla, and Andorra), Slovenia, and Sweden. The service is unavailable in Malta, Cyprus and Switzerland. It is available on cruises boarding at: Hamburg, Barcelona, Bari, Bremerhaven, Brindisi, Catania, Civitavecchia, Genoa, Kiel, La Seyne-sur-Mer, La Spezia, Marseille, Naples, Olbia, Palermo, Salerno, Syracuse, Savona, Taranto, Tarragona (weekdays only), Trieste, Valencia (weekdays only), Venice - Marghera. Transit times from collection to port and vice versa may vary depending on origin/destination and may take up to a maximum of approximately 8 days, before embarkation or after disembarkation. For further details and conditions of service use, please see the Bag Express website (https://www.bagexpress.eu/cclub/). At certain ports, the service may not be available without advanced notice due to unforeseeable changes, for operational reasons outside the control of Costa Cruises and Bag Express.

The Privilege, provided by partner Bag Express, is reserved for Gold and Platinum Members who reside in European Union countries offering the service. The service is available only at the ports listed. The free service consists in shipping one piece of luggage, weighing a maximum of 32 kilos, from the Member’s home address to the port of embarkation (if the service is offered at the port), and shipping it back to the Member’s home address at the end of the cruise.

For full terms and conditions and bookings, please visit the mini website https://www.bagexpress.eu/en/. Bookings can be made via the Bag Express website for the country in question (for Gold and Platinum members via the link https://www.bagexpress.eu/cclub/); for Silver Members via the link https://www.bagexpress.eu/cclubsilver/), or via the Bag Express Contact Centre by requesting a call using the form at the link (https://www.bagexpress.eu/en/request-assistance/).

For full terms and conditions of service, as well as packing instructions and luggage pick-up and drop-off times, please refer to https://www.bagexpress.eu/en/terms-and-service-conditions/ and to the instructions received via email. Please note that specific collection dates and delivery dates cannot be booked.

For service bookings less than seven (7) days before the cruise departure date, customers should check whether the service is available directly with the Bag Express Call Centre. Please note that during the pre-Christmas period, due to high demand, it may be necessary to book the service between twenty (20) and fifteen (15) days before the departure date. Collection may be refused when luggage is not properly labelled and/or packed or when it contains items included in the prohibited and dangerous items list.

In the event of a change of itinerary close to the departure date, or of extraordinary or force majeure events, the Bag Express service is not guaranteed.

Disclaimer: Costa shall not be liable for loss, delayed delivery or damage to luggage causes by Bag Express. The service includes a “Premium” Bag Express warranty under the courier’s terms and conditions published on the website https://www.bagexpress.eu/en/terms-and-service-conditions/. Additionally, Costa shall not be liable for service issues caused by the non-availability of the Bag Express service at ports. Privilege not available for cruises of four (4) nights or less.

Bag Express premium service for a fee

Blue, Bronze, Silver, Gold and Platinum Members

Guests who wish to take advantage of the premium service can pay to have their luggage transported by Bag Express. More information can be found at https://www.bagexpress.eu/cclub.

8.15 - Up to 25% off a selection of additional excursions, not included in the My Explorations package, on 7-night cruises. (Privilege not available on cruises that do not include the My Explorations package, including, but not limited to all mini cruises – lasting six (6) nights or less – Positioning cruises – i.e. repositioning cruises – Transatlantic cruises and World Tour cruises and its routes).

Blue, Bronze, Silver, Gold and Platinum Members

Up to 10% off a selection of additional excursions not included in the package, on cruises lasting more than 7 nights.

The discount extends to all adult guests included in the same booking as entitled Members. The discount is not applicable on World Tour cruises and their different legs.

It can be used to purchase excursions through MyCosta Sales before departure as well as on board. For full terms and conditions, validity details, and the discount percentage applicable based on itinerary, please see the Costa website or enquire at the My Costa Tours excursions office on board. Privilege not available on cruises that do not include the My Explorations package, including, but not limited to all mini cruises (lasting six (6) nights or less), the so-called Positioning (repositioning cruises), Transatlantic cruises and World Tour cruises (or each of the relevant routes).

8.16 - Dedicated assistance at the C|Club Point (Cabin Privilege)

Blue, Bronze, Silver, Gold and Platinum Members

During cruises, for any queries and/or information regarding C|Club Privileges available on board, how and when Privileges will be provided, questions about C|Club Points and membership levels, or the C|Club Personal area online, Members may contact the C|Club onboard representative (specifically: Guest Relation Manager and/or C|Club Ambassador on ships on which this figure exists) during the hours and according to the methods shown daily on the “Oggi a bordo” schedule. The service provides information about the C|Club and may be provided in person or over the phone.

For any queries and/or information about the C|Club before or after disembarkation, Members may use the email address costaclub.europe@costa.it, and/or the Costa Contact Centre of the reference country.

8.17 - C|Club Future Cruise 10% off (Member Privilege)

Blue, Bronze, Silver, Gold and Platinum Members

The “C|Club 10% Off Future Cruise” discount voucher is reserved for Members who have taken a cruise at the standard fare (not a promotional fare such as Family & Friends, Employees or Travel Agent), in any type of cabin, provided that they were Members of the C|Club Programme before disembarking from that cruise.

