Pre-contractual information

The combination of tourist services proposed by Costa Crociere S.p.A. ("Costa Crociere" or the "Company") is deemed to be a "tourist package" pursuant to Directive (EU) 2015/2302 ("Directive"); of Legislative Decree of 23 May 2011 no. 79 as amended by Legislative Decree no. 62 of 21 May 2018 ("Tourism Code") and, to the extent applicable, Legislative Decree 206/2005 ("Consumer Code"). Therefore, the Passenger will benefit from all European Union rights that apply to such “packages”. The Company shall be responsible for the proper performance of all the tourist services that form the "package" as a whole.

The information relating to the main characteristics of the trip, the price, the terms of payment and the right of withdrawal, provided to the Passenger herewith, form an integral part of the "tourist package" contract and cannot be modified, unless the contracting parties explicitly agree.

For more information on the applicable regulations, please see the following links:

EU Directive 2015/0223 (download pdf)
Fundamental Rights under EU Directive 2015/0223 (download pdf)
https://eur-lex.europa.eu/legal-content/IT/ALL/?uri=CELEX%3A32015L2302

1. Main characteristics of tourism services

The details of the cruise chosen are described in the so-called "dedicated document" provided to the consumer together with this information notice when requesting a quotation, a non-binding option or on the customised web page in the case of online booking; it is pre-contractual in nature and does not constitute a booking.

The main features of the services offered by Costa Cruises are shown in the table below.

a) Destinations of the trip, itinerary and periods of stay, number of nights included	See dedicated document
b) Means, characteristics and categories of transport, places, dates and times of departure and return (also approximate), duration and location of stopovers, connections.	See dedicated document Costa Cruises will send Passengers a flight reminder in the documentation delivered to them. Airline, flight number, times and stopovers will be communicated no later than 3 months before departure. If the booking is made within 3 months prior to departure, the same information will be communicated within 3 working days of the booking being made
c) Location, main characteristics and, where applicable, tourist category of the accommodation	See dedicated document
d) Meals	Breakfast, coffee breaks and two main meals per day are included, except for some on-board restaurants where the service is charged for.
e) Visits, Excursions or other services included in the total agreed price of the package; tourist services provided to the Passenger as a member of a group and, if so, approximate size of the group	See dedicated document
f) Language in which the services are provided	On-board services and excursions are always provided in the vehicular languages Italian, English, French, Spanish and German. The same services may be provided in additional languages depending on the cruise destination and the nationality of the passengers.
g) Suitability of the services offered for use by persons with reduced mobility	The ships have a limited number of cabins equipped to accommodate disabled persons and not all areas of the ships are accessible to disabled persons and/or specifically equipped for their accommodation. Therefore, bookings of disabled persons will be accepted within the limits of this availability and, if necessary, conditional upon the presence of an accompanying person capable of assisting the disabled person as provided for by EU Regulation no. 1177/2010, as well as upon the prior assessment by the competent offices of any medical documentation requested at the time of booking.

For further information not contained in this pre-contractual information notice and/or in the document dedicated to the cruise chosen by the consumer - given the variety of "tourist package" solutions offered by Costa Cruises - please refer to the Company's information documents and, in particular, to the catalogues, the website www.costacruises.eu, the "Useful Information" (at the following link https://www.costacruises.eu/useful-links/useful-info.html) and the General Conditions of Contract (at the following link:

https://www.costacruises.eu/general-conditions/contract.html).

2. Trade name and geographical address of the organiser

Costa Crociere S.p.A.

Registered office: Piazza Piccapietra 48, 16121 Genoa - Italy

Telephone: +39 010 4206099 - +39 010 54831

Internet address: www.costacruises.eu

E-mail address: info.europe@costa.it

3. Total package price

As referred to in the General Terms and Conditions available at the following link https://www.costacruises.eu/general-conditions/contract.html the prices are inclusive of taxes and duties.

