In respect of passengers travelling on a cruise where the port of embarkation is situated in the territory of a Member State shall apply the Regulation (EU) NO 1177/2010, viewable at the following link: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32010R1177&qid=1688479529680

The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on ocean-going cruises throughout the world. To fulfil this commitment, our Members have agreed to adopt the following set of passenger rights:

1. The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided on board, subject only to the Master’s concern for passenger safety and security and to the customs and immigration requirements of the port.

2. The right to a full refund for a trip that is cancelled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.

3. The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shoreside medical care becomes available.

4. The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.

5. The right to a ship crew that is properly trained in emergency and evacuation procedures.

6. The right to an emergency power source in case of a main generator failure.

7. The right to transportation to the ship’s scheduled port of disembarkation or the passenger’s home city in the event a cruise is terminated early due to mechanical failures.

8. The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.

9. The right to have included on each cruise line’s website a toll-free phone number that can be used for questions or information concerning any aspect of shipboard operations.

10. The right to have this Cruise Line Passenger Bill of Rights published on each line’s website.

For more information about your rights, call +39 010 4206099