The discount is valid for adults only and is applicable to Balcony cabins or higher category at All Inclusive and Super All Inclusive fares. Only one discount may be used per cabin per cruise.

The “C|Club Future Cruise 10% off” discount voucher is valid for bookings made within 1 year at the end of the cruise on which it was awarded.

The voucher may be used to purchase a future cruise, except for World Tour cruises and their legs, and cruises in Asia that are not part of the C|Club programme. However, such cruises will enable the voucher to be obtained, only on the foregoing conditions having been satisfied.

If the cruise was booked at a Group fare, the voucher will be awarded, but it will not be usable to book a future cruise with the same fare.

The voucher has no monetary value, is non-refundable and may not be sold. It may not be used for onboard purchases and services or for excursions.

The voucher may not be combined with other promotions and special discounts made available during the year, unless otherwise stated in the terms and conditions of the relevant marketing initiatives. Members will receive the voucher via email.

The voucher may be used for bookings made at Travel Agents, through the Costa Contact Centre or Future/Personal Cruise Consultants, or via the Costa website.

8.18 - C|Club onboard discounts up to 50% off on a selection of products and services (Member Privilege)

Blue, Bronze, Silver, Gold and Platinum Members and Guests who registered on board on the first cruise

Members on board who use their C|Club card for purchases will be granted exclusive discounts on a selection of products and services on board. The list of products and services to which the discounts apply, and the percentage of discount applied, will be shown in the relevant areas on board, including the C|Club Point. The list of goods and services may vary from ship to ship and may not always be available on board at the same time. Discounts are not retroactive and will be applied when registering for the C|Club using the cabin access card. C|Club discounts may not be combined with other discounts or promotions on board. Whenever a Guest enrols on board during the cruise, he/she will be granted discounts from the time registration has been activated but they will not be able to benefit from other C|Club Privileges.

These Privileges do not apply to cruises on ships in the Costa Cruises fleet operated by third parties.

8.19 - Birthday cake and complimentary photo (Member Privilege)

Blue, Bronze, Silver, Gold and Platinum Members

The Privilege is reserved for Members whose birthday falls during the cruise (excluding those whose birthday falls on the day of disembarkation). The methods for granting the Privilege and collection of the photo will be established and communicated directly on board. The complimentary birthday photo is a portrait photo that Members can choose to have taken at the restaurant (20x30 size, “Shades” photos excluded). Members may explicitly request to extend the privilege to their children under the age of 18.

For Blue, Bronze and Silver Members, the cake is a “standard” cake and may not be chosen for a selection of options. For Gold and Platinum Members, the cake, on request, may be selected from the cake menu available on board. The cake may be provided only near the restaurant areas and not in cabin. Members who do not wish to receive the cake or who have food intolerances are responsible for informing the Restaurant Manager or the Hospitality Service Desk.

8.20 - C|Club Show (Cabin Privilege on cruises lasting 5 nights or longer)

Bronze, Silver, Gold and Platinum Members

Bronze, Silver, Gold and Platinum Members and those travelling in the same cabin will be invited to attend an exclusive event: the C|Club Show, music, entertainment and prizes. Children under 18 who are not sharing the cabin with their parents/relatives may attend the C|Club Show if accompanied by their parents or a relative. The details, location, date and time of the event may change depending on the ship or the itinerary and Members will be informed on board via the relevant communication methods. Members who, for whatever reason, are unable to attend the event shall not be entitled to an alternative Privilege. If the C|Club Show is cancelled for operational reasons or for reasons of force majeure, the Privilege will be forfeited. This Privilege is granted based on the duration of the “Mastercruise” in question.

8.21 - VIP Party (Cabin Privilege on cruises lasting 7 nights or longer)

Gold and Platinum Members

Gold and Platinum Member and those with whom they share a cabin (or children under 18, even if travelling in a different cabin) will be invited to attend this exclusive event with music, refreshments and the participation of crew members. The details, location, date and time of the event may change depending on the ship or the itinerary, and Members will be informed on board via the relevant communication methods. Members who, for whatever reason, are unable to attend the VIP Party shall not be entitled to an alternative Privilege. If the VIP Party is cancelled for operational reasons or for reasons of force majeure, the Privilege will be forfeited. This Privilege is granted based on the duration of the “Mastercruise” in question.

8.22 - Free bottle of sparkling wine/prosecco in the cabin (Privilege per cabin, not available on cruises of four (4) nights or less)

Silver, Gold and Platinum Members

Silver, Gold and Platinum Members will receive a bottle of sparkling wine/prosecco in the cabin – the brand of the bottle will depend on Membership level. This is a Cabin Privilege offered only once per cruise.