In connection with the pandemic, the Organiser reserves the right to make it compulsory, for the purposes of booking and/or embarkation, to purchase an insurance policy covering Covid-19-related risks during the cruise, which would otherwise be the responsibility of the Passenger himself; this may also be done by including the cost of the policy in the overall package price

The service fee is compulsory and is not included in the the price of the tourist package sold, the service fee will be charged daily as specified in the table below as well as in the General Contractual Conditions. This fee will be charged daily to the Passenger for the on-board hotel services actually enjoyed. The charge will be settled on a daily basis as for other expenses incurred. The predetermined daily amount varies depending on the destination and the on-board currency (on each cruise, payment for services is only allowed in one currency, Dollars or Euros, called the 'on-board currency' and which varies according to the geographical area of the cruise). The amounts indicated in the table below refer to the service fees for Passengers over the age of 14. For all cruises, children under 4 years of age do not pay the service fee, while children aged 4 to 14 pay 50 per cent of the amounts listed below. The amount shown in the table below was prepared at the time of publication of the General Terms and Conditions and may be subject to change, which will be promptly announced and available on the Costa Cruises website and in travel agencies.

SHIP	CRUISES	HOTEL SERVICE CHARGES PER DAY PER ADULT
COSTA DELIZIOSA	from 16/04/2025	11 EURO
COSTA DIADEMA	from 20/04/2025	11 EURO
	from 08/11/2025	12 USD
	from 28/11/2025 to 19/04/2026	14,50 USD
COSTA FASCINOSA	from 23/03/2025	11 EURO
COSTA FAVOLOSA	from 29/03/2025	11 EURO
	from 02/11/2025	12 USD
	from 23/11/2025 to 13/03/2026	14,50 USD
COSTA FORTUNA	from 30/03/2025	11 EURO
COSTA PACIFICA	from 26/03/2025	11 EURO
COSTA SERENA	from 01/03/2025	Cabins 16,00 USD Suites, Grand Suites 19,00 USD
	from 21/11/2025 to 04/02/2026	11 EURO
	from 14/02/2026	Cabins 16,00 USD Suites, Grand Suites 19,00 USD
COSTA SMERALDA	from 07/04/2025	11 EURO
COSTA TOSCANA	from 29/03/2025	11 EURO

If the package includes the flight, transfers from the airport to the port of embarkation and from the port of embarkation to the airport are always included in the package price.

The Passenger will be required to pay an additional sum of (i) €50 in the event of a request for replacement as provided in article 8 below; (ii) €100 in the event of a request for changes to the booking relating to the departure date and itinerary made at least 60 days prior to departure.

In accordance with Article 39 of the Tourism Code, prices may be modified up to 20 days prior to the date set for the start of the use of the package as a result of changes in increases, with respect to what was in place on the date of publication of the programme, (i) the cost of air passenger transport based on the cost of aviation fuel, (ii) the cost of fuel or other sources of energy, (iii) fees and taxes on services included in the tourist package, such as embarkation, disembarkation or landing fees at ports or airports, (iv) the exchange rates relevant to the package, (v) the Emission Trading Scheme (ETS - "carbon tax") provided for by Legislative Decree 257/2010.

The change in the price of the package will be equal:

- in the event of (i) the difference between the transport cost calculated in accordance with the parameters set out in the footnote to the General Terms and Conditions and that in force on the date of departure;

- in the event of (ii) no price increase for fuel cost increases of less than 8%. For fuel cost increases of 8%, the price of the minimum reference cruise category published in the catalogue (excluding any flights, transfers, port taxes and service fees) will increase by 3%. The increase will be applied to the same extent and indiscriminately to all passengers for all departure dates of the cruise in question. The online catalogue can be found on the homepage of the site www.costacruises.eu
- in the event of (iii) to the full amount of the increase in fees and taxes;

- in the event of (iv) to the extent of the increase in the exchange rates applicable to the package.

- in the event of (v) to the product of the tonnes of Jet Aviation Fuel burned per seat/rotation [A], multiplied by the "average market value" of pollution for the previous month, as communicated by the carrier, n-1 [B], multiplied by the coefficient of 3.15 [C]^[i].