Consignment methods and times may vary from ship to ship depending on operational needs. This Privilege is not exchangeable for any other Privilege, except for teetotal guests, who can ask to be granted a Privilege of a similar value. Privileges are provided only once during all consecutive cruises included in a single booking. Members travelling on cruises purchased applying a special fare – Employee, Family Passage, Family & Friends, or Travel Agent fare – or travelling with a free ticket, are not eligible for this Privilege. For all cruises of more than 7 nights, whether purchased as a package or back-to-back in a single booking, or “SuperCruises” (cruises so defined because of the repetition of the main ports of embarkation along the itinerary), this C|Club Privilege is granted only once. Members who have purchased a Suite cabin and are also a Silver/Gold/Platinum Member travelling on a cruise of up to 9 nights will receive only one welcome bottle according to the Privilege associated with the Suite cabin category. On the other hand, if the cruise purchased is for 10 nights or more, the Member is entitled to a second bottle according to their C|Club level. This Privilege is granted based on the duration of the “Mastercruise” in question.

8.23 - Box of chocolates in the cabin (Cabin Privilege)

Platinum Members

Exclusive to Platinum Members to share with their cabin companions. Not applicable on all cruises of four (4) nights or less. This Privilege is granted based on the duration of the “Mastercruise” in question.

8.24 - Bathrobe supplied during the cruise and complimentary slippers (Cabin Privilege. Privilege not available for cruises of four (4) nights or less).

Gold and Platinum Members

Gold and Platinum Members and those travelling in the same cabin will find a bathrobe, supplied in the cabin for use on board during the cruise, and complimentary slippers. The bathrobe is for the exclusive use of the passengers on board. If the bathrobe is not left in the cabin before disembarkation, its cost will be charged to the Member’s C|Club card.

8.25 - Extra pool towel supplied in the cabin (Cabin Privilege)

Gold and Platinum Members

Gold and Platinum Members and those travelling in the same cabin will find an extra pool towel in the cabin for use on board during the cruise. The towel is for the exclusive use of the passengers on board. If the towel is not left in the cabin before disembarkation, its cost will be charged to the Member’s C|Club card.

8.26 - End-of-cruise “Magic Bag” laundry service (Cabin Privilege, for cruises lasting five (5) nights or longer).

Gold and Platinum Members

Gold and Platinum Members are entitled to use a free laundry service that includes washing (no dry cleaning) and folding of a maximum of 25 garments. This is a Cabin Privilege, therefore only one “Magic Bag” laundry service per cabin per cruise is provided. The methods and timing for disbursing the service will be shown directly on board. For Costa Toscana positioning cruises lasting 34 days or more, the benefit will be offered twice.

8.27 - Pillow menu (Cabin Privilege, option to choose the preferred pillow type for use during the cruise). Privilege not available for cruises of four (4) nights or less).

Platinum Members

The Privilege, reserved for Platinum Members and their companions travelling in the same cabin, consists in the option of choosing the preferred type of pillow from a selection listed in a special pillow menu, for use on board during the cruise.

8.28 - Complimentary dining experience (Cabin Privilege). Privilege not available for cruises of four (4) nights or less).

Silver, Gold and Platinum Members

Platinum Members – Complimentary dining experience

Platinum Members can choose from one of the following options:

Salty Beach: a dish with a choice of Focaccia Mix or Burger Mix.
Pizzeria Pummid’Oro: a choice of pizza among the Classics. Appetisers and desserts are not included.
Lunch at the Archipelago restaurant: only available on days when the ship is in port (not valid on navigation days). The menu offered to Platinum Members is a three-course meal.

Exceptions and variations to the “Lunch at the Archipelago restaurant” option:

This Privilege is not available on Costa Serena, Costa Fortuna, Costa Diadema (during transatlantic cruises and the season in Brazil) and on Costa Deliziosa during the World Tour.
On Costa Serena and Costa Diadema (transatlantic cruises and the season in Brazil), a meat lunch with a set menu is offered as an alternative to lunch at the Archipelago restaurant.
On World Tour and Costa Fortuna cruises, a set menu lunch is offered at Sushino as an alternative to lunch at the Archipelago restaurant.
Water and coffee are included; all other drinks will be charged.

For further details on conditions and restrictions, please refer to the specific on-board information.

Gold Members – Complimentary dining experience

Gold Members can choose from one of the following options:

• Salty Beach: a dish with a choice of Focaccia Mix or Burger Mix.

• Pizzeria Pummid’Oro: a choice of pizza among the Classics. Appetisers and desserts are not included.

Silver Members – Complimentary dining experience

Silver Members are entitled to a free pizza at Pizzeria Pummid’Oro.

A choice of pizza among the Classics.
Appetisers and desserts are not included.

Privileges are subject to availability and opening hours adopted on board. The Privilege consists in one dining experience for all occupants of the same cabin. If there are two eligible Members in the same cabin, this Privilege will only apply once in relation to the highest membership level present. If for any reason the Privilege is not used, Members may not transfer it, request a refund, use it on a future cruise, exchange it for a different dining experience at a different paying restaurant, or for a different type of Privilege. If Platinum Members wish to take advantage of the dining experience option of lunch at the Archipelago restaurant, they must book this within the first two days of the cruise as per instructions provided on board to ensure that they can enjoy the Privilege during the cruise. The Privilege is personal and may not be transferred to Guests in other cabins. The Privilege does not include the cost of drinks and service charges; however, pre-purchased drink packages are valid, but the selection of available drinks may be limited. Guests with food intolerances are kindly requested to inform the Restaurant Manager at the time of booking and/or the Speciality Restaurant Manager of the restaurant. The invitation extends to children under 18 years old and may be extended to children occupying a different cabin from their parents/relatives or entitled Members; any extension should be requested directly on board.

8.29 - Option of booking dinner at the Club Restaurant. Privilege with limited availability, to be booked when booking the cruise (Cabin Privilege)

Platinum Members

The Privilege consists in the option of booking the Club Restaurant for dinner; due to the limited number of places, it is subject to availability. The Privilege can be extended to children under 18 years of age of Platinum Members, even if they are not sharing a cabin with their parents; the extension must be requested by the guest directly through the Costa Contact Centre and on board. Please note that the Club Restaurant Privilege does not extend to linked bookings, i.e. “Dining With” option. This means that, whenever two bookings are linked by the “Dining With” option, in relation to a restaurant other than the Club Restaurant, and one of the two bookings earns the right to book the latter (subject to availability), this Privilege will not automatically extend to the other booking. Please note that the Privilege must be claimed at the time the cruise is booked and is subject to limited availability. On all World Tours and their legs, none of the Members will be able to book the Club Restaurant, which will be guaranteed only to Guests who purchase a Suite category cabin.

Platinum Members who are unable to obtain the Privilege at the time of booking, may check the availability of the Club Restaurant on the MyCosta Sales website or through the Costa Contact Centre operator and, whenever available, make their booking. Platinum Members and those travelling in their cabin who do not qualify are guaranteed a reserved area called Club Bistrò in a different restaurant (not available on event cruises such as Sanremo, Vernissage, Inaugural and World Tour cruises and their legs) with a free bottle of wine of your choice from an exclusive selection (which will be offered during the Gala evening), the latter only on cruises of 5 nights or more. On Costa Smeralda and Costa Toscana, the Club Restaurant is the Bellavista. The Privilege is available for dinner only (not for breakfast and lunch, but the Club Bistrò area is available). The Privilege is not applicable when the fare applied at the time of booking was a Group fare, Charter or Corporate Incentive fare, or a promotional Employee, Family & Friends, Travel Agents fare. The Privilege is always guaranteed for Guests who have purchased a Suite; therefore, no reservation is necessary.

Platinum level must be maintained on the cruise departure date in order for the Club Restaurant dinner allocation to remain valid. If the Member who booked the Club Restaurant loses Platinum status before the cruise and then regains it, the original booking will be cancelled. This is because as soon as a Member loses their Platinum membership level, the seats are immediately made available and reassigned. As a result, once a Member has regained Platinum level, they will need to make a new booking at the Club Restaurant. Please also note that a booking can only be made once the Member has reached the preparatory level for this benefit, i.e. Platinum level.

In the event of a massive change of itinerary, cruise or booking, members are responsible for rebooking dinner at the Club Restaurant for each affected booking. This privilege is not applicable on all cruises, even those lasting four (4) nights or less.

8.30 - Dinner at Club Bistrò: a reserved area of the restaurant with a free bottle of wine chosen from an exclusive selection for Members and those travelling in their cabin who were unable to book dinner in the Club Restaurant (Cabin Privilege)

Gold and Platinum Members

An exclusive area of the main restaurant for all Gold and Platinum Members who were unable to book dinner in the Club Restaurant, valid on all cruises except the World Tour and its legs. Only on cruises of five (5) nights or more, the Privilege includes a free bottle of wine with dinner one evening; the wine can be chosen from an exclusive selection available only to Gold and Platinum Members and those travelling in their cabin who were unable to book dinner in the Club Restaurant. For all other cruises of four (4) nights or less, Members will not be able to select a free bottle, but they will have access to a dedicated area. Privilege valid for one dinner per cruise.

8.31 - Complimentary full day at the Spa (valid during stopovers and extended to a second person travelling in the same cabin)

Gold and Platinum Members

This Privilege is not available on Costa Fortuna.

Gold and Platinum Members are entitled to one day at the onboard Spa, if present on the ship. The Privilege is intended as one time only per cruise and applies to the eligible Member and a companion in the same cabin. The Privilege cannot be used during navigation. Methods of use are subject to the ship's operational requirements. Access may be limited to a maximum number of Guests proportionate to the space available. The Privilege excludes treatments, products and/or services. Access to the Spa is not permitted to Guests under the age of 16. Guests between 16 and 18 years old may access the Spa accompanied by a parent or other adult and under their responsibility. This Privilege is not available on Costa Fortuna, where a discount is offered in lieu of the Privilege. Whenever Members occupy a Suite cabin, they may benefit from the Privilege twice. This privilege is not applicable on all cruises of four (4) nights or less.