In the event of a decrease in the costs referred to in cases (i), (ii), (iii), (iv) above with respect to what was in place on the date of publication of the programme, the Passenger will be entitled to a corresponding price reduction:

- in the event of (i) the difference between the transport cost calculated in accordance with the parameters set out in the footnote to the General Terms and Conditions and that in force on the date of departure;

- in the event that (ii) there will be a decrease in the price of the minimum category of the reference cruise published in the catalogue (excluding any flights, transfers, port taxes and registration and service fees) corresponding to the percentage decrease in the cost of fuel;

- in the event of (iii) to the full amount of the reduction of fees and taxes;

- in the event of (iv) to the difference between the exchange rate applied on the date of publication of the package and that applicable on the date of departure. If the price increase exceeds eight per cent (8%) of the total price initially paid by the Passenger, the latter may either accept the change or withdraw from the contract without paying any additional charges, in accordance with Article 5 "Travel Changes" of the General Terms and Conditions available at the following link https://www.costacruises.eu/general-conditions/contract.html .

4. Payment Methods

A deposit of not less than 25% of the price must be paid upon conclusion of the contract, while the balance must be paid at least 30 days before departure.

For contracts concluded less than 30 days before departure, the full amount must be paid at the time of conclusion, in a lump sum.

Failure to make the above-mentioned payments on the agreed dates constitutes a breach of contract subject to an express termination clause, such as to result in legal termination pursuant to Article 1456 of the Italian Civil Code, without prejudice to compensation for damages suffered by the Organiser.

The transport ticket, which constitutes proof of entitlement to board the ship, will be handed over to the Passenger after payment of the total price and if complete with the following data:

- date and place of birth of customers;

- number, date and place of issue, expiry date of the Passport or Identity Card in accordance with the regulations in force;

- personal mobile phone number of all adults in the cabin to be contacted in case of emergency.

Payments made at the hands of the Travel Agency shall only be deemed finalised when the sums are actually received by the Organiser. If the Travel Agency has not paid Costa Crociere S.p.A. the balance and the deposit(s) received, no claim for reimbursement will be enforceable against the Organiser.

For payments relating to direct purchases (made by telephone on +39 010 4206099 or via the Costa Crociere website www.costacruises.eu), the Passenger may choose between one of the two following methods of payment: i) bank transfer; ii) credit card, within the limits and under the conditions indicated in the following points. In the event that the Passenger chooses to make payment by credit card, the balance and any penalties applied in the event of cancellation as set out in the General Terms and Conditions will also be automatically debited from the card by the dates indicated in the booking. The Passenger may request cancellation of the automatic charge at the time of booking or subsequently by calling +39 010 4206099.

If the contract is concluded by telephone up to 8 days before departure, payment is also permitted by bank transfer, while for contracts concluded later and within 2 days of departure only payment by credit card is permitted.

If the contract is concluded via the Costa Cruises website less than 30days before departure, payment of the full amount shall be made exclusively by credit card.

In any event, all payments will be made by the Passenger in accordance with any specific instructions that the Organiser will provide in accordance with the provisions of this article 4.

All payment deadlines are to be considered peremptory, therefore, failure to make the balance of the above-mentioned payments and/or failure to receive the sums from the Organiser by the above-mentioned deadlines constitutes a breach of contract subject to a termination clause, such as to result in legal termination pursuant to Article 1456 of the Italian Civil Code, without prejudice to compensation for damages suffered by the Organiser.

5. Minimum number of persons required for the package

There is no minimum number of participants for each cruise.

6. General information concerning passports and visas

As provided for in Art. 10, paragraph 1, of the General Terms and Conditions, please check before departure that you are in possession of identity documents (e.g. identity card, passport, residence permit) valid for expatriation, depending on your nationality, for all countries covered by the itinerary. For some destinations, a passport expiry date of at least 6 months from the date of return may be required.

It is also the Passenger's responsibility to obtain residence and transit visas and any health and/or vaccination certificates that may be required. The burden lies on the Passenger to enquire about the travel documents required for embarkation. Costa Cruises may deny access on board the ship to a Passenger without the required travel documents, without recognising any reimbursement of the price paid or any compensation for the loss of use of the cruise. If a Guest is not in possession of the required document, he/she will not be allowed to embark and will not be entitled to a refund of the cruise ticket.

Italian citizens, residents of Italy - Valid passport for the countries touched by each cruise, or valid identity card for expatriation, as indicated on the website for the respective travel programmes.