8.32 - Complimentary Spa massage/treatment, chosen from a selection of options (Member Privilege)

Platinum Members

Platinum members may enjoy a complimentary massage or treatment, to be chosen from a dedicated selection. The massage or treatment must be booked at the Spa during the first two days of the cruise, as per instructions provided on board. The Privilege, whenever not used, may not be replaced by others, nor may it be requested on a cruise other than the one to which the Member is entitled. This privilege is not applicable on all cruises of four (4) nights or less.

8.33 - Galley Tour (Cabin Privilege on cruises lasting more than 7 nights, limited availability. The Privilege will be allocated starting from Members with the highest valid Score until all available places are assigned).

Silver Members

On cruises lasting over 7 nights (taking into account the length of the cruise as per the Costa Brochure of standard cruises), Silver Members and those travelling in the same cabin (and/or children under 18 even if travelling in another cabin, as long as they are under the custody and responsibility of a parent or relative) are entitled to a guided tour of the ship’s main kitchens. This Privilege is subject to a limited number of participants per tour. The methods, the day, and the time and the Members' names included in the number of places available, based on the highest Score, while places are available, will be communicated directly on board. The date of the tour will be established on each cruise according to the ship's scheduled operations and activities. Taking part on the tour may require confirming participation. Access to onboard kitchens is permitted only during non-working hours. Access with open footwear is not permitted. Please note that guests may be required to wear a tour kit when entering this area. During the tour, guests are not permitted to touch work surfaces and the use of mobile phones and/or cameras is not allowed. For additional details, please contact the member of onboard crew who will be the tour guide. The tour is restricted to the kitchens of the main restaurant on board. Members with mobility issues, are kindly requested to check accessibility of the areas included in the tour directly with crew members. Access to certain restricted areas (“crew areas”) is permitted only during guided tours and only if accompanied by a crew member during the times and as described in the invitation. For all cruises of more than 7 nights, whether purchased as a package or back-to-back in a single booking, or “SuperCruises” (cruises so defined because of the repetition of the main ports of embarkation along the itinerary), this Privilege will not be granted. This Privilege is granted based on the duration of the “Mastercruise” in question.

8.34 - Bridge or Storeroom or Theatre Backstage Tour (Cabin Privilege, offered on cruises lasting more than 7 nights, limited availability. The Privilege will be allocated starting from Members with the highest valid Score until all available places are assigned).

Gold and Platinum Members

On cruises lasting over 7 nights (taking into account the length of the cruise as per the Costa Brochure of standard cruises), Gold and Platinum Members and those travelling in the same cabin (and/or children under 18 even if travelling in another cabin, as long as they are under the custody and responsibility of a parent or relative) are entitled to a guided tour of one of the three above-mentioned areas of the ship. The Privilege will be allocated starting from Members with the highest valid Score until all available places are assigned. The names of the Members entitled to join the tour – based on the highest Score until all available places are assigned – the details, and the date and time will be communicated on board. The type of tour offered, chosen between those available, and the date of the tour, will be agreed for each cruise, based on the ship's operational schedule. Taking part on the tour may require confirming participation. Access to crew areas is permitted only during non-working hours. During the tour, the use of mobile phones and/or cameras is not permitted and, therefore, before accessing certain areas, Guests may be asked to walk through a metal detector. Touching the work areas during the tour is not permitted; for additional details, please contact the member of the crew who will be acting as tour guide. For Members with mobility issues, please check accessibility of the areas included in the tour directly with the crew. Access to certain restricted areas (“crew areas”) is permitted only during guided tours and only if accompanied by a crew member during the times and as described in the invitation. For all cruises of more than 7 nights, whether purchased as a package or back-to-back in a single booking, or “SuperCruises” (cruises so defined because of the repetition of the main ports of embarkation along the itinerary), this Privilege will not be granted. This Privilege is granted based on the duration of the “Mastercruise” in question.

8.35 - Priority queue number at the Hospitality Service Desk on board Costa Smeralda and Costa Toscana (Member Privilege)

Gold and Platinum Members

Gold and Platinum Members are entitled to a priority queue number to access the Hospitality Service Desk on Costa Smeralda and Costa Toscana.

8.36 - Limited edition C|Club gift (Privilege per cabin per cruise, not applicable on all cruises of four (4) nights or less. The order and days for disbursing gifts on board may vary depending on the length of the cruise and the ship’s organisational requirements)

Silver, Gold and Platinum Members

Silver, Gold and Platinum Members are entitled to receive a gift on board. Gifts are intended as a Cabin Privilege and may vary depending on the ship or distribution period. The type of gift offered is based on the highest C|Club Membership level present in the cabin. Whenever a gift is not available, it may be replaced with another one based on availability on board. Gifts will be disbursed to the cabin once only per cabin and may not be sent for any reason to the Member's home. Entitled Members who have not received the gift by the last evening on board will be responsible for requesting the gift from the C|Club manager on board or from the Hospitality Service Desk before disembarking. Members travelling on cruises purchased applying a special fare – Employee, Family Passage, Family & Friends, or Travel Agent fare – or travelling with a free ticket, are not eligible for this Privilege. If two Guests with the same C|Club Membership level are sharing the same cabin and it can be ascertained that they have different home addresses, if they request it specifically on board through the C|Club Point, they may be offered two gifts. The type of gift offered varies and depends on the level.

8.37 - End-of-cruise priority disembarkation (Cabin Privilege)

Gold Members

This Privilege consists in assigning a colour coded label included among the first five (5) with priority to disembark at the final port at the end of the cruise. Not available in case of group transfers, charter flights or group membership.

Gold Members will be assigned the earliest time slot and the corresponding matching label for final disembarkation. Disembarkation order may vary from cruise to cruise depending on factors such as departure and arrival times, Costa transfer schedule, port organisation, and the need to comply with safety regulations, and cannot be negotiated by Members.

8.38 - C|Club Cruiser’s Booklet (Member Privilege)

Platinum Members

The Privilege consists in presenting Platinum Members with an exclusive gift once during their cruiser career.

8.39 - Option of postponing disembarkation time to the end of the cruise (Cabin Privilege)

Platinum Members

This Privilege consists in the option of changing the final disembarkation time according to personal needs. Not available in case of group transfers, charter flights or group membership.

The Privilege includes the option of choosing the time of disembarkation, if explicitly requested by the Member at the C|Club Point. Due to the ship’s scheduled operations specific to the disembarkation port, the Privilege may not always be available. If Platinum Members do not make a request, they will automatically receive the label for priority disembarkation.

8.40 - Option of fast-track disembarkation for harbour calls for those Members not taking part in Costa excursions (Cabin Privilege, where available). Privilege not available on all cruises of four (4) nights or less

Platinum Members

For cruises and tender ports where the ship's operational requirements allow to manage fast-track disembarkation. Not valid for cruises in Brazil. At tender ports, Platinum Members not taking part in Costa excursions will have the option of being among the first to disembark following the procedures communicated on board from time to time, and based on the ship’s operational requirements and the itinerary.

8.41 - Meeting with the Captain and/or Hotel Director with complimentary photo (Cabin Privilege on cruises longer than 10 nights)

Platinum Members

Platinum Members will be given a time to meet the Captain and/or the Hotel Director during the cruise depending on their availability. The arrangements, day and time will be announced on board during the cruise. Guests may be asked to confirm their intention to participate. A complimentary photo (one (1) per cabin) will be taken during the encounter. This Privilege is granted based on the duration of the “Mastercruise” in question.

8.42 - Personal Cruise Consultant (Member Privilege)

Blue, Bronze, Silver, Gold and Platinum Members

All Members of the C|Club who book online or by phone will have the opportunity to benefit from the assistance of an on shore Personal Cruise Consultant to receive information about new itineraries, available promotions, new sales and new C|Club products and Privileges.

8.43 - Elegant Tea (Cabin Privilege, on World Tour cruise)

Gold and Platinum Members

Gold and Platinum Members and their cabin companions who take a World Tour cruise will be invited to an exclusive event: the Elegant Tea. This is a special event on these cruises, featuring selected teas to accompany a range of sweet and savoury delicacies.

8.44 - Wine Tasting (Cabin Privilege, on World Tour cruise)

Platinum Members

Platinum Members and their cabin companions who take a World Tour cruise will be invited to an exclusive event: the Wine Tasting. An exclusive experience dedicated to sampling a variety of wines.

8.45 - Discount on airport (Rome Fiumicino and Milan Malpensa) parking reservations (Cabin Privilege)

Blue, Bronze, Silver, Gold and Platinum Members

Costa offers reserved discounts to its members at the following car parks: please check the terms and conditions at https://mycosta.costacrociere.it/parking-info-page.html.

Communications regarding Privileges

Receiving all information regarding C|Club Membership and in particular the information regarding Privileges available to Members and any changes to the Regulations, which for all intents and purposes qualify as service communications, is essential and constitutes a condition for participation in the C|Club and for the correct functioning of the Programme. Service information and communications will be sent via email to the address provided by Members at the time of registration. Emails and SMS messages are the only channels through which Members will be informed about any events reserved for them and of the conditions to retain their C|Club Membership. Therefore, failure to provide email address and phone number, or the request to delete these contact details, will prevent participation in the Programme resulting in the cancellation of the C|Club Membership and the loss of all Privileges.

Art. 9 - Legal notices

9.1 - C|Club Membership is governed by and subject to strict compliance with the following Regulations.

9.2 - Costa may suspend or terminate the Programme before the expiry date shown in Art. 2 only for cause, in accordance with articles 1989 et seq. of the Italian Civil Code.

9.3 - Costa reserves the right to amend or integrate the conditions for participation in the Programme, the Privileges, and the Point accrual system at any time, to the extent that this is not to the detriment of Members and does not affect the rights acquired during the Programme.

Any amendments or additions shall be notified via email at the address provided by Members and shall be accessible on the website at https://www.costacruises.eu/ in the section dedicated to the C|Club Regulations where the latest version is published.

Amendments or additions to the terms and conditions of membership shall be deemed accepted unless Members object in writing within 2 (two) months from the publication of the new Regulations on the Costa Cruises website or from the date the relevant notification was received, and expressly request to end their participation in the Programme. In this case, upon receiving the request, participation in the Programme will end and the Membership will be cancelled.