Foreigners residents in Italy - We recommend checking the validity for expatriation and the expiry date of the identity document and the need for any visas at the Consulate, as well as copies of valid residence permits. Identity documents could be collected upon embarkation by the ship's personnel and kept throughout the cruise in order to show them to the various port authorities. If necessary, the guest may request their temporary return.

Tourist visas - We remind you that it will be the guests' responsibility to apply for the specific visas for the countries visited during the chosen cruise at the Embassies/Consulates before departure from Italy. Guests should also check at the time of booking and close to the date of departure whether other visas are required and if there are any variations from the notes published in the itineraries in this catalogue. Subject to the special notes that follow with reference to certain specific destinations, it is suggested that the tourist visa application be submitted to the competent authorities at least one month before the departure of the cruise. For the round-the-world cruise, it is suggested to apply for tourist visas at least three months before the cruise departure. In the event of a need for support in the processing of administrative procedures relating to tourist visas, the Passenger may use, for a fee, the services offered by the company Roma Express, a Costa Crociere partner. Costa Cruises indemnifies itself from any liability arising from guests' failure to hold the necessary visas.

Special note for India, Sri Lanka, China and Australia - A tourist visa is required for stopovers in India, Sri Lanka, China and Australia and must be applied for before departure following the instructions of the country's consulate/embassy. For the Sanya (China) in-transit stopover only, the visa is issued on arrival in the country and the cost is included in the guest's on-board account.

India Special - Visa required. Guests must request this before departure at the embassy or consulate. Where explicitly indicated, prices include the cost of obtaining a visa to enter India; these costs will be borne by Costa Cruises only if the customer uses the service of the agency indicated. Costs associated with issuing visas through different agencies will not be borne by Costa Cruises. The customer is required to contact the aforementioned Agency directly (Romexpress +39/06/3230345 extension 23 - visticrociera@romexpress.it) to apply for a visa by providing the necessary and complete documentation. Costa Cruises is not liable for failure to issue a visa for reasons attributable to the customer.

United States Special - Only trips involving stops or transits in the United States require the possession of an 'e-passport' by all trip participants. Minors must also have their own electronic passport: registration on their parents' passport will not be considered valid. In addition, as of 12 January 2009, an electronic travel authorisation is required from citizens of countries included in the VWP, including Italy. Guests, at least 72 hours before departure, in order to travel to the United States without a visa, must formalise their application through the ESTA (Electronic System for Travel Authorization https://esta.cbp.dhs.gov). The receipt with the authorisation identification number will be requested when departing for the United States. All guests, including minors, with valid passports issued prior to the introduction of e-passports, or passports that do not meet the above requirements, must apply for a visa to enter the United States as a non-immigrant. Information on how to obtain a visa for the United States at https://it.usembassy.gov/

Egypt Special - For all cruises with transit in Egypt, for which the identity card is also valid as a document, we would like to remind you that the Egyptian authorities do not allow access to the country to travellers in possession of the document in electronic format with an extension certificate (paper coupon extending the validity of the document beyond 5 years), or in a paper version renewed by affixing the relevant stamp.

7. Health formalities: General information concerning any health formalities in the countries of the cruise destination is provided in the Useful Info section of Costa catalogues or available at www.costacruises.eu .

In order to carry out any health formalities, the Passenger is required to consult the website of the National Authorities and the one of the World Health Organisation - International Travel and Health portal (https://www.who.int/ith/en/).

8. Transfer of the “tourist package”

The Passenger, subject to prior notice given to the Organiser no later than seven days before the start of the use of the tourist package, may be replaced by another person provided that: a) there are no impediments relating to passports, visas, health certificates, hotel accommodation, transport services or in any case such as to make it impossible for a person other than the transferring passenger to use the package; b) the transferee refunds the organiser the relevant sum and, in the case of a tourist package with an airline flight, any expenses charged by the airline companies in order to make the replacement. The Passenger must in any case pay the amount of €50 per person for the modification of the file. The passengers, transfer or and transferee, shall be jointly and severally liable for the payment of the balance of the price as well as for the standard charges stipulated in the General Terms and Conditions. The transport ticket is transferable only in the event of replacement in the contract in accordance with the preceding paragraphs. The right of substitution referred to in the preceding paragraphs remains subject to the exclusions and limits provided for by mandatory regulations, in particular with regard to security, applicable to the individual services making up the package. The transferring Passenger and the transferee Passenger are jointly and severally liable for the payment of the price of the package and any fees, taxes and other additional costs, including any administrative and handling fees, resulting from this transfer.

9. Travel changes before the start of the use of the tourist package

Before the start of the use of the tourist package, the Organiser may modify the conditions of the contract - other than the price - if the modification is of minor importance and will immediately notify the Passenger in writing, including through the Travel Agency. If, before the start of the use of the tourist package, the organiser is forced to significantly modify one or more of the main characteristics of the tourist services (or cannot meet the specific requests of the consumer, or increase the total price of the package by more than eight per cent, the Passenger may, within the period indicated below, accept the modification or withdraw from the contract without paying withdrawal fees. In the event of withdrawal, the Organiser may offer the Passenger a replacement package of equivalent or superior quality. The Passenger shall communicate his or her choice to the Organiser (possibly via the Travel Agency), unless otherwise indicated in the communication with which the change is transmitted, within

- 7 working days from the time of learning of the change if the change is communicated before the 30th day from the start of the tourist package;
- 5 working days from the time of learning of the change if the change is communicated between the thirtieth and fifteenth day from the start of the tourist package;
- 2 working days from the time of learning of the change if the change is communicated after the 15th day prior to the start of the use of the tourist package.

In the event of withdrawal from the contract or if the Passenger does not accept the alternative solution offered by the Organiser, the latter will reimburse within 14 days of withdrawal from the contract all fees paid by the Passenger. If the alternative solution offered by the organiser is of a lower price or quality, the traveller is entitled to an appropriate price reduction.

10. Supervening impossibility during the execution of the package

If in the course of the execution of the contract, due to unforeseen circumstances beyond the control of the Company, a substantial part by value or quality of the combination of the tourist services envisaged in the contract cannot be carried out, the Company will provide suitable alternative solutions of equivalent or superior quality, where possible, for the continuation of the planned trip without involving any type of charge to the Passenger, or will guarantee the reduction of the appropriate price if the alternative solutions proposed involve a package of inferior quality.

If no alternative solution is possible, the Organiser will grant the Passenger a price reduction. In the event of non-fulfilment of the obligations to offer the replacement package, the conduct will be considered a minor breach.

11. Right to withdraw from the contract

The Passenger may withdraw from the contract at any time before the start of the use of the package, upon reimbursement to the Organiser of the standard costs, the amount of which is indicated in the table below. The percentages indicated refer to the price paid by the Passenger, net of service fees and taxes.

FARE	DAYS TO DEPARTURE	ALL CRUISES (except from World Cruise and cruise onboard Costa Serena as below)
MyCruise/All Inclusive/ Super All Inclusive	Up to 60 days	€100 per person
MyCruise/All Inclusive/ Super All Inclusive	Between 59 to 30	20%
MyCruise/All Inclusive/ Super All Inclusive	Between 29 to 15	50%
MyCruise/All Inclusive/ Super All Inclusive	Between 14 to 8	75%
MyCruise/All Inclusive/ Super All Inclusive	7 days or less	100%

FARE	DAYS TO DEPARTURE	World Cruise
Standard	Up to 90 days	15%
Standard	Between 89 to 30	50%
Standard	Between 29 to 15	75%
Standard	14 days or less	100%

FARE	DAYS TO DEPARTURE	COSTA SERENA departing from November 2025
MyCruise/All Inclusive/ Super All Inclusive	Up to 270 days	€100 per person
MyCruise/All Inclusive/ Super All Inclusive	Between 269 to 90	15%
MyCruise/All Inclusive/ Super All Inclusive	Between 89 to 30	50%
MyCruise/All Inclusive/ Super All Inclusive	Between 29 to 10	75%
MyCruise/All Inclusive/ Super All Inclusive	9 days or less	100%

In the event of unavoidable and extraordinary circumstances occurring at the place of destination or in its immediate vicinity and having a substantial impact on the performance of the package or the transport of passengers to the destination, the passenger has the right to withdraw from the contract, prior to the start of the use of the package, without paying withdrawal fees and will have the right to obtain full reimbursement of payments made but not to additional compensation.