9.4 - Costa, at its discretion, reserves the right to exclude Members from the C|Club without notice whenever their behaviour is non-compliant and/or incompatible with the provisions of these Regulations, or with the law, or Costa’s General Conditions, and more specifically if Members are responsible for one of the conducts provided under articles 10, 11 and 12 of said General Conditions. The same applies if Members behave in a manner that damages Costa’s image or attempt to use their Membership status or relevant documents and ID for purposes other than those intended by the Regulations. In the event of exclusion and/or closure of the account, Points earned up to such time and the relevant Privileges shall be forfeited with immediate effect. Costa Cruises also reserves the right to refuse participation in the Programme to those who do not meet the requirements of these Regulations.

9.5 - Members represent and warrant that all information provided to Costa is accurate and shall promptly notify any relevant changes to such information.

9.6 - Members have the right to terminate their C|Club Membership at any time. In such cases, Members are required to give written notice to Costa, by recorded mail addressed to Costa Crociere, C|Club Customer Service, Piazza Piccapietra 48, 16121 Genoa, Italy or send an email to costaclub.europe@costa.it, attaching a copy of their identity document. An email confirming the cancellation will be sent to their email address.

9.7 - Any dispute regarding the validity, interpretation and/or application of these Regulations and the C|Club Programme, will be subject exclusively to Italian law.

10 - Statutory disclosure on personal data processing

10.1 - Costa Crociere S.p.A. (hereinafter also “Costa Cruises”), as Data Controller, pursuant to art. 13 and 14 of the General Data Protection Regulation (EU) 679/2016 (hereinafter the “GDPR”) and in compliance with any local regulations applicable, provides the following information about the processing of Members’ personal data.

This policy applies to the processing of Member’s personal data:

a) provided during enrolment in the Programme through any C|Club membership channel or subsequently as part of the relationship;

b) collected during routine operation of the C|Club (including, but not limited to, total spending on board and type of cruises taken, etc.).

Controller of personal data processing. The Controller is Costa Crociere S.p.A. with registered office in Genoa, Piazza Piccapietra 48.

Data Protection Officer. The Data Protection Officer (DPO) may be contacted at the following addresses: privacy@costa.it and/or at Costa Crociere S.p.A., Piazza Piccapietra 48, Genoa.

10.2 - Purposes and lawfulness of processing. Personal data will be processed for the following purposes:

a. Purposes of the Programme

For managing participation of the Member in the Programme and, specifically, to:

i. award Points and other advantages associated with participation in the Programme;

ii. allow Members to benefit from the Privileges listed under art. 8.1 of the Regulations;

iii. manage aspects regarding Costa Club card ownership;

iv. provide the relevant services, in the manner provided under these Regulations;

v. provide Members with institutional communications relevant to Membership and Privileges associated with the Programme.

The contractual relationship is the legal basis for the processing (art. 6, 1(b) GDPR).

In particular, Costa Cruises may use the Member’s e-mail address, mobile phone number and postal address provided when registering with the Costa Club or participating in the Programme.

b. To send informative and promotional communications pertaining to the Costa Club

The legal basis for the processing is Costa’s legitimate interest in ensuring that the Member is kept informed of Club-related initiatives (art. 6, 1(f) GDPR).

In any case, Members may request to stop receiving the above-mentioned communications at any time by clicking on the relevant link available in every communication sent by Costa.

The request in question will not affect any communications sent for marketing purposes under point d) below, if the Member has given express consent.

c. Statistical purposes

The Member’s personal data will be also used to process, anonymously whenever possible, aggregated statistics relevant or pertinent to any activity performed by Costa Cruises in connection with the Costa Club. In this case, consent from Members is not required, as processing will only be performed on anonymous data. The legal basis of the processing is legitimate interest of Costa Cruises (art. 6, 1(f) GDPR).

d. Marketing purposes.

To carry out promotional activities in relation to the products and/or services offered by Costa Cruises, by third-party partners of Costa Cruises, or by other companies in the Carnival Group of which Costa Cruises is part (so-called direct or indirect marketing). Specifically, personal data may be processed to send messages using automated methods, (e.g. emails, fax, SMS, instant messaging applications, etc.) as well as non-automated methods (e.g. postal mail, telephone calls, etc.).

The legal basis for processing for Marketing purposes may only be carried out with the specific and express consent of the Member (Art. 6, para. 1(a) GDPR), which may be revoked by the Member at any time.

e. Profiling purposes

Using electronic methods, to analyse purchasing choices and usage habits and carry out market research with a view to enhancing the offering of services and commercial information sent by Costa Cruises and bringing them more in line with Member’s personal interests.