For bookings made by telephone on or via the website www.costacruises.eu , the Passenger has the right to withdraw from the tourist package contract within a period of five days from the date of the conclusion of the contract or from the date on which he/she receives the contractual conditions and prior information, whichever is later, without penalty and without giving any reason. In the case of offers with significantly reduced rates compared to current offers, the right of withdrawal is excluded. In the latter case, the organiser shall document the price change by adequately highlighting the exclusion of the right of withdrawal.

12. Duty of care

The Organiser is obliged to provide assistance if the Passenger is in difficulty. The Organiser's obligation of assistance to the Passenger is limited to the diligent execution of the services set out in the contract and the obligations imposed on it by law. The Organiser may charge a reasonable fee for such assistance if the problem is intentionally caused by the Passenger or through his or her fault, within the limits of the expenses actually incurred.

13. Insurance in the event of insolvency or bankruptcy

13.1 Organizer has taken out specific insurance cover so that, in the event of it becoming financially insolvent or bankrupt, Passengers will be guaranteed reimbursement of the price paid for the purchase of the tourist package as well as any expenses incurred for their repatriation (Policy no. 2051884 - REVO Insurance S.p.A. Head Office: Viale dell'Agricoltura 7, 37135 Verona - Operative Head Office: Via Monte Rosa, 91, 20149 Milan - PEC: revo@pec.revoinsurance.com) and, if necessary, reimbursement of the costs paid for meals and accommodation – if necessary – prior to repatriation.

13.2 For further details regarding compensation for loss of service in the event of insolvency or bankruptcy, refer to the provisions of Articles 47 and 48 of the Tourism Code.

14. Insurance in the event of cancellation by the traveller, accident, illness or death

14.1 For information on optional policies that can be taken out by the Passenger, please consult the Travel Insurance page on the Costa Cruises website at the following link: https://www.costacruises.eu/insurance.html.

14.2 In connection with the pandemic, the Organiser reserves the right to make it compulsory, for the purposes of booking and/or embarkation, to purchase a policy that covers risks related to Covid-19 during the cruise, such as medical expenses, expenses for extended stay (board and lodging) ashore for quarantine, expenses for returning home due to an accident (including by protected means for people who have tested positive), reimbursement of the booking fee for cruise interruption.
In the absence of an appropriate insurance policy to cover the above-mentioned risks, these will remain the responsibility of the Passenger.
To this end, the organiser reserves the right to include the cost of the insurance policy in the overall package price.

15. Applicable law and jurisdiction

The Passenger accepts Italian law as the law applicable to the contract and the obligations arising therefrom, to which full reference is made for all matters not expressly provided for in this contract.

For disputes that may arise with respect to the interpretation or performance of the obligations arising from this contract, the parties acknowledge as the competent court the one identified pursuant to Section 4 of Reg. 1215/2012 and Art. 66 bis of the Consumer Code.

^[i] The average market value of the ETS 'carbon tax' is public and verifiable by visitinghttps://markets.businessinsider.com/commodities/co2-european-emission-allowances

The amount of fuel consumed by each Passenger, as declared by the carrier, is as follows:

Flight duration Fuel Destinations (per pax)

Up to 2h Italy, Europe, Balearics, Tunisia 0.0701

2 to 3h Greece, Turkey 0.0968

3 to 4h Israel, Portugal, Russia 0.1380

4 to 5h Canaries, Egypt, Jordan 0.1555

5 to 7h Cape Verde, UAE 0.2440

7 to 8h Kenya, Tanzania 0.3914

8 to 9h Dominican Republic, Guadeloupe, Jamaica 0.4392

9 to 10h Brazil, Maldives, Madagascar 0.4769

10 to 11h Cuba 0.5022

over 11h Japan, Mexico 0.5307

Example: flight to Guadeloupe assuming a market value of the ETS of € 6.90 → 0.4392 tonnes [A] x € 6.90 [B] x coefficient 3.15 [C] = € 9.55 R/T (approx. € 4.77 one way).