Processing for profiling purposes may only be carried out with the specific and express consent of the Member (art. 6, 1(a) GDPR), which is the legal basis for the relevant processing and which may be revoked by the Member at any time. Therefore consent for these purposes is optional.

f. Purposes pertaining to processing complaints, disputes, litigation and/or transactions

The legal basis of processing for these purposes is the pursuit of a legitimate interest of Costa and/or of a third party (e.g., in the event of disputes), which, based on an assessment made by Costa, is not detrimental to the rights of Members (art. 6, para. 1(f) GDPR).

g. To comply with legal obligations, regulations and national and EU legislation, as well as measures issued by authorities legitimated by law

The legal basis of processing for this purpose is compliance with any legal obligations and applicable regulations to which Costa is subject (art. 6, para. 1(c) GDPR).

Nature of the provision of personal data and the consequences of any refusal. The provision of the personal data requested at the time of registration to the C|Club Programme and marked with an asterisk (*) is mandatory for full participation in the Programme and its events and initiatives, to receive communications, and to comply with the relevant legal obligations. Refusal to provide all or part of the personal details requested, including during participation to the Programme, may make it impossible for Costa Cruises and any third-party companies providing services as part of the Programme to fully and correctly fulfil their obligations under the Programme.

Please note that the provision of personal details not marked with an asterisk (*) is optional. Failure to provide such details will have no effect on the Member’s registration and participation in the Programme.

Finally, in relation to the additional marketing and profiling purposes mentioned above, Members have the right to freely express their consent and revoke it at any time. The decision not to provide or to revoke consent will not affect the Member’s participation in the Costa Club Programme in any way.

Personal data recipient categories. Data will not be disclosed, except in cases where such disclosure is required by law or is expressly authorised by the Member. Data may be disclosed for the purposes shown above to the following categories of individuals or entities:

i. Costa Cruises internal staff expressly authorised to process personal data;

ii. entities part of the Group, including entities located abroad;

iii. individuals, companies, associations, or professional firms providing assistance and advisory services to Costa Cruises (e.g., accountants, lawyers, tax advisers and consultants performing audits and due diligence reviews, etc.);

iv. individuals, companies, or agencies that provide marketing, analysis, or consulting services to Costa Cruises;

v. third parties whose right to access data is recognised under primary and secondary legislative provisions or by provisions issued by authorities legitimated by law.

The above-mentioned individuals or entities will process the data appropriately as independent Data Controllers or Data Processors.

The list of data recipients may be requested from the Company or from the Data Protection Officer at the following addresses: privacy@costa.it or Costa Crociere S.p.A., Piazza Piccapietra, 48, 16121 Genoa, Italy.

Transfers of personal data outside the European Union. Member personal data may be transferred to third parties in countries outside the European Union, only for the purposes shown above.

Whenever data are transferred to countries outside the European Union, such countries may be declared as offering an adequate level of protection through a European Commission decision or, alternatively, shall have a contractual duty to protect the data at an adequate level, comparable to the protection provided under the GDPR, pursuant to Art. 44 et seq. GDPR.

Retention of personal data. Personal data shall be retained for a period not exceeding that necessary to achieve the purposes for which they were collected and subsequently processed. Specifically, personal data shall be retained for the duration of the Programme and its subsequent editions and for a period thereafter:

i. within the time limits established under current legislation;

ii. within the time limits established by any legislation, including secondary legislation, that requires the retention of data (for example, tax returns);

iii. for the time necessary to protect the rights of the Data Controller in the event of any disputes regarding service provision;

iv. after expiry or withdrawal, based on the prescriptive period applicable to Members’ rights up to a maximum of 5 years.

Personal details processed for the purpose of sending C|Club-related information and promotional communications via email will also be retained until the Member objects.

Member data processed for marketing purposes, on the basis of the express and specific consent given, shall be retained for five years, if Members do not purchase a Costa cruise within such period of time, or for ten years, if Members purchases one or more cruises.

Personal data processed for profiling purposes shall be retained for a maximum period of ten (10) years at the end of which they will be automatically deleted or permanently rendered anonymous.

Member rights. Pursuant to articles 15 to 22 of the GDPR, Members may at any time exercise the right to:

a. Access their personal data;

b. Request the correction of their personal data;

c. Withdraw consent to the use and disclosure of their personal data;

d. Request erasure of their personal data;

e. Receive their personal data in a structured, commonly used, machine-readable format, and send such personal data to another controller;

f. Object to the processing of their personal data, including for marketing or profiling purposes;

g. Obtain restrictions on personal data processing;

h. Lodge a complaint with a supervisory authority;

i. Receive notification of any breach of personal data;

j. Request information about:

the purposes of the data processing;
the categories of personal data;
the recipients or categories of recipients to whom personal data have been or will be disclosed, specifically, whenever data has been sent to recipients in third countries or international organisations and the existence of appropriate safeguards;
the data retention period;
whenever the personal data have not been collected from the Data Subject, any available information as to their source.

Members may object at any time to receiving messages related to their participation in the Programme and in connection with marketing and/or profiling activities by clicking on “unsubscribe” in the footer of the email received or by submitting a specific request to the addresses shown below.

Members may exercise these rights and/or obtain additional information on the processing of personal data by sending:

an email to privacy@costa.it
a letter by regular post to Costa Crociere S.p.A. Piazza Piccapietra 48, 16121 Genoa, Italy, to the attention of the Data Protection Officer.